Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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Easy to generate reports
What do you like best about the product?
With this tool sales were very accommodating. Real-time information on call data and analysis. I also like how you can manage and review calls using the dashboard. In addition to the ease of listening to call recordings.
What do you dislike about the product?
I don't like that certain services require tangible upfront costs. Sometimes calls are dropped and other times they are not recorded. And lastly, some of the configuration/backend settings can be complicated.
What problems is the product solving and how is that benefiting you?
It has created a better culture in our call center and our call center agents have easy access to their KPIs. Additionally, it has been incredibly stable for us and we have had minimal downtime.
Easy access log in to start calling
What do you like best about the product?
Reliable system that provides all the necessary data. It is easy to interect with different skill levels, both for incoming and outgoing dialing. The advantage is that it is easy to move from one contact to another. I like everything to be in one place.
What do you dislike about the product?
Webex Contact Center doesn't have many problems, it really depends on the stability of the Internet connection. But I don't like that sometimes you can experience one or two errors when logging in, but other than that it works very well.
What problems is the product solving and how is that benefiting you?
It is very easy to navigate and I feel that the request is approved in a timely manner. It also helps me Solve clients' everyday Internet, television and telephone problems. I also consider that the Webex Contact Center system it is very robust and can be designed for its entire contact flow structure.
The ability to create dashboards, edit them, and most of all, the system is easy to use!
What do you like best about the product?
The ability to arrange my calls appropriately. I also like the fact that Webex Contact Center is easy to use and to the point. And it allows me to speak and help my clients efficiently. What I like most is how easy it is to use, plus it's great to follow up and call back a customer in an easy way.
What do you dislike about the product?
It may take 2 attempts to log in and the double hang up button is a bit annoying. It also has some problems logging out when my computer is locked when I'm away from my desk.
What problems is the product solving and how is that benefiting you?
Very useful to allow the entire team to see statistics in real time. And it has a smooth operating system. It also easily provides information that makes our call center thrive. The setup is really consistent and easy to use. This is a great tool for managing campaigns and outbound data.
The simple and easy-to-use user interface makes navigation easy
What do you like best about the product?
I love that it provides customization feature to tailor the platform to your specific business needs. It is also very easy and simple, you can read graphs about your statistics. And transferring to a specific person is a nice feature.
What do you dislike about the product?
I believe that there are some areas where functionality is limited. Other than this, there's nothing in particular I don't like, but I wish there was more information about the call itself and other options.
What problems is the product solving and how is that benefiting you?
With Webex Contact Center I can suspend a meeting or wait for breaks when I know if there is someone to conver my absence, and I can also check the history tab to see and verify the numbers I called. Plus, the easy-to-read tabs on the page are quick to find and easier to access.
This is a very easy system to learn
What do you like best about the product?
I like being able to call someone directly from my computer, instead of my cell phone. That's an attractive quality. It's easier to call people within my organization, so internal communication is better. And it has a good user interface when working, easy to use also when working.
What do you dislike about the product?
A proper fulfillment tracking function is necessary, and I find that if could communicate with our other system, order entry would be much more efficient.
What problems is the product solving and how is that benefiting you?
The ability to communicate with the client and have all their information available is extremely useful! And it's easy to makes calls to certain groups of the team in a free-for-all style. They best thing about this is the quick answers and easy hotkeys to find the quick answers saved in the database.
I like the calls to come directly
What do you like best about the product?
I love how convenient it is to use and it doesn't take long to get used to. You also only have to be connected to the Internet to use it, no other systems are needed. And we can track the number of calls and provide provisions to know what they are for.
What do you dislike about the product?
It is always necessary to clear the browser cahce if it is not working properly. And I find the icons at the bottom to be a little small. In general it is good. But they need to improve overall performance.
What problems is the product solving and how is that benefiting you?
Easy to track and maintain call logs as well as additional information. We also solve the poor quality of call service using Webex Contact Center. And the best part is that it allows me to easily clock in, take breaks, and check out during all the necessary time of the day that I need.
This software is easy to learn and navigate
What do you like best about the product?
This software is easy to learn and navigate, and the ability to customize many features means it's a pretty solid system. Additionally, I have been able to more fully support my client and his associates by integrating into daily operations through Webex Contact Center.
What do you dislike about the product?
Occasionally, the user will need to log out and log back in to resolve this. It's not a big deal, but it can be annoying. Also, it takes a long time to get used to the system.
What problems is the product solving and how is that benefiting you?
Webex Contact Center really helps make it easier to see what is happening and what needs to happen. The amount of information we obtain about the activity of each person in our group is exceptional.
I can help my clients solve all their problems and address all their needs
What do you like best about the product?
It's very easy to use and support responds quickly. And I like how easy the system is for those just starting a new career after Covid-19. It also provides me with many pre-designed reports. And what I like the most is how quickly it works and responds.
What do you dislike about the product?
I believe all tools and features are effective in transforming our support platform into self-service support. Since it has proven that all the tools and features provided by Webex Contact Center are useful and manufactured with the highest quality.
What problems is the product solving and how is that benefiting you?
Webex Contact Center provides me with quick and easy operational navigation with the modern design dashboard, The intelligent self-service platform allows the customer to self-diagnose the problem and resolve it quickly.
It is simplistic and very easy to navigate
What do you like best about the product?
I find it to be very easy to use and configure, the quality is always very high. I have not seen another application that can provide the same service with the same ease of use. How easy it is to access, how efficient. The max agent is one of the featues I appreciate.
What do you dislike about the product?
There are many features available, which aliminates any of the negative aspects you may encounter. It's just that sometimes when the Internet is slow, calls get blocked.
What problems is the product solving and how is that benefiting you?
Easy start-up allows you to make any sudden call. and the interface seems very easy to use. In addition, the call analysis, reports and screen recording are incredible. And the best part is that I make it easy for users to navigate the dashboard and provide them with an AI-centric customer service center.
I like the knowledge he provides and his reliability
What do you like best about the product?
I found the layout of the dashboard to be easy to read and easy to access for our remote agent, and one of the most useful features I found in Webex Contact Center is being able to report call disconnection issues in real time.
What do you dislike about the product?
Sometimes the service is delayed or frozen and does not update in real time, it updates avery 5 seconds. And when the tools get stuck, I have to log out and log in several times a day, but it's not that annoying, I would like this to be resolved.
What problems is the product solving and how is that benefiting you?
Business performance has increased after adopting Webex Contact Center. It is reliable and easy to access for our employees without any problems. Additionally, what benefits us from the system is that we can search for a department number with the same program without searching for a folder.
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