Webex Contact Center
Cisco Systems, Inc.External reviews
170 reviews
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Amazing product and an industry leader in contact center.
What do you like best about the product?
I really like its integration with MS Teams and its ability to easily exports scripts
What do you dislike about the product?
I think they have great ideas but sometimes its not implemented completely. For example we cannot control the caller id of outbound calls when it is not planned. They have the "Set Caller Id" node but cannot be used all the time.
What problems is the product solving and how is that benefiting you?
It is helping customers deploy a contact center solution with little overhead and then grow if required. Its digital contact center channels are also helping customers to use other means to contact for service.
Will be powerful
What do you like best about the product?
The Cisco contact center is incredibly user-friendly for agents. The web-based agent application can be accessed on any PC without the need for software installation.
Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support.
Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels.
Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support.
Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels.
What do you dislike about the product?
I have absolutely no grievances or complaints about this phone system.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has enabled me to do away with my old physical equipment. the solution is much easier to manage.
Webex Contact Center
What do you like best about the product?
The view is like you are in conference room alive.
What do you dislike about the product?
For now nothing. It is really a good product. You as a partner and customers can save a lot of money and time.
What problems is the product solving and how is that benefiting you?
It is really a good product. You as a partner and customers can save a lot of money and time. Cost efficiency.
You can manage calling, messaging, and meeting needs.
You can manage calling, messaging, and meeting needs.
User for customer delige
What do you like best about the product?
webex contact center is all in one solution
What do you dislike about the product?
sometime it hard to use and more expensive
What problems is the product solving and how is that benefiting you?
contact center help for Call center infrastructure
All in one for contact center
What do you like best about the product?
Cross-functional capability to use with Microsoft teams
What do you dislike about the product?
It'll be good to have faster in-app messaging through Microsft teams
What problems is the product solving and how is that benefiting you?
Our organization uses Microsft Teams as the central calling/messaging platform. To be able to use Microsft teams with a contact center was challenging and the WebEx contact center managed to resolve the problem
Implementation engineer for webex calling
What do you like best about the product?
I like all of the new API's, integrations that are either out or roadmapped for contact center
What do you dislike about the product?
it is still relatively young, on prem UCCX is still a better solution
What problems is the product solving and how is that benefiting you?
Not having to deal with maintenance of UCCX
Unique user experience with this excellent Webex tool for our call queue
What do you like best about the product?
I like this solution which provides good, very flexible services, and I like that it is customisable and easy to use. In addition to being easy to use and working in a perfect telephone environment, the documentation is easy to understand.
What do you dislike about the product?
I can't find anything negative, so I can't say anything here.
What problems is the product solving and how is that benefiting you?
It is software that helps us a lot to distribute our calls with partners and improves communication. Now everything is more comfortable and beneficial using the Webex call center.
A contact center solution that provides great experience and good benefits
What do you like best about the product?
I like this platform, it's excellent, and I love that everything is in one place and its features are easy for our team and me. I like our support center because it provides a good experience. I like that it allows for automatic creation and that it is a flexible platform, and the updates are significant.
What do you dislike about the product?
If I had a problem, I would mention it. But for now, everything is going very well.
What problems is the product solving and how is that benefiting you?
I liked it because it eliminated a lot of administrative work, solved our reliability problems, and reduced our talk time. It is an excellent contact center solution that is improving every day and giving good results.
An easy to use tool with a good user interface for conferencing and screen sharing
What do you like best about the product?
I like it because it is very simple to use and I can trace calls and connect with VoIP. I love the user interface and its great availability at any time. Call quality and screen sharing are also excellent.
What do you dislike about the product?
Sometimes there are interruptions in conferences or screen sharing. But I think due to bad Internet connection.
What problems is the product solving and how is that benefiting you?
It works great for communication and calling and distribuition in the call center and to improve communication in our customer service department and provide information easily.
Easy to use reliable tool and good user experience
What do you like best about the product?
I like this tool. It is easy to use and works very well. Because it is designed for a call center in a very good telephony environment, I like that it works for accessible hands-free communication, and the performance and quality are excellent.
What do you dislike about the product?
Sometimes it can be a bit annoying in the transfer function. It can be somewhat slow.
What problems is the product solving and how is that benefiting you?
It made our work easier because it gave good communication benefits between the members, distributed our calls in the call center, and solved our problems.
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