What do you like best about the product?

You can get very granular detail on user behaviour, knowing exactly who is using what and how often is exactly the information every business should be leveraging for product improvement!

Installation is so easy, development don't need to do a lot of work to add the script and you are collecting data from day 1.

Our CSM and their support team are excellent resources for helping with complex problems and the UI is always improving and easy for beginners to get started with!

I use it almost every day, it's as valuable as having 3 extra research resources and 3 times as fast!

What do you dislike about the product?

It can be kind of pricey depending on what you use it for - pay attention to the sessions and the volume of projects you intend to have. They are great people and will try to get you good value for your money, explain in detail what you want to get out of it, and they will try to get you the best deal!

What problems is the product solving and how is that benefiting you?

It gives me data and insight into who uses what and when, these are the most important questions to answer in UX.

One of the latest AI features has really hit on exactly what the challenge is for new users which is how to get answers to specific questions using data - this is one of the benefits of Heap which really helps me in my daily work, getting answers to business questions without needing to wait weeks for answers, all the data is at your fingertips, and once you have answered that question, you can keep those charts and dashboards and share them with anyone else in the company!

Very happy and proud of the work we have done in our company using Heap as the catlyst, it's all about getting questions answered and FAST.