Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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collaboration and engagement made swift
What do you like best about the product?
webex contact centre improves collaboration, it's user friendly interface allows agents to work together as the platform allows multiple agent users, incase of a tough situation they all can engage each other and solve a problem. thesupport team engages well withusers and are ready to help anytime a client has a query.
What do you dislike about the product?
sometime the system is overwhelmed by to much traffic in inquiry, also there sholuld be a way to filter some of customers feedback from the urgent matters from basic ones as soo much time is spent on going through all issues.
What problems is the product solving and how is that benefiting you?
solves lack of collaboration issue, on webex contact centre agents work in collaboration to solve customers probems
Webex Contact Center
What do you like best about the product?
It can use chatbots to answer common questions.
What do you dislike about the product?
It does not integrate with all CRM and ERP systems.
What problems is the product solving and how is that benefiting you?
It improves customer satisfaction.
The ultimate solution for managing customer communication.
What do you like best about the product?
Contact Center is the ultimate solution to provide the best contact to customers. It offers an elegant control panel whereas agents we can manage all the software, also in its interface offers predictive dialing, we can track all calls coming into the contact center, it is seamlessly integrated with CRM software, has integrated an interactive voice response with excellent artificial intelligence, and in the package I also want to highlight the multichannel integration. This software also allows us to manage live reports, and perform analysis on all incoming and outgoing calls, it is also possible to conduct customer surveys to find out if they are satisfied with the services offered in the company. Options such as screen sharing, live chat and text messaging is another option that I want to highlight of the product as it greatly facilitates the connection with the customer.
What do you dislike about the product?
There is currently no mobile version I think this is a defect of the service, the reports although useful are complex to use. It is an expensive solution especially for small businesses, the application was designed for medium and large companies, communications with users in other countries often have errors sometimes hang up having to redo the call, the chatbot is not very intuitive can be improved.
What problems is the product solving and how is that benefiting you?
We saw the need to improve our commercial results, so we implemented this software to achieve better sales conversations and better contact with the customer to offer and provide our services, we can manage and control the performance of agents, and it has also been possible to make hires using the tool. From the cloud we have taken control of operations management freeing up a lot of workloads in the process, as artificial intelligence acts efficiently and improves performance. We also use the web-based portal for reporting and analysis.
Amazing product and an industry leader in contact center.
What do you like best about the product?
I really like its integration with MS Teams and its ability to easily exports scripts
What do you dislike about the product?
I think they have great ideas but sometimes its not implemented completely. For example we cannot control the caller id of outbound calls when it is not planned. They have the "Set Caller Id" node but cannot be used all the time.
What problems is the product solving and how is that benefiting you?
It is helping customers deploy a contact center solution with little overhead and then grow if required. Its digital contact center channels are also helping customers to use other means to contact for service.
Will be powerful
What do you like best about the product?
The Cisco contact center is incredibly user-friendly for agents. The web-based agent application can be accessed on any PC without the need for software installation.
Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support.
Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels.
Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support.
Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels.
What do you dislike about the product?
I have absolutely no grievances or complaints about this phone system.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has enabled me to do away with my old physical equipment. the solution is much easier to manage.
Webex Contact Center
What do you like best about the product?
The view is like you are in conference room alive.
What do you dislike about the product?
For now nothing. It is really a good product. You as a partner and customers can save a lot of money and time.
What problems is the product solving and how is that benefiting you?
It is really a good product. You as a partner and customers can save a lot of money and time. Cost efficiency.
You can manage calling, messaging, and meeting needs.
You can manage calling, messaging, and meeting needs.
User for customer delige
What do you like best about the product?
webex contact center is all in one solution
What do you dislike about the product?
sometime it hard to use and more expensive
What problems is the product solving and how is that benefiting you?
contact center help for Call center infrastructure
All in one for contact center
What do you like best about the product?
Cross-functional capability to use with Microsoft teams
What do you dislike about the product?
It'll be good to have faster in-app messaging through Microsft teams
What problems is the product solving and how is that benefiting you?
Our organization uses Microsft Teams as the central calling/messaging platform. To be able to use Microsft teams with a contact center was challenging and the WebEx contact center managed to resolve the problem
Implementation engineer for webex calling
What do you like best about the product?
I like all of the new API's, integrations that are either out or roadmapped for contact center
What do you dislike about the product?
it is still relatively young, on prem UCCX is still a better solution
What problems is the product solving and how is that benefiting you?
Not having to deal with maintenance of UCCX
Unique user experience with this excellent Webex tool for our call queue
What do you like best about the product?
I like this solution which provides good, very flexible services, and I like that it is customisable and easy to use. In addition to being easy to use and working in a perfect telephone environment, the documentation is easy to understand.
What do you dislike about the product?
I can't find anything negative, so I can't say anything here.
What problems is the product solving and how is that benefiting you?
It is software that helps us a lot to distribute our calls with partners and improves communication. Now everything is more comfortable and beneficial using the Webex call center.
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