Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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I like the calls to come directly
What do you like best about the product?
I love how convenient it is to use and it doesn't take long to get used to. You also only have to be connected to the Internet to use it, no other systems are needed. And we can track the number of calls and provide provisions to know what they are for.
What do you dislike about the product?
It is always necessary to clear the browser cahce if it is not working properly. And I find the icons at the bottom to be a little small. In general it is good. But they need to improve overall performance.
What problems is the product solving and how is that benefiting you?
Easy to track and maintain call logs as well as additional information. We also solve the poor quality of call service using Webex Contact Center. And the best part is that it allows me to easily clock in, take breaks, and check out during all the necessary time of the day that I need.
This software is easy to learn and navigate
What do you like best about the product?
This software is easy to learn and navigate, and the ability to customize many features means it's a pretty solid system. Additionally, I have been able to more fully support my client and his associates by integrating into daily operations through Webex Contact Center.
What do you dislike about the product?
Occasionally, the user will need to log out and log back in to resolve this. It's not a big deal, but it can be annoying. Also, it takes a long time to get used to the system.
What problems is the product solving and how is that benefiting you?
Webex Contact Center really helps make it easier to see what is happening and what needs to happen. The amount of information we obtain about the activity of each person in our group is exceptional.
I can help my clients solve all their problems and address all their needs
What do you like best about the product?
It's very easy to use and support responds quickly. And I like how easy the system is for those just starting a new career after Covid-19. It also provides me with many pre-designed reports. And what I like the most is how quickly it works and responds.
What do you dislike about the product?
I believe all tools and features are effective in transforming our support platform into self-service support. Since it has proven that all the tools and features provided by Webex Contact Center are useful and manufactured with the highest quality.
What problems is the product solving and how is that benefiting you?
Webex Contact Center provides me with quick and easy operational navigation with the modern design dashboard, The intelligent self-service platform allows the customer to self-diagnose the problem and resolve it quickly.
It is simplistic and very easy to navigate
What do you like best about the product?
I find it to be very easy to use and configure, the quality is always very high. I have not seen another application that can provide the same service with the same ease of use. How easy it is to access, how efficient. The max agent is one of the featues I appreciate.
What do you dislike about the product?
There are many features available, which aliminates any of the negative aspects you may encounter. It's just that sometimes when the Internet is slow, calls get blocked.
What problems is the product solving and how is that benefiting you?
Easy start-up allows you to make any sudden call. and the interface seems very easy to use. In addition, the call analysis, reports and screen recording are incredible. And the best part is that I make it easy for users to navigate the dashboard and provide them with an AI-centric customer service center.
I like the knowledge he provides and his reliability
What do you like best about the product?
I found the layout of the dashboard to be easy to read and easy to access for our remote agent, and one of the most useful features I found in Webex Contact Center is being able to report call disconnection issues in real time.
What do you dislike about the product?
Sometimes the service is delayed or frozen and does not update in real time, it updates avery 5 seconds. And when the tools get stuck, I have to log out and log in several times a day, but it's not that annoying, I would like this to be resolved.
What problems is the product solving and how is that benefiting you?
Business performance has increased after adopting Webex Contact Center. It is reliable and easy to access for our employees without any problems. Additionally, what benefits us from the system is that we can search for a department number with the same program without searching for a folder.
We have solved many of our data visibility issues
What do you like best about the product?
Ease of access and simple enough for everyone to understand, even older people. In my work, it helps me a lot to contact my clients and achieve my goals. I have all the capabilities I need to make a consistent professional call with my clients.
What do you dislike about the product?
I believe there is nothing about this product that I can say needs improvement. But I don't particularly like the sound turning off randomly; Even after fixing the problem, sometimes I still have problems.
What problems is the product solving and how is that benefiting you?
The sound quality is always good and the troubleshooting tips seem to work, the whole system generally works much better than it normally does when I use another tool. The audio is usually very good and doesn't even require you to use headphones or microphone to take calls.
I love the training and interaction options
What do you like best about the product?
Webex Contact Center offers the advantage of easy scalability, reduced IT infrastructure costs. It is also extremely scalable and customizable. Webex Contact Center has made it possible to move our advisors to a remote environment.
What do you dislike about the product?
I find that getting help for small problems can be difficult. And my headphones don't work properly with this software. Also I wish their support would provide more details on how to troubleshoot and fix something.
What problems is the product solving and how is that benefiting you?
I find accessing the system from the mobile phone to be an added benefit, AND I see new support products being released frequently to enhance the base system. And it provides a lot of functionality to help solve day-to-day needs.
Great flexibility, easy to configure and use
What do you like best about the product?
I like the ability to unify data and get analytics. It is a powerful contact center solution. I like its simplicity and flexibility. This app offers a central platform for all media. It is one of the best applications that we can use.
What do you dislike about the product?
The reports generated can be a bit confusing. It tends to fail quite easily on many occasions. Sometimes the call quality decreases.
What problems is the product solving and how is that benefiting you?
It has helped us establish a new way of creating the customer journey. It is one of the simplified implementation tools. It has a quick group creation feature. The tool has helped us improve our customers' experience.
Effective and easy to use contact centre solution
What do you like best about the product?
- UI is user friendly and easy to use
- Good security with conversations gettitng encrypted
- SSO can be used
- Good features to connect to custotmers with chat and email
- Good security with conversations gettitng encrypted
- SSO can be used
- Good features to connect to custotmers with chat and email
What do you dislike about the product?
- Learning curve as it takes time to get used to and customise
- Reporting feature can improve
- Some issues with international calls
- Reporting feature can improve
- Some issues with international calls
What problems is the product solving and how is that benefiting you?
- Connect with customers with variaty of tools such as chat, messaging and call
A one-stop shop for customer service and interaction
What do you like best about the product?
Our response speed is improved with Webex significantly. We implemented Webex Contact Center with a focus on security to strengthen our customer service infrastructure. Our platform is used by all of our important customer service departments and meets all of our security and compliance requirements.
What do you dislike about the product?
Integration Issues To ensure a smooth launch, we had to dedicate additional time and resources to resolve the challenges of integrating the platform with some of our current systems. It would be great if the platform had more outbound functionality, especially for proactive customer engagement, because it handles inbound interactions very well.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has substantially improved the security of our customer service in several aspects, which is a clear indication of our return on investment. Its robust security features make it an ideal choice for industries that have strict compliance requirements.
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