Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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External reviews are not included in the AWS star rating for the product.
My review for Webex contact centre
What do you like best about the product?
Language flexibility.
Ease of implementation.
Automated call distribution.
Quick and easy performance evaluation.
Proactive customer support services.
Text to speech conversation.
The product is easy to deploy.
Session recording and call routing feature.
Ease of implementation.
Automated call distribution.
Quick and easy performance evaluation.
Proactive customer support services.
Text to speech conversation.
The product is easy to deploy.
Session recording and call routing feature.
What do you dislike about the product?
No frustrations I have had a good experience with the product.
What problems is the product solving and how is that benefiting you?
The software has eased performance evaluation and reporting.
An Assessment of Webex Contact Center
What do you like best about the product?
Webex Contact Center is incredibly easy to use as the agent is accessible through the web and can be opened on a laptop, phone, or tablet without installing software. I enjoy the fact that i can monitor phone call statistics, for example talk time and dials.
What do you dislike about the product?
As a regular user, i am happy with what the application offers although i have experienced connectivity issues.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has enabled us to easily communicate with our own customers much more successfully and offer better services.
Multi-Channel Support for Seamless Interactions
What do you like best about the product?
Webex Contact Center's multi-channel support is a game-changer for our customer interactions. The platform seamlessly integrates various communication channels, allowing our customers to reach out through their preferred medium, whether it's voice, chat, email, or social media. This flexibility not only enhances the customer experience but also ensures that our support team can efficiently manage interactions across diverse channels.
What do you dislike about the product?
The multi-channel support is effective, having more advanced automation options for channel-specific workflows would be beneficial. This would allow us to tailor the automation processes to the unique characteristics of each communication channel.
What problems is the product solving and how is that benefiting you?
Webex Contact Center addresses the challenge of managing customer interactions across various channels in a cohesive manner. The multi-channel support ensures that our support team can provide consistent and high-quality service regardless of the communication medium. This has improved our overall customer satisfaction and loyalty.
The Committed Platform for Contact Calls
What do you like best about the product?
Reliability is a resourceful factor that this software has made, and it brings the right procedure for calls through the establishement of different features. Besides, there are guides in the form of templates the developer creates, and they all result to a smart and easy way of use. Further, the openness of this software makes every process effective, where sharing and integration is made rationally.
What do you dislike about the product?
There are multiple guidelines from the software, which brings it to the class of simplicity and efficiency, without no complaint.
What problems is the product solving and how is that benefiting you?
The establishment of the right call structures from the software is something that exceeds all the companies demands. More so, the presence of an instant call response, which brings creativity and consistency is another objective feature for this software. There is timeliness in case a single challenge is raised, brining satisfaction for all players.
This Platform is the Game Changer in Communications
What do you like best about the product?
The establishment of a smooth calling option, that warrants better division and timing from the customer help is one of the basic factors. More so, the distinction of new integrating features, where they all create a consistent form of customer support is also a fundamental part of the software.
What do you dislike about the product?
There are multiple preferences from this software, and they all focus on making rational communications and increasing the level of satisfaction for companies. Besides, the development of new ticketing options makes the aspect of using the software simple.
What problems is the product solving and how is that benefiting you?
The direction that all calls make from this software are constant, very screened, and no possibilities of making losses. Besides, the development of new session boarders, which allows the screening process to be effective is something that authenticate the conversations that users make with all players.
Seamless Integration with CRM Systems
What do you like best about the product?
The seamless integration of Webex Contact Center with CRM systems is a standout feature. The platform's ability to sync customer data, interactions, and support history directly with our CRM system streamlines our workflow. This integration ensures that agents have access to comprehensive customer information, allowing for more personalized and efficient interactions.
What do you dislike about the product?
The CRM integration is effective, having more flexibility in data mapping and synchronization would be beneficial. This would allow us to tailor the integration to our specific CRM configuration and optimize the flow of information between systems.
What problems is the product solving and how is that benefiting you?
Webex Contact Center addresses the challenge of disconnected customer data in the support process. The seamless CRM integration ensures that our agents have a complete view of each customer's history, leading to more informed and personalized interactions. This has improved our customer relationship management and overall service quality.
Great hosted solution for a call center
What do you like best about the product?
drag and drop availability for creating call centers
What do you dislike about the product?
administration needs some improvement and integration
What problems is the product solving and how is that benefiting you?
hosted solution. lots of call center features with reporting
Really good tool and less expensive for automated routing of calls
What do you like best about the product?
It captures the call center details in simplistic way. The dashboard gives the live status of agents. Easy to develop routing solution.
What do you dislike about the product?
Should accurately show how many calls are made for the day.
What problems is the product solving and how is that benefiting you?
Perfect call management with almost zero errors. It shows our team leads if we are on a lunch break or unavailable.
the perfect solution to optimize your communications
What do you like best about the product?
What I love most about Webex Contact Center is its intuitive and easy-to-use interface. It doesn't matter if you are a beginner or a technology expert, this program guides you step by step so that you can get the most out of each of its features. Another feature that fascinates me about this program is its ability to integrate with other systems in the organization. This was necessary for ourselves, because we have been able to centralize all the information and manage it efficiently. This allowed us to save time and avoid redundant errors.
What do you dislike about the product?
Regarding what bothers me, I can mention that I have had certain occasional technical problems. However, I must highlight the immediate response and solution from the supplier. They were continually accessible to help us solve any problems, which gave us a lot of peace.
What problems is the product solving and how is that benefiting you?
Without a doubt, Webex contact center was a necessary instrument to solve problems in our organization. Because of this program, we have significantly improved our efficiency in communications with our own consumers and have been able to provide better service. I can't imagine what our company could be like without him.
Works perfectly for our 24/7 customer support
What do you like best about the product?
I most appreciate the ability to sequentially forward incoming calls, with calls immediately documented and cases automatically fill with the right information.
What do you dislike about the product?
Creating custom reports beyond the stock templates is not that intuitive.
What problems is the product solving and how is that benefiting you?
With increase in volumes with our clients we needed to be remote and active on the phones for support and Webex Contact Center helped with that.
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