Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Unified Customer Engagement Through a Single Platform
What do you like best about the product?
Sprinklr Service helps streamline day‑to‑day operations by centralizing case management, reducing manual work, and improving visibility into customer interactions across teams.
What do you dislike about the product?
While Sprinklr Service is a powerful and flexible platform, certain areas—particularly dashboard creation and advanced reporting—can present a learning curve. Improving usability through more intuitive configuration tools and additional out‑of‑the‑box templates would enhance the self‑service experience. That said, Sprinklr’s support team has consistently been responsive, knowledgeable, and effective in helping navigate these complexities.
What problems is the product solving and how is that benefiting you?
Sprinklr allows us to respond to customers in one place instead of logging into all the different channels. This saves a lot of time and allows for easier reporting.
Super East Interface
What do you like best about the product?
What I appreciate the most about Sprinklr is how user-friendly it is. Once you understand the features, it is pretty intuitive. I think the interface is also really easy to look and and extract data from.
What do you dislike about the product?
I have found that my managed services people either don't come back with a useable solution or they never get back to me at all. Sprinklr is extremely complex in what it can do, but the effort has to be better.
What problems is the product solving and how is that benefiting you?
Often I feel that they dont solve my problem and I have to figure out my own solution. I am able to this because I have years of experience with Sprinklr both as a teacher, admin and user.
Sprinklr efficiency.
What do you like best about the product?
great way to filter social media posts. Nice layout.
What do you dislike about the product?
Sometimes there are glitches such as unexpected logouts, uneven distribution of workload etc.
What problems is the product solving and how is that benefiting you?
Pretty consistent
Comprehensive Platform with Excellent Support
What do you like best about the product?
Sprinklr has the most robust platform I have seen for social media management. The ability to customize and the level of detail we can drill down to is outstanding.
What do you dislike about the product?
There isn't a whole lot to dislike that is Sprinklr's fault. Any issues or faults I have with the platform are typically API limitations, and our reps do their best to help prioritize and push our needs with the various social platforms.
What problems is the product solving and how is that benefiting you?
It bridges the gaps between social platforms and our internal CRM, streamlining processes and allowing there to be a single source of truth that is consistent across various outlets.
A robust aggregator tool that's super useful in customer experience management insights
What do you like best about the product?
Sprinklr Service is especially strong for large or global teams that need scalable, AI-powered, and fully integrated customer service across many digital channels.
What do you dislike about the product?
Sprinklr Service is positioned primarily for large organizations. My findings consistently highlight that pricing is custom, premium, and can be difficult to justify for mid-sized teams or organizations that don’t need the full Unified-CXM scope.
What problems is the product solving and how is that benefiting you?
We struggle to easily compartmentalize, aggregate, track and make sense of conflicting signals in an increasingly noisy world. Sprinklr Service is helping us sift through that noise and take action based on data.
Powerful AI-Powered contact center service platform, Sprinklr
What do you like best about the product?
Sprinklr is a powerful platform with a various features. Among others, they provide nice tools to manage all of customers voice, feedback and complaints without delay or hassle. With their intelligent service such as automated conversation routing, real-time sentiment analysis, customer service improved far more than expected.
What do you dislike about the product?
for some case and users, these kind of complicated features based on statistical analysis and processing might be difficult to deal with. but it helps in the long run.
What problems is the product solving and how is that benefiting you?
we had a traditional contact center and took a project to upgrade it with advanced technology like AI, Cloud, Data Analytics and so on. Sprinklr helped us to achieve the goal.
Social Media Strategist
What do you like best about the product?
The incredibly quick and accurate customer support.
What do you dislike about the product?
Honestly, nothing. I love everything about Sprinklr.
What problems is the product solving and how is that benefiting you?
On stop shopping for social CRM
Great tool for any insight
What do you like best about the product?
The details and the customer service services are amazing
What do you dislike about the product?
Ease to accessing is something that I feel can be improved upon, currently it’s a bit complicated
What problems is the product solving and how is that benefiting you?
It's able to provide me the trends and how the culture has been shifting from time to time which helps me do my job better. I am looking forward to work further
All in one platform
What do you like best about the product?
That you have all the social media tools in just one platform.
It is easy and very intuitive.
It is easy and very intuitive.
What do you dislike about the product?
The care console still has issues regarding fan pages in other languages that are not in English.
What problems is the product solving and how is that benefiting you?
Social listening service across social media
Best in CX experience.
What do you like best about the product?
Simple and powerful tool that make CX experience more effective.
What do you dislike about the product?
Some time legs in response and error in data.
What problems is the product solving and how is that benefiting you?
AI tool is more effective and quick in response.
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