Webex Contact Center
Cisco Systems, Inc.External reviews
170 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Absolutely stellar support
What do you like best about the product?
anytime anyday holidays or storms. unparalled support in the industry.
What do you dislike about the product?
nothing really.. i might be confusing this with tac!
What problems is the product solving and how is that benefiting you?
reduced downtime
Recommendations to others considering the product:
go for it
Good experience
What do you like best about the product?
Tech are always helpful and will follow up with an email before closing the ticket.
What do you dislike about the product?
I don't not dislike anything about Cisco C/S Care
What problems is the product solving and how is that benefiting you?
N/A
Easy to use, user friendly
What do you like best about the product?
I like that it is very simple and user friendly, keeps people from feeling like it is all too "techy" for them to use
What do you dislike about the product?
I wish it was adaptable to other interfaces like medical customer care, retail, etc
What problems is the product solving and how is that benefiting you?
Customer service
Good services
What do you like best about the product?
Help with business issues, clarify Cisco software applications, suggestions for solutions
What do you dislike about the product?
Sometimes responses are a bit unclear and unspecific to problem at hand, must call a second time
What problems is the product solving and how is that benefiting you?
Better communication between coworkers and better meetings after asking about Customer Care about how to best use Cisco software
Prompt service and good ad ons
What do you like best about the product?
We use a lot of Cisco products and primarily Webex is something that we do on a regular basis. There have been days where we had issues connecting with VoIP. The customer care is friendly and helped us resolve the issue.
What do you dislike about the product?
It takes some steps to connect to the appropriate representative.
What problems is the product solving and how is that benefiting you?
We use phones, Webex and other networking products from Cisco. We have to connect to the customer care for issues.
Pretty good system
What do you like best about the product?
I like that I can see how many calls I have in que and who is taking calls. I like that I can also throw people into ready.
What do you dislike about the product?
It times out and gets errors quite often, but when it works it's great
What problems is the product solving and how is that benefiting you?
Taking calls for a warranty support call center. It is beneficial to keep track of call volume.
Recommendations to others considering the product:
it's a great system.
Easy to Use!
What do you like best about the product?
I love being able to access all my contacts easily & place calls directly.
What do you dislike about the product?
I have only ever had one issue with this program & it was that it kept kicking me out. I had to remove the program & reinstall.
What problems is the product solving and how is that benefiting you?
It makes organizing important phone number & frequent contacts quick & effortless.
Cisco Customer Care is pretty good but can be better.
What do you like best about the product?
Most issues can be resolved in a reasonable amount of time. A few things do require for them to escalate internally but then once we get the advanced team working on it, the issue is resolved.
What do you dislike about the product?
Sometimes it takes a while for the initial rep to wrap their head around our particular issues. Since we run an enterprise environment, they may need a day or two to review logs and consult internally.
What problems is the product solving and how is that benefiting you?
Maintaining service levels for our customers and minimizing down time due to hardware/software failures or misconfigurations.
Recommendations to others considering the product:
Make sure that your Cisco SE (Sales Engineer) has a good grasp of your environment and is familiar with the direction your company is looking to head.
Implementation Was Easy, But Feature Set Needs To Expand And Be More Agile
What do you like best about the product?
It is nice that the product was already integrated within the company, so adoption was very easy.
What do you dislike about the product?
From a marketing perspective, we have not been fully impressed with the capabilities that the platform has in regards to its Chat functionality. Chat, being defined as customer facing chat within our product and on our website.
What problems is the product solving and how is that benefiting you?
Interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
Recommendations to others considering the product:
USe it if you want a cheap solution
Simple but effective
What do you like best about the product?
User interface is easy to use and understand.
What do you dislike about the product?
Icons are old school... Aesthetics could use an update.
What problems is the product solving and how is that benefiting you?
Reliable system for taking cue calls
showing 131 - 140