Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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External reviews are not included in the AWS star rating for the product.
Always there when you need it
What do you like best about the product?
The Support provided by Cisco Webex has been fantastic for the last two companies I have worked for. Any time there was a system issue, they have been able to work with us remotely to provide immediate solutions and fixes.
What do you dislike about the product?
As a direct user, there was nothing that I could complain about the services they provided us. If I had to pick something is that some of the fixes/solutions provided were things that we were not able to do ourselves if the problem arose again so we had to then call the support back.
What problems is the product solving and how is that benefiting you?
We are solving any technical bugs, connection errors and set up issues.
Benefits have allowed our IT team to focus on other problems and projects.
Benefits have allowed our IT team to focus on other problems and projects.
Recommendations to others considering the product:
It would be great if there was a way for the support to log directly into our systems when larger issues arise but we haven't had to go through that other than one instance.
Cisco Unified, communications with higher quality
What do you like best about the product?
It is a telephone communication application designed to provide the performance and efficiency needed by telecommunications companies. Innovative design and cost efficiency increase productivity
What do you dislike about the product?
The configuration manuals are not updated along with the new versions of the application
What problems is the product solving and how is that benefiting you?
Thanks to Cisco Unified the efforts of the company's Contact Center have been promoted, facilitating communication between employees and their customers, creating a positive experience
Web x review
What do you like best about the product?
Most beautiful things is that it is a package for multiparty conferencing, sharing screen
What do you dislike about the product?
It doesn't work properly with 2g 3g speed, voice is distorted
What problems is the product solving and how is that benefiting you?
Time to time online support for any query
Recommendations to others considering the product:
Highly recommended for enterprise owners and small business
Easy to use - Extremely fast, Works with Mobile Devices - Allow remote acess for IT suppor
What do you like best about the product?
Fast support for employees or customers, Allows Chat and live videoconference,
Allows you to record sessions: Meetings, Chat and Support.
No need to install anything, just a browser plugin.
Works Fine with mobile devices
Allows you to record sessions: Meetings, Chat and Support.
No need to install anything, just a browser plugin.
Works Fine with mobile devices
What do you dislike about the product?
After sharing screen for a long time or when taking over other users' screen, there are some lags If you are using headset then the audio quality is perfect; but if you are using only computer to connect, the sound stay low.
What problems is the product solving and how is that benefiting you?
It facilitated the technical support of the IT team and mainly facilitated the scheduling of the meetings between the employees and Customers
Recommendations to others considering the product:
Great quality product, very fast, safe and easy to use
Cisco customer care
What do you like best about the product?
I like the product ease of use and interface
What do you dislike about the product?
I wish the product has integration with similar product
What problems is the product solving and how is that benefiting you?
Healthcare
Cisco service
What do you like best about the product?
Their immediate call back and care to detail. They support our company well and always ensure a timely resolution to any issues.
What do you dislike about the product?
there is nothing to mention for dislikes
What problems is the product solving and how is that benefiting you?
skype/headset issues
Easy to use, user friendly
What do you like best about the product?
I like that it is very simple and user friendly, keeps people from feeling like it is all too "techy" for them to use
What do you dislike about the product?
I wish it was adaptable to other interfaces like medical customer care, retail, etc
What problems is the product solving and how is that benefiting you?
Customer service
Prompt service and good ad ons
What do you like best about the product?
We use a lot of Cisco products and primarily Webex is something that we do on a regular basis. There have been days where we had issues connecting with VoIP. The customer care is friendly and helped us resolve the issue.
What do you dislike about the product?
It takes some steps to connect to the appropriate representative.
What problems is the product solving and how is that benefiting you?
We use phones, Webex and other networking products from Cisco. We have to connect to the customer care for issues.
Easy to Use!
What do you like best about the product?
I love being able to access all my contacts easily & place calls directly.
What do you dislike about the product?
I have only ever had one issue with this program & it was that it kept kicking me out. I had to remove the program & reinstall.
What problems is the product solving and how is that benefiting you?
It makes organizing important phone number & frequent contacts quick & effortless.
Cisco Customer Care is pretty good but can be better.
What do you like best about the product?
Most issues can be resolved in a reasonable amount of time. A few things do require for them to escalate internally but then once we get the advanced team working on it, the issue is resolved.
What do you dislike about the product?
Sometimes it takes a while for the initial rep to wrap their head around our particular issues. Since we run an enterprise environment, they may need a day or two to review logs and consult internally.
What problems is the product solving and how is that benefiting you?
Maintaining service levels for our customers and minimizing down time due to hardware/software failures or misconfigurations.
Recommendations to others considering the product:
Make sure that your Cisco SE (Sales Engineer) has a good grasp of your environment and is familiar with the direction your company is looking to head.
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