Maven AGI Agent Platform
Maven AGIReviews from AWS customer
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Truly Generative AI
What do you like best about the product?
A fully generative, trainable, reliable AI.
What do you dislike about the product?
still certain limitations that are on their roadmap, but excited to see what they product
What problems is the product solving and how is that benefiting you?
the ability for a co-pilot to read and provide an answer to make a persons day easier and more efficient.
Amazing team and great product!
What do you like best about the product?
Maven's integration process was extremely smooth and straightforward. We've been using it for almost a year, and it's clear that the product is constantly evolving based on customer feedback. The Customer Success team is outstanding — always responsive and helpful — and when needed, we've even been able to get direct support from their developers, which is a big plus.
What do you dislike about the product?
It could be great if they will implement log and screenshot analysis in Copilot. There’s not much to dislike, If anything, some of the early-stage features required fine-tuning, but the team has consistently addressed feedback quickly. Their fast pace of improvement makes it easy to overlook any initial limitations.
What problems is the product solving and how is that benefiting you?
Zendesk Agent, Slack bot and Chat Bot
Outstanding conversational AI
What do you like best about the product?
We brought in Maven AGI to replace an existing, clunky, non-generative chatbot. And we were skeptical during the initial demos because of the number of applications our company produces and the large amount of knowledge documentation we have for supporting them.
But Maven has far exceeded our expectations and has become an invaluable addition to our customer self-help resources. The generative AI is fantastic and feels almost exactly like a conversation with a live agent.
The AI accepts prompting quite well and generally follows all instructions (more complicated scenarios take some extra nuanced prompting and finessing, but we ultimately make it work).
The Maven team is incredibly helpful and available, both during the initial startup phase and now into our day-to-day maintenance and additional development. They readily accept feedback and are very open to new ideas from customers.
So far, our Maven AI agents have ingested over 1,500 source documents / additional knowledge, and they handle all that content with ease. Whether the generative output is spot-on all by itself or requires a little extra training, it all adds up to a great end-user experience.
I highly recommend Maven AGI!
But Maven has far exceeded our expectations and has become an invaluable addition to our customer self-help resources. The generative AI is fantastic and feels almost exactly like a conversation with a live agent.
The AI accepts prompting quite well and generally follows all instructions (more complicated scenarios take some extra nuanced prompting and finessing, but we ultimately make it work).
The Maven team is incredibly helpful and available, both during the initial startup phase and now into our day-to-day maintenance and additional development. They readily accept feedback and are very open to new ideas from customers.
So far, our Maven AI agents have ingested over 1,500 source documents / additional knowledge, and they handle all that content with ease. Whether the generative output is spot-on all by itself or requires a little extra training, it all adds up to a great end-user experience.
I highly recommend Maven AGI!
What do you dislike about the product?
Since Maven is a relatively new company, there's a bit of functionality here and there that they haven't implemented yet. However, every time we bring something to their attention, they either note that it's already on their roadmap or they quickly forward the feedback to their Development team. So this technically isn't a "dislike."
What problems is the product solving and how is that benefiting you?
Maven AGI is helping us increase the value and quality of our self-service resources, resulting in a better customer experience.
Amazing team to work with
What do you like best about the product?
Maven AGI was able to set up our email and chat apps in less than a week. We've trialed a lot of softwares and they were the best to work with.
What do you dislike about the product?
So far everything is awesome and our team loves it!
What problems is the product solving and how is that benefiting you?
Our team can now take on much more email support than before, and with Maven’s help, we’re also building a custom chat directly into the product.
High quality AI Agent tool that is easy to use and implient with good support.
What do you like best about the product?
I like the flexibility of Maven in it's amount of surfaces available to use it on. Testing and tweaking the system is pretty straightforward and easy to manage. The integrations with our other systems to supplement it to better support customers is great. The implementation was easy for us and the Maven Customer Success person was very helpful. My service team has seen a slow and steady increase in low hanging fruit service resolutions handled by Maven as opposed to someone on my team. This enables my team to focus on the more technical and complex solutions. We are "stress testing" Maven's ability to manage multifaceted technical issues as well. The prompting and management of it in these areas is proving to be difficult and nuanced. It is working though and I believe this is the nature of using an AI Agent with heavily technical service request.
What do you dislike about the product?
With Maven being new there are a lot of changes happening on the back end like reporting changes, naming conventions shifting. Nothing dramatic but those little things, if not communicated quickly and effectively can cause confusion on our end. Communications have improved over time.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
What problems is the product solving and how is that benefiting you?
Customer service tickets, primarily the low level tier 1 customer service inquiries. It's allowing my team to focus on more technical and inbound phone inquiries.
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