Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Social Marketing Manager
What do you like best about the product?
The fact that it can connect to our current system, as well as the fact that it will help track issues, keep the consumer in the social space they were in while still getting their answer. Love all the reporting we can get so we can track any issues and see what they are, where they are, and if they are larger than what we think that they might actually be.
What do you dislike about the product?
A bit difficult to link to our current systems. Sprinklr folks are very helpful in getting this done though, so once it is finished, it will be a fantastic tool and cut down on wasted time and energy. Some of the items you can click on are not 100% intuitive, but again, the sprinklr team is very helpful getting me to where i need to be, whether in a report or creating some sort of dashboard.
What problems is the product solving and how is that benefiting you?
Removing middle person from consumer journey and getting them from social directly to our Customer Care team. It helps them get their answer faster and in the space they are already in. Once everyone gets 100% integrated into the system, i think it will cut down our consumer wait times and help get our satisfaction rates back up, hopefully improving our facebook review score as well.
Recommendations to others considering the product:
I think having a lot of social interaction is needed to make this worth while. Seems obvious, but just wanted to make a point of saying that.
Excellent customer service; great service to use
What do you like best about the product?
They listen to the issues you may be experiencing and help to resolve them in a quick and timely manner.
What do you dislike about the product?
It was a new thing to learn and there was definitely a learning curve to it.
What problems is the product solving and how is that benefiting you?
We use it to assist with Social Media Requests from our members. There are definitely the benefits of being able to assist our members in a timely manner.
The best of the best!
What do you like best about the product?
I have worked with Sprinklr for 3+ years now and their commitment to making the customers more efficient and providing the most innovative solutions in the industry is second to none. Most helpful is the flexibility to adjust to your specific business needs. I like the ability to integrate multiple types of inbound customer messages.
What do you dislike about the product?
Customer support with any tech solution is time consuming and at points a communication struggle. This is something I have run into with every marketing technology and likely will for the foreseeable future. There are fees with some of the added features that are hefty for example to implement can’t bots I was very surprised at what the implementation charge was. They could do a better job at helping customers understand what it takes to get something goin.
What problems is the product solving and how is that benefiting you?
We are helping our limited resources work more efficiently with platform updates and artificial intelligence features. We are able to set expectations for our customers and resolve problems in a timely manner. Reporting and analytics makes it easy to meander time investment and volumes. Overall the tool is in a position to bridge the gap between a number of different customer care teams.
Recommendations to others considering the product:
Align on business goals and plan a scheduled roll out of features, this is a bit of a can of worms so it’s best to take it a step at a time.
Sprinklr is much needed
What do you like best about the product?
I like the smoothness and simplicity of Sprinklr's user interface
What do you dislike about the product?
It is difficult to search and make updates for cases.
What problems is the product solving and how is that benefiting you?
I have been providing customer support with Sprinklr Modern Care. The main benefit of Sprinklr is the scale. The software can work with platforms like Twitter and Facebook and provide options to reply to messages.
Recommendations to others considering the product:
Sprinklr is a much needed tool for big businesses
Sprinklr Review
What do you like best about the product?
Messages continuously available / being able to locate all feedback from a specific email address / being able to forward messages to the correct team when they come in
What do you dislike about the product?
Messages not staying in the proper queues / not being able to change the subject line / not having the key words bring messages to the top of the queue
What problems is the product solving and how is that benefiting you?
Not needing a separate storage system for our incoming messages / answering guests more promptly
Fast and Efficient
What do you like best about the product?
I like the clean display and the quickness of the system to respond to consumers.
What do you dislike about the product?
I wish the private, public and the brand icons were larger.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us resolve consumer issues.
Recommendations to others considering the product:
Using Sprinklr gives companies a way to answer consumers fast and efficiently
Sprinklr is really easy to use, really complete to manage different social media
What do you like best about the product?
The diversity of the app. the possibility to manage different plateform
What do you dislike about the product?
Getting cases with delays sometimes and not being able to see the team target.
What problems is the product solving and how is that benefiting you?
Facebook twitter youtube
Recommendations to others considering the product:
N/A
Love this platform
What do you like best about the product?
It's so intuitive! This interface is also very user friendly!
What do you dislike about the product?
If possible, it has so many options. Therefore, it's easy to go down a rabbit hole, fast.
What problems is the product solving and how is that benefiting you?
The timer gives me anxiety when in an active queue. But it also helps to keep me focused.
Recommendations to others considering the product:
It may seem overwhelming at first, but the support team is easily accessible, knowledgeable, and attentive.
Support care
What do you like best about the product?
Their way of replying to my inquiries and questions
What do you dislike about the product?
Long time they reply as they need to work over this
What problems is the product solving and how is that benefiting you?
System issues like repeated comments
Helpful team!
What do you like best about the product?
I can always count on the Sprinklr team to look into any issues we may have. They are very responsive and cover all the bases in our weekly meetings.
What do you dislike about the product?
A few capabilities aren't there that would be very helpful for us.
What problems is the product solving and how is that benefiting you?
We're able to quickly respond to any concerns our customers have.
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