Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Simple
What do you like best about the product?
Because it provides a high quality workspace for front office teams
What do you dislike about the product?
Nothing, I dont think any of things I wouldn't like about sprinklr
What problems is the product solving and how is that benefiting you?
Social media platforms or any workforce management related
Nice software for engagement
What do you like best about the product?
Categorize data by user segments, content type, feature usage, and time intervals for deeper analysis. Helps in getting cases on user questions automatically, which saves our time and effort. Easy to achieve metrics for user engagement
What do you dislike about the product?
Don't like the UI. The box for replying is too small
What problems is the product solving and how is that benefiting you?
Sprinklr enables engagement across multiple platforms from a single interface, reducing the need to switch between different tools and saving time and effort
Reliable social support management tool
What do you like best about the product?
Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed.
What do you dislike about the product?
While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps centralize and manage customer support cases from multiple social media platforms in one place. This saves time, improves response tracking, and ensures no customer query gets missed. The reporting tools help monitor team performance, track KPIs like SLA and CSAT, and identify areas for improvement. It’s made social support management much more organized and efficient for our daily operations
Sprinklr supports paid social advertising better than any other platform.
What do you like best about the product?
Sprinklr supports paid social advertising E2E and allows my team to do certain things (like copying campaigns and bulk uploading audiences) that is not even possible in native platforms.
What do you dislike about the product?
It's so expensive and hard for my company to keep.
What problems is the product solving and how is that benefiting you?
I didn't see the option available above but we also have a rep. She helps to expedite the solving all our problems and provides us with new innovative ways to use Sprinklr.
Ease of use in customer support
What do you like best about the product?
The ergonomics of the platform therefore make you want to use the program
What do you dislike about the product?
I don't particularly see any negative point
What problems is the product solving and how is that benefiting you?
It allows for responding to cases, transferring them, detailing client information...
quite fluid
What do you like best about the product?
Easy to use, AI+ very indicative
What do you dislike about the product?
slowness, occasional bug with the display message that disappears
What problems is the product solving and how is that benefiting you?
spell check
Sprinklr the must-have for customer communications
What do you like best about the product?
I really like the very clean and easy-to-understand design. Many features and easy to use with sprinklrAI.
What do you dislike about the product?
The way cases are assigned is often random, but I'm really nitpicking.
What problems is the product solving and how is that benefiting you?
Ease of communicating with clients and remains very precise.
I really like the way Sprinklr puts everything together in one place.
What do you like best about the product?
Practicality in having all the bills in one place
What do you dislike about the product?
I think the interface is somewhat outdated. I think it can have a better UX.
What problems is the product solving and how is that benefiting you?
All demands in one place.
Comprehensive Platform with Strong Meta Integration
What do you like best about the product?
We use Sprinklr primarily for ads management, reporting, as well as social listening, and competitor benchmarking. Overall, it offers a solid and unified experience for managing campaigns across platforms, particularly with Meta integration, which is fairly seamless and user-friendly. The bulk editing features for campaigns are efficient and make campaign management significantly easier.
The Account Team is very supportive.
The Account Team is very supportive.
What do you dislike about the product?
It can be glitchy at times, especially during peak usage. The comment sentiment categorisation lacks transparency, making it difficult to confidently assess audience tone at scale. Reporting is generally strong but has some technical limitations.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
What problems is the product solving and how is that benefiting you?
Reduces the need to switch between tools, saving time and improving workflow efficiency.
A good tool for social monitoring and paid media performance
What do you like best about the product?
Soical monitoring is the best in the tool
What do you dislike about the product?
there support is slow. they take time to respond
What problems is the product solving and how is that benefiting you?
it is solving social monitoring and paid media performance
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