My usual use case for Scytale is for ISO 27001 compliance.
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Fast, Intuitive Compliance Platform Backed by Exceptional Support
What do you like best about the product?
Scytale was an absolute breeze to work with. Their platform is intuitive and easy to use, and it helped us track all the necessary metrics to get compliant more quickly. The price was well worth it, and the speed at which we were able to become compliant thanks to Nicole Alvaro, along with the overall support we received from the team from day one, was incredible. Overall, everything felt smooth, straightforward, and simple to manage within their well-structured platform.
What do you dislike about the product?
Absolutely nothing. there were only positives
What problems is the product solving and how is that benefiting you?
Scytale helps us maintain strong compliance and security standards. It gives us confidence that our policies are properly structured, thoughtfully maintained, and aligned with protecting our clients. It also reassures our clients that we take security seriously and are committed to keeping their data safe.
Quick, Efficient, and Helpful—Makes Tasks Easier
What do you like best about the product?
Quick, Efficient, Helpful. They make certain tasks easier.
What do you dislike about the product?
There's little to nothing to say about dislikes. It's been wonderful
What problems is the product solving and how is that benefiting you?
Previously I was sending 100's of emails a day. Now I am simply monitoring the emails being sent out.
Structure and Automation That Just Works
What do you like best about the product?
Structure and automation in preparation for an audit. Price vs Quality. Working with Liya to make sure we are ready (and to dive deep into some Scytale specific oddities). Working with Wesley was also a pleasure.
What do you dislike about the product?
customization, configurability of integrations, some integrations are not working reliably
What problems is the product solving and how is that benefiting you?
I use it to prepare for audits and to make sure we don’t miss any important items along the way.
ISO27001 Compliance Made Easy with Seamless Integrations
What do you like best about the product?
I use Scytale for our ISO27001 compliance. It makes the admin more bearable and the integrations to our systems like AWS and Gitlab help a lot. The integrations into our systems and a laid out plan of what needs to be submitted with some examples helps a lot. Everything works as it should and the initial setup was very easy. I am especially likely to recommend Scytale because of Kyle Morris who used to work there and now Oliver Newell who took over.
What do you dislike about the product?
Nothing really
What problems is the product solving and how is that benefiting you?
I use Scytale for ISO27001 compliance; it makes the admin more bearable, and integrations with systems like AWS and GitLab help a lot.
Effortless ISO & SOC Certifications with Scytale
What do you like best about the product?
I like that Scytale is easy to use, making it more accessible for my needs. The clear UI is a standout feature for me, as it simplifies my interaction with the software. I find it super nice to connect to services and gather data automatically, which adds convenience to my workflow. The initial setup was very easy, which is always a plus for new software. Big shout out to Tamanna Nankoomar and later on Kamran Naicker for their amazing help and work! Really made the whole process of going through our first ISO and now SOC 2 certification really enjoyable, manageable, and above all very straight forward!
What do you dislike about the product?
App took some getting used to but after some sessions with the advisor was crystal clear!
What problems is the product solving and how is that benefiting you?
Scytale provides clear ISO and SOC certification guidance, has a clear UI, and allows me to connect to services and gather data automatically.
Great Audit Trail, Controls, and Policies
What do you like best about the product?
Audit tail, controls and policies and Ashna!
What do you dislike about the product?
need to upgrade the vendors assessment and the awareness training
What problems is the product solving and how is that benefiting you?
SOC2 Audit , easier and fast
Sudden access suspension has disrupted compliance work and raises serious trust concerns
What is our primary use case?
What is most valuable?
The inbuilt framework was reasonable on 27001, and the policy support was reasonable. Scytale's customizable policy framework seems acceptable.
What needs improvement?
Scytale unilaterally suspended access because in their opinion, I don't know why they did that. I'm assuming they think that we're competitive, which we're not. They sold us the system and sent a contract to us in full knowledge of what we do as a business. Compliance is a very broad word; we provide compliance into nonprofits, housing associations, markets that these guys do not serve. Somebody inside Scytale likely thought, "Oh my God, these guys must be competitive, so let's just cut them off." I'm assuming that's what happened, but there was no explanation, nothing.
Scytale did not help me streamline my compliance processes. It didn't really identify gaps. There was no gap analysis in there that we could see. I didn't really get that far to use the effectiveness of Scytale's real-time insights in identifying potential compliance issues. All my experiences with Scytale have been negative. We haven't used the automated evidence collection of Scytale. Scytale has not helped me allocate resources more efficiently for compliance; it's been the opposite experience. We have put six months of effort into looking at the controls on 27001, talking about auditors, getting audit-ready, and so forth. But we've invested significant time, which has now been a complete waste of time.
Scytale is not only unreliable, considering they can suspend access without any notice or formal reason, but this lack of stability results in serious concerns about their dependability as a partner. If they can do that without explanation, my fear is that even if they switch it on again, who's to know in three months' time that the same thing couldn't happen again?
For how long have I used the solution?
I have been working with Scytale for about six months.
What do I think about the stability of the solution?
Scytale is not reliable at all; not stable. You would be unwise to put a mission-critical function like ISO 27001 on Scytale. From one to ten, I would rate the stability and reliability of Scytale as a one.
How are customer service and support?
We have communicated with the technical support and customer service of Scytale. My experience with them is that the response time is very slow from Scytale. You get a ticket, and maybe a couple of days later, people might get back to you. When we asked Scytale for an explanation as to why they did what they did, there was no response—either direct LinkedIn messages out to their CEO and senior management team or in-app messages to their customer support service—just no response. I thought they'd gone out of business; that was my assumption when we couldn't access the system. Based on my experience with the technical support, I would definitely rate them a one.
Which solution did I use previously and why did I switch?
We did not use a different solution for these use cases before Scytale.
How was the initial setup?
Initially, I participated in the setup and deployment of Scytale, but then it was passed on to a staff member.
The processes I participated in during the setup of Scytale were straightforward; it was acceptable and fine.
Which other solutions did I evaluate?
We did evaluate other options and vendors before choosing Scytale; we looked at Vanta and Drata. We decided to go with Scytale over Drata or Vanta because we thought the interface was a bit nicer, and we thought that maybe they were a smaller company that we would get better support from as opposed to Vanta.
What other advice do I have?
We're going to sue Scytale, and we're going to sue Amazon as well because they're technically the people we're paying.
My feedback on Scytale is that it's terrible.
Currently, it's actually useless to us. When we were using it, it was good.
We used elements of integration into our core subsystems.
We were working with it and building it up; we had spent probably about a man-month in that six months, which has now been a wasted effort.
We've had a month of a man-month of effort, and now we have to go back to square one, go to Vanta or go to Drata or one of the other competitors, and that's what we're going to do next.
Scytale unilaterally suspended access because we have a subscription through Amazon marketplace, paying monthly, and we're not direct competitors with Scytale. We provide compliance services into specific vertical markets like credit unions and financial institutions. We don't do security compliance, which is their bread and butter or their primary market.
We went back because we were using Scytale for ISO 27001 certification and had put about six months' work into it. There was no formal reason, no notice, nothing. We just tried to log in one day and couldn't, and then reached out; a junior customer service representative said, "Oh, no, it's with our legal department," and provided no explanation.
I rate this review overall as a one out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Phenomenal Weekly Touchpoints and Dedicated Support from CJ
What do you like best about the product?
The best part of Scytale for us was having the weekly touch points and dedicated consultant (CJ). She was absolutely phenomenal to work with.
What do you dislike about the product?
Some of the integrations did not populate and when we first onboarded there were some bugs with the policies and training synching.
What problems is the product solving and how is that benefiting you?
SOC II compliance.
Effortless Compliance for ISO 27001 with Scytale
What do you like best about the product?
I like that Scytale is continuously evolving into a more useful platform, allowing us to use it throughout the year rather than just for annual surveillance audits. It's great for reviewing and ensuring everything is in order and compliant. I also appreciate their professional services, where our dedicated consultant assists at every step, helping us use the platform optimally to reach our goals. The platform makes it possible for colleagues to collaborate, each within their area of expertise and responsibility but still ensuring a big-pic overview for management.
What do you dislike about the product?
It would be great if they communicate more clearly when they release new features. To let us know and also explain how that's changes the big picture experience.
What problems is the product solving and how is that benefiting you?
We use Scytale for our ISO 27001 certification, prepare for audits, and ensure compliance throughout the year. Its integrations automate compliance evidence gathering, saving time.
Scytale made compliance effortless—huge thanks to Romy Spencer
What do you like best about the product?
The platform is incredibly well-organized and easy to use! Scytale took what is normally a heavy process and simplified it by removing all the unnecessary overhead for us. I also have to give a huge shoutout to Romy Spencer, who was absolutely fantastic. She was always ready to jump in and help whenever needed, simplifying our workload massively. Having that level of dedicated support made all the difference
What do you dislike about the product?
I don't have any real dislikes to report. The software does exactly what it promises to do, the UI is clean, and the customer support is top-notch. My experience has been positive.
What problems is the product solving and how is that benefiting you?
Scytale solves the problem of manual compliance tracking and evidence collection. By organizing everything in one place and removing the typical administrative overhead, it benefited us by saving a ton of time and making a normally stressful process feel completely manageable.
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