Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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Fair but could be more use friendly
What do you like best about the product?
Well I would like for it to be a bit more user friendly
What do you dislike about the product?
It is not simple for people to use, make it more simple.
What problems is the product solving and how is that benefiting you?
N/A
Cicso
What do you like best about the product?
Superb company that provides a solution to intelligent call routing and interface between back office and front office.
What do you dislike about the product?
Sometimes it is hard to connect with a representative when you have an issue with software.
What problems is the product solving and how is that benefiting you?
We were experiencing a slow interface within our company pertaining to multi line calls. WIth Cisco we have had virtually no issues.
Financial Analyst
What do you like best about the product?
The use of use for someone that had no experience with this system before.
What do you dislike about the product?
Nothing has turned me off to using the contact center yet. I have only used it twice and so far so good.
What problems is the product solving and how is that benefiting you?
Was having a problem with my cisco citrix not connecting. Called the contact center and within 30 minutes the problem was figured out.
Cisco Unified Contact Center Honest Review
What do you like best about the product?
Cisco's products are built perfectly for a call center, especially when you have more than one call coming in. I am quite happy with the performance it has given me since I have been working with my company.
What do you dislike about the product?
As a company, we have not found any flaws with the product Cisco has given us.
What problems is the product solving and how is that benefiting you?
Cisco Unified Contact Center has given us a lot of benefits, for example providing the best service we can ever get along with accurate information.
Recommendations to others considering the product:
Best product to use! Hands down.
Cisco Unified Contact Center keeps business going
What do you like best about the product?
The ease of use if perfect. When working in a fast paced, telephonic environment, this product and the readily-available support team helps keep business rolling.
What do you dislike about the product?
Once in a while, a dropped call can occur but the support staff is always ready to fix it.
What problems is the product solving and how is that benefiting you?
We reach out to members regarding their health insurance benefits and connect them to health coaches and/or nurses telephonically.
Recommendations to others considering the product:
Cisco is a great product! A Cisco representative even attended one of our team meetings in person to answer any questions!
It is a much better phone system compared to ones I’ve used in the past
What do you like best about the product?
That it is computer based and as long as you take your computer with you you can move without having IT involved
What do you dislike about the product?
I really don’t have any complaints about this phone system
What problems is the product solving and how is that benefiting you?
I find that this is a very easy user friendly phone system
Temp Service
What do you like best about the product?
able to use cisco jabber, faster than using email
What do you dislike about the product?
nothing really; it is easy to start a chat session, find if someone is available for contact....
What problems is the product solving and how is that benefiting you?
contacting people faster on the network
Gets the Job Done
What do you like best about the product?
The simplicity of the functions and ease of use.
What do you dislike about the product?
Limited ability of expansion and addons.
What problems is the product solving and how is that benefiting you?
Daily customer service questions, dispatching and problem solving. So far productivity has increased by about 40%.
Recommendations to others considering the product:
Definitely try before jumping in. For most it's what you'll need to accomplish simple tasks.
Consistant
What do you like best about the product?
Since I started working with my company, I have found very minimum problems with the network. I think we only had to contact tech support twice this year and that was when we having bad weather.
What do you dislike about the product?
I love everything about this network. I am always able to get on my system and have no problems
What problems is the product solving and how is that benefiting you?
The Cisco at my company hardly ever has something wrong with it. I think for this year we only had use tech support twice and both were due to bad weather
Recommendations to others considering the product:
Great product. Very user friendly
Works well
What do you like best about the product?
Cisco seems to run efficiently from my experience
What do you dislike about the product?
There's nothing that stands out that I do not like
What problems is the product solving and how is that benefiting you?
Working from any location
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