Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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Webex to simplify the life
What do you like best about the product?
Improves sales revenue,Maintain customer retention.
What do you dislike about the product?
Takes something longer time to deliver results.
Can be more user friendly
Can be more user friendly
What problems is the product solving and how is that benefiting you?
It's helps me to maintain close relationships with my customers, which have help me to retain customers having interest in my business
Excellent service, my experience was awesome! It’s very easy to use to connect with my teammates
What do you like best about the product?
Fast and easy to connect with my teammates for a quick meeting and I can share my screen also and recordings
What do you dislike about the product?
There is nothing that I dislike anything so far
What problems is the product solving and how is that benefiting you?
It's very consistent, it's not difficult to use, I'm able to even share screen and recordings, the problems it helps with its very easy to use to most when are tech savvy won't have a issue using it so it's good to recommend to others as such
Recommendations to others considering the product:
It's very consistent, easy to use, and fast in response to functions, no one has to be tech savvy to use it.
Cisco contact Centre
What do you like best about the product?
It is unified application with less installation and maintenance. It helps customer to have a best solution for their business in ease.
What do you dislike about the product?
Nothing much to dislike in the product. We have all know the quality of Cisco and it always out stands the others.
What problems is the product solving and how is that benefiting you?
Nothing in person really.
Excellent service
What do you like best about the product?
I like when they solve all my problems and doubts
What do you dislike about the product?
Nothing, everything is good and nice and friendly
What problems is the product solving and how is that benefiting you?
I had doubts about some transactions in the system and they clear all my dou
Recommendations to others considering the product:
Nothing all good
Very good
What do you like best about the product?
Everything I really loved the customer service
What do you dislike about the product?
Nothing really, I loved everything there
What problems is the product solving and how is that benefiting you?
I cleared my doubts
Cisco review
What do you like best about the product?
It helps me connect w professionals all over the US.
What do you dislike about the product?
Sometimes it is hard to upload videos or get them to play.
What problems is the product solving and how is that benefiting you?
It helps us conduct peer review sessions and connect w others.
Customer Servive
What do you like best about the product?
It lets me connect with my manager and other teammates. It allows me to share my screen and a whiteboard to show examples.
What do you dislike about the product?
It crashes easily.and it is hard to get back on once you are booted off.
What problems is the product solving and how is that benefiting you?
Being able to reach out to multiple people at the same time and it's convenient.
Recommendations to others considering the product:
I would like to be a beta tester for new products.
Contact Center for incoming and outgoing calls
What do you like best about the product?
I like the amount of features that this solution brings. You can configure all the Reason Codes that are needed either by Not Ready or by Logout.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
What do you dislike about the product?
As a point of improvement we can say that it lacks the possibility of handling SMS messages.
What problems is the product solving and how is that benefiting you?
The attention to the clients is fundamental and you have a good solution of contact center, helps to improve that attention. That's what we achieved with the Cisco Unified Contact Center.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
Recommendations to others considering the product:
If you need a robust, reliable and simple contact center solution to configure and manage, then this solution is the one you are looking for.
Easy-to-use contact center
What do you like best about the product?
The best thing about this contact center is the ease of use for agents. It is very intuitive and has many realtime reports that facilitate decision making for supervisors.
What do you dislike about the product?
That does not have the possibility of the channel of attention via whatsapp. Something that is very requested by customers.
What problems is the product solving and how is that benefiting you?
We greatly improve the attention to our customers. We were able to incorporate more channels of attention and many more important reports.
Recommendations to others considering the product:
If you need an easy-to-use contact center for agents and supervisors, this is the right one.
Omnicanal Contact Center
What do you like best about the product?
The cisco contact center is really very simple to use for agents. The agent application to be web, can be opened on any PC without installing software.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
What do you dislike about the product?
It would be ideal that at some point support as incoming and outgoing to WhatsApp
What problems is the product solving and how is that benefiting you?
We were able to solve the problem of having different agents attending through different communication channels. With this platform we were able to unify everything.
Recommendations to others considering the product:
If you are in need of an omnichannel call center, have the Cisco unified contact center in mind, because it meets the requirements of most contact centers very well.
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