Maven AGI Agent Platform
Maven AGIReviews from AWS customer
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High quality AI Agent tool that is easy to use and implient with good support.
What do you like best about the product?
I like the flexibility of Maven in it's amount of surfaces available to use it on. Testing and tweaking the system is pretty straightforward and easy to manage. The integrations with our other systems to supplement it to better support customers is great. The implementation was easy for us and the Maven Customer Success person was very helpful. My service team has seen a slow and steady increase in low hanging fruit service resolutions handled by Maven as opposed to someone on my team. This enables my team to focus on the more technical and complex solutions. We are "stress testing" Maven's ability to manage multifaceted technical issues as well. The prompting and management of it in these areas is proving to be difficult and nuanced. It is working though and I believe this is the nature of using an AI Agent with heavily technical service request.
What do you dislike about the product?
With Maven being new there are a lot of changes happening on the back end like reporting changes, naming conventions shifting. Nothing dramatic but those little things, if not communicated quickly and effectively can cause confusion on our end. Communications have improved over time.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
What problems is the product solving and how is that benefiting you?
Customer service tickets, primarily the low level tier 1 customer service inquiries. It's allowing my team to focus on more technical and inbound phone inquiries.
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