Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Dream Team
What do you like best about the product?
From the first Sales pitch, we developed a close connection with the team. After signing each team we worked with was incredible. Our goal was to find a company that would fit our culture and be an extension of us. Sprinklr did just that! Anytime we need help, guidance or advice, they were there to lend a recommendation, suggestion, or help us take on tasks to complete our goals. All the help given from different teams has been personalized and always done in quick timely manner, even when we had urgent requests. The system itself was built with us and for us, which allowed us to taylor it to what we needed. The system is easy to use, administer and to train others on. We have gotten nothing but praise across the enterpirse for the system.
What do you dislike about the product?
The only thing I would improve would be the live chat function to be more like a chat on the service side, similar to what a customer sees on there end. It comes in like a regular cases right now and can get lost in other cases.
What problems is the product solving and how is that benefiting you?
Sprinklr came in and solved our biggest problem of have 9 separate system to handle all of our consumer contacts. Now we have one system for everything Social Media Engagement , Chatbot, Live Chat, SMS, Emails, Phones, Mailed Letters, Reporting, Analytics and Social listening.
The system has also automated coupons for us. This saved us time on 20% of our contacts.
The AI in Product Insights and across reporting has allowed us to save time and share more reports across our enterprise.
The system has also automated coupons for us. This saved us time on 20% of our contacts.
The AI in Product Insights and across reporting has allowed us to save time and share more reports across our enterprise.
VP IT
What do you like best about the product?
Integrations were solid. good company support and reliable product.
What do you dislike about the product?
Clunky interface and GUI could have been more user friendly.
What problems is the product solving and how is that benefiting you?
Not sold on my current solution of service now that we use
Needs Improvement
What do you like best about the product?
Somewhat easy to use and creates better process
What do you dislike about the product?
can be difficult to get support from the sprinklr team on a variety of areas.
What problems is the product solving and how is that benefiting you?
Assists in improving the internal processes surrounding our social care functions for ourselves and our agency partners.
Digital media project manager
What do you like best about the product?
the ability to manage everything on it at a social level
What do you dislike about the product?
the multiple bugs on the Sprinklr platform
What problems is the product solving and how is that benefiting you?
customer service
A omnichannel platform providing in depth analysis for customer service
What do you like best about the product?
The use of social listening and being able to analyse customer contact reasons
What do you dislike about the product?
The ability to narrow down cases by type rather than keyword
What problems is the product solving and how is that benefiting you?
The use of keeping all social platforms in one area for an easier workflow.
Sprinklr Enterprise for CCaaS
What do you like best about the product?
Sprinklr has a user-friendly interface, offers a number of possibilities for different implementations and integrations for various uses without being complicated for users/agents.
What do you dislike about the product?
the price is high compared to the competition, and the lite product is very limited in terms of reports and integrations.
What problems is the product solving and how is that benefiting you?
integration with current APIs and services, for example Meta's products
A quality support
What do you like best about the product?
the Sprinklr support service is very good, our contacts make themselves available all the time when we need them and know how to meet our expectations. They know how to show initiative and are proactive. The features deployed are useful, the platform is easy to use and the possibility of exporting makes our work easier.
What do you dislike about the product?
there are some bugs sometimes which delay us in our tasks to carry out
What problems is the product solving and how is that benefiting you?
mainly campaign setup problems. When there are rules to put in place on campaigns. This allows us to launch campaigns knowing that everything is OK
Sprinklr Service review for AI
What do you like best about the product?
It can manage social media including Linkedin with Auto Answer
What do you dislike about the product?
Nothing is so far I could findout. Still customer service can be improve
What problems is the product solving and how is that benefiting you?
To manage Linkedin business account it helps a lot.
Efficient Community Management, Some Clunkiness
What do you like best about the product?
I like that Sprinklr Service does lots of things for me, and that it puts all community management into one space. I don't have to log into separate social platforms to do things - it is more efficient this way.
What do you dislike about the product?
It can be clunky at times, and the initial setup was a bit tricky and took a while. I also wish there were more situations where it automatically carries out tasks for me.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps me manage large amounts of customer engagement by putting all community management in one space, making it more efficient as I don't have to log into separate social platforms.
A welcome upgrade from previous vendor
What do you like best about the product?
The customisability of the platform, and the features that are present out of the box.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
What do you dislike about the product?
There is a steep learning curve in the use of the platform, the building and enhancements, and as a team that likes to be hands on and self sufficient - the upskilling of our SME's internally took much longer than anticipated.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is allowing us to build unique journies for each of customers based on their initial intent and reason for contact, allowing us to work to automated all of our transactional converations, allow our agents the space and ability to have the most complex conversations for the betterment of the customer experience.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
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