Typeform
TypeformReviews from AWS customer
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Easy to create and deploy solution for any survey and forms
What do you like best about the product?
I use Typeform for many interactions with our customers every day. Let's start with the builder design. Typeform builder is very easy to use, I was able to start creating complex and big forms and surveys right away, and I never had to search "How to do this thing in the Typeform". Typeform builder is very intuitive - I never needed to give any walkthrough or training to our new employees or other departments for them to start using it. It's packed with features but it's not overwhelming, everything is on the right spot. I like that Typeform has the option to create different workspaces (folders where you can move your typeforms to), so even if you have one company account, you can properly organize space by creating a folder for every department or employee so it's not hard to manage even a huge amount of the forms in our organization. The level of form customizability is awesome, I can create any form or survey that I can possibly think of. The design looks very minimalistic and professional and I can adjust themes and colors for the form to look like our other internal systems.
What do you dislike about the product?
Not much that I can complain about, I love Typeform. But, I would like to have an option to create the endless customer satisfaction form, which will not require to click Confirm and Submit buttons every time you choose an answer. Also, I would like to have more integrations with ticketing platforms since we cannot connect Typeform directly to our ticketing system.
What problems is the product solving and how is that benefiting you?
The biggest task that I achieved with Typeform - it's to create a simple and beautiful form for our customers to create walk-in tickets in our Help Desk. We have many customers coming to our Help Desk office every day, and we wanted to document every issue that they come with by creating a ticket without them logging in our customer portal or sending an email to our support email. Typeform allowed us to have a simple, but beautiful form that connected to our ticketing system with straightforward process for our customer to document their problem. We deployed this Walk-In form to the iPad and now we have a designated walk-in stand in the entryway of our office with this form. I also did many customer surveys with it, used it to automate our inventory and loaner check-out system, and even created a whole exam for our Technicians with automatic result delivery to their email.
Recommendations to others considering the product:
Typeform has hundreds of different integrations with other systems, it's very reliable (we never had an issue with the form being glitchy or offline), form design is beautiful and understandable for customers, the builder is packed with features, customization options, but intuitive and simple to use. And pricing is not bad. If you need to create a form or a survey, or if you looking to automate some of your processes - Typeform is your choice.
Nice UI, best for simpler projects
What do you like best about the product?
The interface is clean and simple for admins and survey-takers.
What do you dislike about the product?
There's not a ton of next-level functionality with logic and segmentation.
What problems is the product solving and how is that benefiting you?
Product feedback and market research. Clean results but could be much better with segmentation capabilities.
Recommendations to others considering the product:
Look at different tools if you need more sementing, logic, and survey question formats (eg, different ranking options).
Ask for anything in a custom, clean and fun way that customers will love
What do you like best about the product?
I've used Typeform in a ton of different customer success capacities - but the possibilities are truly endless. Anything you can think of, you can basically create. And it's SO easy. The templates are great, and you can spin up new forms in a couple of minutes or less. The UX is super intuitive while giving you a lot of options to create exactly what you need - while also making it beautiful. You can use your own brand hex colors or some of the simple and clean themes they provide. I also love that you can save multiple custom themes. So a tiny bit of investment in creating themes you like in the beginning (if you're picky about branding) pays off in the long run.
Branding is so important and Typeform makes it easy to show your customers who you are - you can control the tone, colors, images, flow, etc.
The Logic Jump feature allows you to create a truly custom experience - questions and their sequences are determined by previous answers, allowing you to dive deep and get to the root of what you need to know.
Branding is so important and Typeform makes it easy to show your customers who you are - you can control the tone, colors, images, flow, etc.
The Logic Jump feature allows you to create a truly custom experience - questions and their sequences are determined by previous answers, allowing you to dive deep and get to the root of what you need to know.
What do you dislike about the product?
Very little. I like how you can easily create a Google Sheet for collecting form results, but I wish the reporting was more intuitive in the app. With multiple responses and different types of questions, the UX becomes a bit clunky - so I always default to a Google Sheet.
I would love a way to create a Jira ticket (almost like a campaign), that creates/attaches a ticket for each response in Typeform.
The Logic Jump is a bit tedious to set up because it allows you a lot of customizability. I've spent hours trying to set one up and eventually gave up because I couldn't get it right. But most of the time, it's helpful if you're only doing one or two jumps.
I would love a way to create a Jira ticket (almost like a campaign), that creates/attaches a ticket for each response in Typeform.
The Logic Jump is a bit tedious to set up because it allows you a lot of customizability. I've spent hours trying to set one up and eventually gave up because I couldn't get it right. But most of the time, it's helpful if you're only doing one or two jumps.
What problems is the product solving and how is that benefiting you?
Used this mostly for CS and product. Event/webinar registration, easy event feedback, and NPS - which was incredibly valuable. We held a lot of in-person and online events, and this was an easy, fun way to get folks registered and know of any food preferences, topics of interest, etc.
One of the most valuable use cases was getting pre-launch meeting info from stakeholders. With some info from our sales team, I could send a customized Typeform that asked critical questions in a fun and interactive way. It didn't put a lot of onus on our customers, but it made the onboarding a breeze with the insight we were able to collect ahead of the initial meeting.
We were very lean on development resources but had a lot of features where customers could add their own personal tracking. Typeform allowed us to ship these features, without having to build an entire UX for each and every feature.
One of the most valuable use cases was getting pre-launch meeting info from stakeholders. With some info from our sales team, I could send a customized Typeform that asked critical questions in a fun and interactive way. It didn't put a lot of onus on our customers, but it made the onboarding a breeze with the insight we were able to collect ahead of the initial meeting.
We were very lean on development resources but had a lot of features where customers could add their own personal tracking. Typeform allowed us to ship these features, without having to build an entire UX for each and every feature.
Recommendations to others considering the product:
If you're thinking about Typeform, absolutely go for it. The value you get is endless and only limited by your creativity. You can ask your customers the right questions in your company's "voice" so you ensure brand consistency.
The price is incredibly reasonable and the ease of use is second to none.
The price is incredibly reasonable and the ease of use is second to none.
Easy to Use Forms and Love VideoAsk App
What do you like best about the product?
VideoAsk app has helped me solicit reviews, nurture customers, and recruit partners for our start up business. It allows us to be authentic, professional and fun while collecting necessary data easily. The Forms are extremely easy to use and customize.
What do you dislike about the product?
For a small business, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
We have been able to create user profiles for our customers as well as outsource providers in the digital marketing space. Addiotionally, we have been able to solicit video reviews in a very easy manner using VideoAsk.
Typeform is the perfect tool!
What do you like best about the product?
You can turn a list of questions into a friendly conversation. And get better data. Typeform is easy to use to build a survey you're customers will love.
What do you dislike about the product?
The price and limitations in the free version.
What problems is the product solving and how is that benefiting you?
Good data and customer interaction.
Recommendations to others considering the product:
Typeform is easy to use to build a survey you're customers will love.
A successful new approach for online surveys
What do you like best about the product?
The user experience when filling a form on Typeform has a unique, very intuitive, clean and smooth design which could be a very important requirement depending on who is targeted the form for. I have not seen any competitor with this approach.
What do you dislike about the product?
Dislike, nothing really. Perhaps I would like to have options to create online alerts with SMS or emails to fire them up after submitting a form and when some certain criteria are met. Could be useful for some health scenarios.
What problems is the product solving and how is that benefiting you?
We needed to track employee’s health symptoms inside our company in order to anticipate COVID-19 contagious. The intuitive user experiencia had a very positive impact on employees adoption. In addition to this, by the time I was writing this review, Typeform offers 3 months free if the survey is non-profit and related with COVID-19, very helpful and says a lot of the people behind TypeForm.
Great tool to help get my job done!
What do you like best about the product?
The ease of using the tool. The design of the survey looks very appealing, elegant, and smart.
What do you dislike about the product?
The design theme color. The palette color is limited.
What problems is the product solving and how is that benefiting you?
For my academic research purposes. Typeform saved me a lot of time creating a survey form with adequate features and themes. The result collected for my survey looks good and quick.
Why I love using Typeform
What do you like best about the product?
Highly intuitive, and very easy to use. Excellent UI...
What do you dislike about the product?
Templates library is limited, can do better with few more designs
What problems is the product solving and how is that benefiting you?
I Use Typeforms for Surveys, Feedback, and Application forms
Aesthetic on point, integrations are the winner
What do you like best about the product?
Typeform is the best-looking survey pot for my fans and for my business. Being a brand designer, it's all about the aesthetic, so I appreciate the no-nonsense platform on the client facing end.
The real kicker though, is the seamless integration with Google sheets. We use a shared doc so my business partner and I can keep track of leads and follow up.
The real kicker though, is the seamless integration with Google sheets. We use a shared doc so my business partner and I can keep track of leads and follow up.
What do you dislike about the product?
Having to pay for the higher options 😂😂😂 there's really nothing the platform is missing that I need!
(That was a joke, they're worth the $$)
(That was a joke, they're worth the $$)
What problems is the product solving and how is that benefiting you?
I'm really picky about organization, and we get quite a few leads that we use typeform for. The Google sheets integration makes it really easy for us to keep everything in the same, and we can quickly get invoices out and close sales.
I really like to use it, it is easy and sooo beautiful, as well as customized to what I need!
What do you like best about the product?
The beautifully transition to questions, and the possibility to customized it to my goals.
What do you dislike about the product?
The few features in the free version :-(
What problems is the product solving and how is that benefiting you?
I make research with Typeform, send it to my Whatsapp groups and share the link in my social network. I'm looking to my audiences behavior and willing to do something or using apps and so on.
Recommendations to others considering the product:
I strongly recommend Typeform to everyone.
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