Webex Contact Center
Cisco Systems, Inc.External reviews
170 reviews
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Cisco Unified Contact Center Honest Review
What do you like best about the product?
Cisco's products are built perfectly for a call center, especially when you have more than one call coming in. I am quite happy with the performance it has given me since I have been working with my company.
What do you dislike about the product?
As a company, we have not found any flaws with the product Cisco has given us.
What problems is the product solving and how is that benefiting you?
Cisco Unified Contact Center has given us a lot of benefits, for example providing the best service we can ever get along with accurate information.
Recommendations to others considering the product:
Best product to use! Hands down.
Cisco Unified Contact Center keeps business going
What do you like best about the product?
The ease of use if perfect. When working in a fast paced, telephonic environment, this product and the readily-available support team helps keep business rolling.
What do you dislike about the product?
Once in a while, a dropped call can occur but the support staff is always ready to fix it.
What problems is the product solving and how is that benefiting you?
We reach out to members regarding their health insurance benefits and connect them to health coaches and/or nurses telephonically.
Recommendations to others considering the product:
Cisco is a great product! A Cisco representative even attended one of our team meetings in person to answer any questions!
It is a much better phone system compared to ones I’ve used in the past
What do you like best about the product?
That it is computer based and as long as you take your computer with you you can move without having IT involved
What do you dislike about the product?
I really don’t have any complaints about this phone system
What problems is the product solving and how is that benefiting you?
I find that this is a very easy user friendly phone system
Temp Service
What do you like best about the product?
able to use cisco jabber, faster than using email
What do you dislike about the product?
nothing really; it is easy to start a chat session, find if someone is available for contact....
What problems is the product solving and how is that benefiting you?
contacting people faster on the network
Gets the Job Done
What do you like best about the product?
The simplicity of the functions and ease of use.
What do you dislike about the product?
Limited ability of expansion and addons.
What problems is the product solving and how is that benefiting you?
Daily customer service questions, dispatching and problem solving. So far productivity has increased by about 40%.
Recommendations to others considering the product:
Definitely try before jumping in. For most it's what you'll need to accomplish simple tasks.
Consistant
What do you like best about the product?
Since I started working with my company, I have found very minimum problems with the network. I think we only had to contact tech support twice this year and that was when we having bad weather.
What do you dislike about the product?
I love everything about this network. I am always able to get on my system and have no problems
What problems is the product solving and how is that benefiting you?
The Cisco at my company hardly ever has something wrong with it. I think for this year we only had use tech support twice and both were due to bad weather
Recommendations to others considering the product:
Great product. Very user friendly
Works well
What do you like best about the product?
Cisco seems to run efficiently from my experience
What do you dislike about the product?
There's nothing that stands out that I do not like
What problems is the product solving and how is that benefiting you?
Working from any location
Easy to use
What do you like best about the product?
Absolutely love that I can get my voicemails in my work email!
What do you dislike about the product?
Would like more detailed options in messaging center.
What problems is the product solving and how is that benefiting you?
Much faster way to communicate then our old system. We are able to get things done much quicker and more efficiently.
Recommendations to others considering the product:
n/a
Efficient and Intuitive
What do you like best about the product?
My favorite thing about Cisco is that the software and phone systems are very user friendly.
What do you dislike about the product?
I honestly don't have anything that I dislike.
What problems is the product solving and how is that benefiting you?
I primarily use the phone system - the hardware Cisco IP Phone 7945 - and the software that connects my phone to the internet so that I can actually receive phone calls via my work email address. This is a huge benefit to me, because I almost always have access to my email but not my office phone.
Ease of use
What do you like best about the product?
The clean user interface and ease of setup
What do you dislike about the product?
So far, it has proven to be a little buggy and prone to lag. I feel like this might be an issue that will resolve with use and time.
What problems is the product solving and how is that benefiting you?
Contact center routing and employee tracking. Phone management software.
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