Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Webex Contact Center has helped us in keeping our conversations with parents organized
What do you like best about the product?
The most beneficial feature of Webex Contact Center is the ability to transfer calls from customers (parents in our case) to higher ups or agents. All of the major customer communication routes i.e. calls, chats and email are accessible from a single platform. Another feature that I liked is the movable and customizable widgets that we can use to respond to parents. We can easily send them a location or embed a website into a widget to provide information directly from the website. Lastly, the shortcut keys for taking actions like switching states or switching between emails and calls is very helpful and has saved us a lot of time. The implementation and integration of Webex Contact Center with the already existing systems in our educational institution was very simple. Webex Contact Center is used by our customer support agents several times a day and the customer support team of Webex Contact Center was online 24x7 for solving issues we faced. Overall, my experience with Webex Contact Center since the implementation was amazing and it played a major role for us in getting leads and admissions from prospective parents.
What do you dislike about the product?
Webex Contact Center is a bit pricey but the ROI it provides (i.e. new admissions) makes it worthwhile.
What problems is the product solving and how is that benefiting you?
We started using Webex Contact Center back in 2020 when all the educational institutions were closed due to the pandemic. We were looking for an effective, easy to use software that can help us manage all current and prospective parent interactions be it in chat or call professionally which would lead to more admissions in our educational institution. Webex Contact Center helped us in managing all parent communications from a single software saving us a lot of time and effort of switching tabs and devices. Its simple and intuitive user interface also allowed our support team to work from home without the need of a technology professional. Webex Contact Center got us many leads and admissions which benefitted us financially. Overall, Webex Contact Center gave us a very good ROI by helping us in providing professional support to the parents answering their queries and hence increasing admissions and revenue.
My review for Webex contact centre
What do you like best about the product?
Language flexibility.
Ease of implementation.
Automated call distribution.
Quick and easy performance evaluation.
Proactive customer support services.
Text to speech conversation.
The product is easy to deploy.
Session recording and call routing feature.
Ease of implementation.
Automated call distribution.
Quick and easy performance evaluation.
Proactive customer support services.
Text to speech conversation.
The product is easy to deploy.
Session recording and call routing feature.
What do you dislike about the product?
No frustrations I have had a good experience with the product.
What problems is the product solving and how is that benefiting you?
The software has eased performance evaluation and reporting.
An Assessment of Webex Contact Center
What do you like best about the product?
Webex Contact Center is incredibly easy to use as the agent is accessible through the web and can be opened on a laptop, phone, or tablet without installing software. I enjoy the fact that i can monitor phone call statistics, for example talk time and dials.
What do you dislike about the product?
As a regular user, i am happy with what the application offers although i have experienced connectivity issues.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has enabled us to easily communicate with our own customers much more successfully and offer better services.
Multi-Channel Support for Seamless Interactions
What do you like best about the product?
Webex Contact Center's multi-channel support is a game-changer for our customer interactions. The platform seamlessly integrates various communication channels, allowing our customers to reach out through their preferred medium, whether it's voice, chat, email, or social media. This flexibility not only enhances the customer experience but also ensures that our support team can efficiently manage interactions across diverse channels.
What do you dislike about the product?
The multi-channel support is effective, having more advanced automation options for channel-specific workflows would be beneficial. This would allow us to tailor the automation processes to the unique characteristics of each communication channel.
What problems is the product solving and how is that benefiting you?
Webex Contact Center addresses the challenge of managing customer interactions across various channels in a cohesive manner. The multi-channel support ensures that our support team can provide consistent and high-quality service regardless of the communication medium. This has improved our overall customer satisfaction and loyalty.
Stellar phone system
What do you like best about the product?
The option to call in, call via phone are really good. The product is backed by unparalled support. Easy to see how many calls in queue.
What do you dislike about the product?
So far so good nothing has turned me off to using the contact center yet.
What problems is the product solving and how is that benefiting you?
Dispatching and problem solving. Working from any location. Contact center routing and employee tracking.
The Committed Platform for Contact Calls
What do you like best about the product?
Reliability is a resourceful factor that this software has made, and it brings the right procedure for calls through the establishement of different features. Besides, there are guides in the form of templates the developer creates, and they all result to a smart and easy way of use. Further, the openness of this software makes every process effective, where sharing and integration is made rationally.
What do you dislike about the product?
There are multiple guidelines from the software, which brings it to the class of simplicity and efficiency, without no complaint.
What problems is the product solving and how is that benefiting you?
The establishment of the right call structures from the software is something that exceeds all the companies demands. More so, the presence of an instant call response, which brings creativity and consistency is another objective feature for this software. There is timeliness in case a single challenge is raised, brining satisfaction for all players.
This Platform is the Game Changer in Communications
What do you like best about the product?
The establishment of a smooth calling option, that warrants better division and timing from the customer help is one of the basic factors. More so, the distinction of new integrating features, where they all create a consistent form of customer support is also a fundamental part of the software.
What do you dislike about the product?
There are multiple preferences from this software, and they all focus on making rational communications and increasing the level of satisfaction for companies. Besides, the development of new ticketing options makes the aspect of using the software simple.
What problems is the product solving and how is that benefiting you?
The direction that all calls make from this software are constant, very screened, and no possibilities of making losses. Besides, the development of new session boarders, which allows the screening process to be effective is something that authenticate the conversations that users make with all players.
Seamless Integration with CRM Systems
What do you like best about the product?
The seamless integration of Webex Contact Center with CRM systems is a standout feature. The platform's ability to sync customer data, interactions, and support history directly with our CRM system streamlines our workflow. This integration ensures that agents have access to comprehensive customer information, allowing for more personalized and efficient interactions.
What do you dislike about the product?
The CRM integration is effective, having more flexibility in data mapping and synchronization would be beneficial. This would allow us to tailor the integration to our specific CRM configuration and optimize the flow of information between systems.
What problems is the product solving and how is that benefiting you?
Webex Contact Center addresses the challenge of disconnected customer data in the support process. The seamless CRM integration ensures that our agents have a complete view of each customer's history, leading to more informed and personalized interactions. This has improved our customer relationship management and overall service quality.
Great hosted solution for a call center
What do you like best about the product?
drag and drop availability for creating call centers
What do you dislike about the product?
administration needs some improvement and integration
What problems is the product solving and how is that benefiting you?
hosted solution. lots of call center features with reporting
Really good tool and less expensive for automated routing of calls
What do you like best about the product?
It captures the call center details in simplistic way. The dashboard gives the live status of agents. Easy to develop routing solution.
What do you dislike about the product?
Should accurately show how many calls are made for the day.
What problems is the product solving and how is that benefiting you?
Perfect call management with almost zero errors. It shows our team leads if we are on a lunch break or unavailable.
showing 71 - 80