Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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All in one super experience
What do you like best about the product?
Very easy to use, no need of costly infrastructer, Single pane of glass, All features we can use on a single page. easy licenses module, you pay what you use, easy integration with thirrd party applications and very secure infrastructure.
What do you dislike about the product?
Cisco ordering process seems very complex.
What problems is the product solving and how is that benefiting you?
We don't need to use so many aaplication separately, due Webex Contact Center on single page we are geeting all the appications.
Easy to use.
Simple licensing model
Secure Iinfra
Paying what we use.
Easy to use.
Simple licensing model
Secure Iinfra
Paying what we use.
An excellent all in one solution
What do you like best about the product?
It's a single unified system with all of the features required to get your contact centre up and run.
What do you dislike about the product?
It's a complete re-architecture from the ground up comapred to our previous solutions so we had to spend time to learn the most effective ways to use this new technolofy.
What problems is the product solving and how is that benefiting you?
1) Connecting our customers wtih the best possible agents available at that time
2) Ensuring all of our calls are fully compliant
3)Giving our customer a choice of different ways to communicate wtih us
2) Ensuring all of our calls are fully compliant
3)Giving our customer a choice of different ways to communicate wtih us
Intuitive and powerful system
What do you like best about the product?
I like that it is a tool with a very simple and easy-to-understand interface, so it does not require too much training. I love that the desktop version has a ton of super useful and easy-to-use built-in features. I like that it integrates very easily with other applications and with email.
What do you dislike about the product?
It has a somewhat high price to consider, since it is not as accessible for small businesses. Sometimes the application crashes and needs to be restarted. It would be great to have more integrated reports.
What problems is the product solving and how is that benefiting you?
It is a very beneficial tool, especially for those who work from home, as it makes their work much easier. The Voicemail Transfer with Notes feature helps route the call to the right person and lets them know what the message is about.
Ability to launch and implement chat solution
What do you like best about the product?
I like the functionality and ability to control everything ourselves. It is also a great platform when you need to organize virtual meetings. The user interface is simple, clear and easy to navigate. The learning curve is very easy and anyone can get used to it and it works well.
What do you dislike about the product?
For many basic questions, the site has helped us; However, in some cases where the request are not so original, it is helpeful to have a person there. Also the sound of incoming calls is too quiet for me.
What problems is the product solving and how is that benefiting you?
It is easy to use and you can access it through the app on online. It also offers me accuracy and relevance of the answers with respect to the question being asked. The Bot helps encourage users to self-service. Additionally, self-service options have been added for our customers with an easy-to-use interface.
Having everything in one system is great
What do you like best about the product?
I like its ability to have everything to use in one system. I also like that it is portable wherever there is a stable/protected Internet connection. It also makes it easier to reduce unnecessary business trips by providing reliable, high-quality calls.
What do you dislike about the product?
We purchase an annual subscription and must take care of it very year. And sometimes it crashes Windows devices which is very disappointing. Plus there are so many feature that it takes time to understand everything it can do.
What problems is the product solving and how is that benefiting you?
The integration process with the browser is of great help to manage the system. Also, I dind't spend a lot of money to buy a high configuration machine. Provides fast, accurate experiences for members and reps. Webex Contact Center is a robust and easy-to-use web-based platform.
It is the best system we could find
What do you like best about the product?
I love that it has provided a great return on investment for our clients. It it also a robust system that allows you to delve into many of its functions to obtain details that were not available before. I also consider that the cloud architecture is a differential, and also its friendly interface for agents.
What do you dislike about the product?
Webex Contact Center has integration Complexity. However, it's confusing how you have to indicate the time of day you worked. And I think the product is still maturing in terms of stability.
What problems is the product solving and how is that benefiting you?
It is a fully managed solution and plataform. It also allows the ability to scale a call center and we were able to have offices in remote locations. The administrative tools are easy to use and powerful. It is the best app for instant team conversations and chats, benefiting you in many ways.
Scalable platform with many channels available
What do you like best about the product?
It is a tool available on multiple platforms, so it is easy to access. It also offers me flexibility, scalability, easy to implement, use and maintain. I believe that Artificial Intelligence does the job required and is easy to configure.
What do you dislike about the product?
The only problems is that sometimes the phone system just disconnects you in the middle of a call or cuts out. And I think that the search function in the Administrator section needs a lot of help.
What problems is the product solving and how is that benefiting you?
There are many options to interact with customers using voice, SMS, mms chatbots, email, etc. And I love the way I can easily access and review my team's calls. It has helped our company respond efficiently to our customer calls.
We can obtain, update and create any data
What do you like best about the product?
The automation of forecasts and schedules has been excellent. Plus the platform is very easy to use and has a lot of features that made our transition easy. It has great features along with great functionality. We can also receive suggestions based on conversation with customers.
What do you dislike about the product?
I think it is a perfect solution for those who work in a product company and stand behind their products. However, call quality is not good with low-bandwidth Internet connections.
What problems is the product solving and how is that benefiting you?
Provides real-time collaboration feature with other team members. Its scalability allows businesses to easily add or remove users and roles as their needs change. Helped organize events throug business call and make them more interactive.
Makes case workflow much more efficient
What do you like best about the product?
I love this tool as it reduces the response time of our incoming calls and decreases the call abandonment rate. It also allows seamless integration of communications through various channels, providing a coherent and fluid experience for customers.
What do you dislike about the product?
I believe that customization, although possible, has proven to be limited in some aspects, which has made it difficult to fully adapt to our specific needs.
What problems is the product solving and how is that benefiting you?
If you're new, Webex Contact Center makes it easy to navigate and understand the system. Call recording and quality control have helped us train our employees better and in the areas that needed improvement.
Create a quality connection with your customers to know their opinions.
What do you like best about the product?
Simple configuration as all Webex tools, the voice quality is indisputable and connectivity is very complete, very little interference when contact is made, you can group a group of customers and serve them, it is a very neat program integrates very well with other Cisco services. It is customizable to the point of ordering the entire flow of incoming calls.
What do you dislike about the product?
We could have more access to integrations with other CRM services, the call statistics reports are very poor, the interface is a bit outdated, I hope they work more on the details.
What problems is the product solving and how is that benefiting you?
It is used for guided calls to our customers and between IT groups, it is also a good option for remote assistance, at all times we can track the calls that are made and work on better customer service. It is a multichannel system that meets everything we need in our organization.
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