Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Sprinklr is better than others but has room for improvement
What do you like best about the product?
I like how Sprinklr has built-in capabilities to combine different feeds and filter posts by keywords
What do you dislike about the product?
I don't like how difficult it is to self-service manage our connect - we often have to ask Sprinlkr folks to help us troubleshoot problems we face and that we should be able to solve ourselves, which makes resolution take a lot longer than necessary
What problems is the product solving and how is that benefiting you?
We use Sprinklr to manage our social media support function in an efficient manner
Ease of use across social media
What do you like best about the product?
I like how the software is laid out that I can easily see what tasks I've still got to complete.
What do you dislike about the product?
I have not found any particular aspect that I would complain about with Sprinklr.
What problems is the product solving and how is that benefiting you?
It gives us, as a social media team, live access to our social media accounts. We can see who is on a specific task, what step they are on, etc.
Humanization
What do you like best about the product?
Sprinklr allows companies to appear more human to customers.
What do you dislike about the product?
There are occasionally some minor bugs that take time to work out
What problems is the product solving and how is that benefiting you?
We’ve realized how much customers appreciate human responses
Greatness kept Simple
What do you like best about the product?
I love how easy it is to utilize the system and locate interactions between agents and customers to monitor. I love love that it provides information like the time and date of each message sent. The system even detects trigger words in statements to indicate that the customer or agent's message may be positive of negative.
What do you dislike about the product?
i like everything! There isn't anything i found that needs to be improved upon.
What problems is the product solving and how is that benefiting you?
This provides a great way to monitor Social Servicing interactions.
Easy to learn but doesn't skimp on features
What do you like best about the product?
Excellent UI and monitoring/metrics tools
What do you dislike about the product?
Account setup was such that one employee modifying a dashboard could cause issues for everyone
What problems is the product solving and how is that benefiting you?
Customer facing technical support. Sprinklr made task delegation and response history complete nonissues for twitter and facebook engagement
Recommendations to others considering the product:
A strong contender for social media engagement and monitoring
Great platform for large company community management
What do you like best about the product?
The ability to apply macros to posts and also have a large sum of data pulled from varying platforms
What do you dislike about the product?
The overall interface can be a little more updated
What problems is the product solving and how is that benefiting you?
It allows you to communicate with customers in an organized fashion - and/or not respond to customers by labeling as another macro.
Recommendations to others considering the product:
Would recommend to large businesses
Best Care Experience
What do you like best about the product?
The efficiencies created by the Sprinklr Care Cloud are unmatched. Agents significantly decrease response times and messages are routed to the appropriate teams automatically.
What do you dislike about the product?
Because the roll-out is so custom the deployment is not a one stop shop
What problems is the product solving and how is that benefiting you?
Care teams meeting their Service Level Agreements, increased efficiencies in reactive outreach
A great solution with fantastic support
What do you like best about the product?
Sprinklr is easy to set-up and scalable too. Our advisors enjoys its UI, especially the new Agent console that looks like a regular messaging platform.
What do you dislike about the product?
We need to clean-up previous rules based on conversations, now that we're onto cases.
What problems is the product solving and how is that benefiting you?
Engaging with our clients and prospects.
Recommendations to others considering the product:
Licence model forces you to limit your social teams to advisors well trained, in order to remain cost-effective, but this is probably a good thing!
I think Sprinkler is quite simple and useful
What do you like best about the product?
I like design and simplicity, this program is ver easy to use and manage
What do you dislike about the product?
I find it really hard to edit my post after post it.
What problems is the product solving and how is that benefiting you?
For our company it's very important tool to show our offer
Sprinklr for ultimate customer care
What do you like best about the product?
Very user friendly and intuitive. Dashboard is easy to use and understand right off the bat.
What do you dislike about the product?
Setup is cumbersome because it requires support from their team. Very user-friendly, intuitive setup.ververy
What problems is the product solving and how is that benefiting you?
Managing customer service on the platforms can be streamlined and more easily managed by the team, customer I ssues can be delegated and tracked.
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