Webex Contact Center
Cisco Systems, Inc.External reviews
170 reviews
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Excellent service
What do you like best about the product?
I like when they solve all my problems and doubts
What do you dislike about the product?
Nothing, everything is good and nice and friendly
What problems is the product solving and how is that benefiting you?
I had doubts about some transactions in the system and they clear all my dou
Recommendations to others considering the product:
Nothing all good
Very good
What do you like best about the product?
Everything I really loved the customer service
What do you dislike about the product?
Nothing really, I loved everything there
What problems is the product solving and how is that benefiting you?
I cleared my doubts
Cisco review
What do you like best about the product?
It helps me connect w professionals all over the US.
What do you dislike about the product?
Sometimes it is hard to upload videos or get them to play.
What problems is the product solving and how is that benefiting you?
It helps us conduct peer review sessions and connect w others.
Customer Servive
What do you like best about the product?
It lets me connect with my manager and other teammates. It allows me to share my screen and a whiteboard to show examples.
What do you dislike about the product?
It crashes easily.and it is hard to get back on once you are booted off.
What problems is the product solving and how is that benefiting you?
Being able to reach out to multiple people at the same time and it's convenient.
Recommendations to others considering the product:
I would like to be a beta tester for new products.
Contact Center for incoming and outgoing calls
What do you like best about the product?
I like the amount of features that this solution brings. You can configure all the Reason Codes that are needed either by Not Ready or by Logout.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
What do you dislike about the product?
As a point of improvement we can say that it lacks the possibility of handling SMS messages.
What problems is the product solving and how is that benefiting you?
The attention to the clients is fundamental and you have a good solution of contact center, helps to improve that attention. That's what we achieved with the Cisco Unified Contact Center.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
Recommendations to others considering the product:
If you need a robust, reliable and simple contact center solution to configure and manage, then this solution is the one you are looking for.
Easy-to-use contact center
What do you like best about the product?
The best thing about this contact center is the ease of use for agents. It is very intuitive and has many realtime reports that facilitate decision making for supervisors.
What do you dislike about the product?
That does not have the possibility of the channel of attention via whatsapp. Something that is very requested by customers.
What problems is the product solving and how is that benefiting you?
We greatly improve the attention to our customers. We were able to incorporate more channels of attention and many more important reports.
Recommendations to others considering the product:
If you need an easy-to-use contact center for agents and supervisors, this is the right one.
Omnicanal Contact Center
What do you like best about the product?
The cisco contact center is really very simple to use for agents. The agent application to be web, can be opened on any PC without installing software.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
What do you dislike about the product?
It would be ideal that at some point support as incoming and outgoing to WhatsApp
What problems is the product solving and how is that benefiting you?
We were able to solve the problem of having different agents attending through different communication channels. With this platform we were able to unify everything.
Recommendations to others considering the product:
If you are in need of an omnichannel call center, have the Cisco unified contact center in mind, because it meets the requirements of most contact centers very well.
Cisco Contact Center very easy and intuitive
What do you like best about the product?
The Cisco Contact Center solution is very simple to use, both for incoming calls and for outgoing calls. It allows having work time after each call and managing the causes of Not Ready and Logout.
What do you dislike about the product?
If for some reason you could not answer a call quickly, the system puts you in Not Ready.
What problems is the product solving and how is that benefiting you?
Implementing the Cisco Contact Center solution, allowed us to control the support help desk and improve the service provided to users.
Recommendations to others considering the product:
I recommend the use of Cisco Contact Center in order to improve the service provided to users or customers who access via call or other communication channels.
Always there when you need it
What do you like best about the product?
The Support provided by Cisco Webex has been fantastic for the last two companies I have worked for. Any time there was a system issue, they have been able to work with us remotely to provide immediate solutions and fixes.
What do you dislike about the product?
As a direct user, there was nothing that I could complain about the services they provided us. If I had to pick something is that some of the fixes/solutions provided were things that we were not able to do ourselves if the problem arose again so we had to then call the support back.
What problems is the product solving and how is that benefiting you?
We are solving any technical bugs, connection errors and set up issues.
Benefits have allowed our IT team to focus on other problems and projects.
Benefits have allowed our IT team to focus on other problems and projects.
Recommendations to others considering the product:
It would be great if there was a way for the support to log directly into our systems when larger issues arise but we haven't had to go through that other than one instance.
Cisco Unified, communications with higher quality
What do you like best about the product?
It is a telephone communication application designed to provide the performance and efficiency needed by telecommunications companies. Innovative design and cost efficiency increase productivity
What do you dislike about the product?
The configuration manuals are not updated along with the new versions of the application
What problems is the product solving and how is that benefiting you?
Thanks to Cisco Unified the efforts of the company's Contact Center have been promoted, facilitating communication between employees and their customers, creating a positive experience
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