Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Sprinklr - GOAT! CXM at its best!!!
What do you like best about the product?
The best feature of Sprinklr is its UI. With being Simple, Stylish & User Friendly, it allows the user to create, schedule, and publish posts across various social media platforms using a single interface. With Sprinklr its very convenient to access history of the customer thus helping in engaging with them. Customizable macros is a big win of Sprinklr above all. You can customize Sprinklr according to your preference also no need to be too much tech savy to operate the tool and to use the features. It's Autosave feature allows us to continue the work from where we left it behind. Being assosciated with the tool since 3 years.
What do you dislike about the product?
Sprinklr's vast features can be advantageous, but some users may find them to be too much for them. Slow loading times and glitches sometimes can be frustrating and disrupt efficient workflow management. Has a mobile app too, but with limitations.
What problems is the product solving and how is that benefiting you?
We can engage with the customers directly on various channels through comments, private messages, DMs. Sprinklr monitors the brand mentions, trends, etc. over the social media thus providing us insights for customer sentiments & market. Sprinklr offer information on engagement metrics, follower growth, post performance, and other factors. Audience can be divided based on a variety of factors, enabling the delivery of customised content and targeted messaging. We can set automated workflows for approvals, content publishing, and customer service. Sprinklr offers tools to manage social media accounts and campaigns across many countries and languages, making it ideal for companies with a global presence.
Social listening experience became easy
What do you like best about the product?
This tool gives insights which are relevant to the brand , along with that it also give what our competitiors are doing. It help in brand analysis and real time data.
What do you dislike about the product?
The dashboard is full of widgets and sometimes it takes a few minutes to roll out the data.
What problems is the product solving and how is that benefiting you?
Real time data monitoring, good user interface, better customer experience.
Social Media Listening has never been this easy - All thanks to Sprinklr
What do you like best about the product?
The best part about this tool is its importance to every minute detail. From case history to, codes to reply details, this tool offers all at once. Another best part is users can customize the tool as per their needs, creating a new dashboard or adding widgets is very easy even for people from a non-technical background.
What do you dislike about the product?
There is not much to say here but the only issue that the team can take care of is the late assignment of cases at times.
What problems is the product solving and how is that benefiting you?
For a CRM service, Sprinklr is of great help in improving the customer service experience. Social listening with Sprinklr is way easier compared to other tools. It helps to capture real-time customer feedback and address service complaints for the Social listening team. It's engagement dashboard helps in giving an insight on how brand contents are doing online.
Excellent social listening!
What do you like best about the product?
As I am active user of this social listening tool and had hand on other social listening tool also. Talking best about spriklr, the appropriate history of the customer, division of dashboard, fast implementation of new thing as per requirment is best thing about this tool.
What do you dislike about the product?
Not really the dislike! But as a feedback, I will definitely would suggest to get more attractive themes as we currently have only two. Along with that if get password expiration within couple of months would be great.
What problems is the product solving and how is that benefiting you?
There were quite few suggestions which was required for the betterment of the process and my suggestion was made into the tool with two or three weeks which benefited the process alot!
One of the greatest social tool !!
What do you like best about the product?
I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!!
What do you dislike about the product?
Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect..
What problems is the product solving and how is that benefiting you?
It is helping to make my work easy and helps me to multitask. The background team of sprinklr has made the software so strong that it works smooth and lag free on just one click. Adding photos, videos, documents & links feature with the response to the customer helps to give an overview problem solving solution to the customer in one go. The "Add phrase" feature helps to give new responses to the customer with grammatical auto correction. This helps to provide variety of responses making it look less robotic and more human. Scheduling a post is another helpful feature that makes my work organized and can plan things out. Sprinklr can be used in our smartphones that enables use to go mobile and keep the work continuity and smooth.
Best ORM Tool to Exist - Sprinklr Service
What do you like best about the product?
Sprinklr Service's most amazing feature is that it is a single tool to meet all your digital marketing and online reputation management needs. This is hands down the best ORM tool to exist in the current marketing world.
What do you dislike about the product?
Sprinklr Service can be used on mobile devices too but the functions are limited. The software can be more enhanced in order to make it more mobile friendly in nature.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is very helpful because now I use just one single tool to track data, engage with customers, build better customer and business relations thereby not having to purchase multiple softwares.
Very comprehensive social media management and scheduling tool
What do you like best about the product?
The account reps are great to work with and the service also offers great analytic tools for reporting
What do you dislike about the product?
Nothing I can think of off the top of my head.
What problems is the product solving and how is that benefiting you?
Easy to use, great for managing, scheduling and analyzing social media
My experience with Sprinklr customer managment serivces. Kudos team
What do you like best about the product?
Sprinklr offers me centralised layout to all my customer connect ... be it facebook messages , twitter, whatsapp business chat and my website connect.
What do you dislike about the product?
Sprinklr has been helpful for the moment will inform the team if i need any more features
What problems is the product solving and how is that benefiting you?
most important problem Sprinklr serivce has solved is that ... i dont have manage multiple tabs of facebook, whatsapp, twitter and others... i manage all of them from my sprinklr dashboard
Social Media Management at its best
What do you like best about the product?
The best about Sprinklr is the UI and ease of using the product. This tool offers amazing features which helps in monitoring and managing social media perfectly.
What do you dislike about the product?
There is nothing particular to dislike but it often gives an pop up error due to which I have to log out and then again login
What problems is the product solving and how is that benefiting you?
The problem of solving the management issue if social media, keeping all the track of trends and working on a smooth interface is solved by Sprinklr Service.
Sprinklr Service
What do you like best about the product?
Customer coversations around the clock with Ai.
What do you dislike about the product?
Nothing yet, we are pleased with our chat.
What problems is the product solving and how is that benefiting you?
Again it's keeping our customers engaged. And it's working around the clock.
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