Webex Contact Center
Cisco Systems, Inc.External reviews
173 reviews
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Simple but effective
What do you like best about the product?
User interface is easy to use and understand.
What do you dislike about the product?
Icons are old school... Aesthetics could use an update.
What problems is the product solving and how is that benefiting you?
Reliable system for taking cue calls
Cisco easy to use phone systems
What do you like best about the product?
I like how you have the option to record your greetings before taking calls. It really saves employees, like me, time to breathe a little when experiencing a heavy call volume.
What do you dislike about the product?
I have noticed the glitches when trying to use the transfer option. I've noticed when trying to transfer between departments, it is unsuccessful and it hurts productivity
What problems is the product solving and how is that benefiting you?
Ease and reliability for call centers with high call volumes.
Cicso
What do you like best about the product?
Superb company that provides a solution to intelligent call routing and interface between back office and front office.
What do you dislike about the product?
Sometimes it is hard to connect with a representative when you have an issue with software.
What problems is the product solving and how is that benefiting you?
We were experiencing a slow interface within our company pertaining to multi line calls. WIth Cisco we have had virtually no issues.
Financial Analyst
What do you like best about the product?
The use of use for someone that had no experience with this system before.
What do you dislike about the product?
Nothing has turned me off to using the contact center yet. I have only used it twice and so far so good.
What problems is the product solving and how is that benefiting you?
Was having a problem with my cisco citrix not connecting. Called the contact center and within 30 minutes the problem was figured out.
Cisco Unified Contact Center keeps business going
What do you like best about the product?
The ease of use if perfect. When working in a fast paced, telephonic environment, this product and the readily-available support team helps keep business rolling.
What do you dislike about the product?
Once in a while, a dropped call can occur but the support staff is always ready to fix it.
What problems is the product solving and how is that benefiting you?
We reach out to members regarding their health insurance benefits and connect them to health coaches and/or nurses telephonically.
Recommendations to others considering the product:
Cisco is a great product! A Cisco representative even attended one of our team meetings in person to answer any questions!
It is a much better phone system compared to ones I’ve used in the past
What do you like best about the product?
That it is computer based and as long as you take your computer with you you can move without having IT involved
What do you dislike about the product?
I really don’t have any complaints about this phone system
What problems is the product solving and how is that benefiting you?
I find that this is a very easy user friendly phone system
Consistant
What do you like best about the product?
Since I started working with my company, I have found very minimum problems with the network. I think we only had to contact tech support twice this year and that was when we having bad weather.
What do you dislike about the product?
I love everything about this network. I am always able to get on my system and have no problems
What problems is the product solving and how is that benefiting you?
The Cisco at my company hardly ever has something wrong with it. I think for this year we only had use tech support twice and both were due to bad weather
Recommendations to others considering the product:
Great product. Very user friendly
Easy to use
What do you like best about the product?
Absolutely love that I can get my voicemails in my work email!
What do you dislike about the product?
Would like more detailed options in messaging center.
What problems is the product solving and how is that benefiting you?
Much faster way to communicate then our old system. We are able to get things done much quicker and more efficiently.
Recommendations to others considering the product:
n/a
Efficient and Intuitive
What do you like best about the product?
My favorite thing about Cisco is that the software and phone systems are very user friendly.
What do you dislike about the product?
I honestly don't have anything that I dislike.
What problems is the product solving and how is that benefiting you?
I primarily use the phone system - the hardware Cisco IP Phone 7945 - and the software that connects my phone to the internet so that I can actually receive phone calls via my work email address. This is a huge benefit to me, because I almost always have access to my email but not my office phone.
Ease of use
What do you like best about the product?
The clean user interface and ease of setup
What do you dislike about the product?
So far, it has proven to be a little buggy and prone to lag. I feel like this might be an issue that will resolve with use and time.
What problems is the product solving and how is that benefiting you?
Contact center routing and employee tracking. Phone management software.
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