Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use
What do you like best about the product?
Absolutely love that I can get my voicemails in my work email!
What do you dislike about the product?
Would like more detailed options in messaging center.
What problems is the product solving and how is that benefiting you?
Much faster way to communicate then our old system. We are able to get things done much quicker and more efficiently.
Recommendations to others considering the product:
n/a
Efficient and Intuitive
What do you like best about the product?
My favorite thing about Cisco is that the software and phone systems are very user friendly.
What do you dislike about the product?
I honestly don't have anything that I dislike.
What problems is the product solving and how is that benefiting you?
I primarily use the phone system - the hardware Cisco IP Phone 7945 - and the software that connects my phone to the internet so that I can actually receive phone calls via my work email address. This is a huge benefit to me, because I almost always have access to my email but not my office phone.
Ease of use
What do you like best about the product?
The clean user interface and ease of setup
What do you dislike about the product?
So far, it has proven to be a little buggy and prone to lag. I feel like this might be an issue that will resolve with use and time.
What problems is the product solving and how is that benefiting you?
Contact center routing and employee tracking. Phone management software.
Cisco UCCX 11.5 is highly recommended
What do you like best about the product?
I have been running UCCX for over 15 years, and it has really come a long way from the early days. I like most that the UCCX is a highly reliable contact center. We have never had any type of outage unrelated to the network for as long as I can remember.
What do you dislike about the product?
If I had to complain, new releases sometimes contain bugs which can annoy end users. To circumvent that problem, I always wait for the first service release before an upgrade.
What problems is the product solving and how is that benefiting you?
We use contact center for our Help Desk and for high call volume areas. The statistics and reporting features are great, and combined with a wallboard like TASKE departments can get real time data on incoming calls and staff appropriately.
Recommendations to others considering the product:
Highly recommended
Contact Center is an integral part of our environment for sales and support
What do you like best about the product?
The product works as advertised and is a critical tool for our sales and support team.
What do you dislike about the product?
The admin interface is clunky but functional.
What problems is the product solving and how is that benefiting you?
Phone tree system that provides analytics.
Integrated System
What do you like best about the product?
This is an easy to use integrated voice over internet phone (voip) system. Ability to set out of office and phone forwarding through the internet is nice and very convenient.
What do you dislike about the product?
Menus are pretty buried and requires some digging to get to the options that are desired (even though it is customizable). A few times I had to reset these options up which took some time to reconfigure.
What problems is the product solving and how is that benefiting you?
This is a telecommunication/phone solution that allows for remote access with forwarding and out of office options allowing for more freedom and confidence that you can still be alerted even when away from the phone/desk.
Easy to use, meets needs
What do you like best about the product?
Interface is easy to use and meets needs of managing phone system and contact integration.
What do you dislike about the product?
Login process can be clunky and can be difficult remotely if not setup correctly.
What problems is the product solving and how is that benefiting you?
Enterprise contact and telephone management.
Good phone system that links to PC software to streamline workflow
What do you like best about the product?
Efficiencies of linking to PC
Customizable interface
Ease of use
Customizable interface
Ease of use
What do you dislike about the product?
Occasionally errors out calls or failed to click to call
What problems is the product solving and how is that benefiting you?
Streamlining sales workflow
Smooth implementation & very easy to use
What do you like best about the product?
I found that this system was surprisingly easy to implement and the implementation was actually completed on time and as expected. The reporting/analytics is also very good.
What do you dislike about the product?
We haven't had any issues with the system thus far, but I found the pricing options to be a little confusing at first.
What problems is the product solving and how is that benefiting you?
We are able to streamline our call flows and processes by looking at a lot of different types of data.
Recommendations to others considering the product:
I would do a lot of training and really make sure that you have your system configured the way you want it to. Unless you have someone on your staff who is trained and able to make configuration changes, you will need help doing so later.
I'm an account manager in a call center that uses Cisco Finesse to manage our phones systems.
What do you like best about the product?
I like that I can keep track of phone call stats, including talk time, dials made, etc. I like that the product is easy to use and is customized for our business.
What do you dislike about the product?
At one time we had some connectivity issues but I'm not sure that really had to do with our software as much as other issues within the building. As a user of this software, it does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
By keeping track of dials, talk time, and periods of activity, we're able to have better line of sight to how our team performs and achieves.
Recommendations to others considering the product:
I'm not involved with the purchasing of this system for our company but I'd say for whatever it costs, it is reliable, has many features, and has been the standard in our company for many years.
showing 161 - 170