Gong
Gong.ioExternal reviews
6,510 reviews
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Amazing tool
What do you like best about the product?
being able to read and follow transcript with video to review conversations saving time and making work easier.
What do you dislike about the product?
Spanish could use some work to be honest
What problems is the product solving and how is that benefiting you?
reviewing concersations to understand what others or i talked in detail
Gong in CS
What do you like best about the product?
-Searching for a call and using filters is easy
-Integration is reliable
-Integration is reliable
What do you dislike about the product?
-I do wish mobile features were more robust
What problems is the product solving and how is that benefiting you?
Allows us to review calls for training and best practices. Also aids in holding customers to previosuy agreed upon terms and conditions
Greatest AI transcript, synopsis and next steps
What do you like best about the product?
It is so easy in my hectic day of 6-10 calls to forget what I spoke with someone about. Gong gives me incredible call synopsis, outline, and my action items. I wish I had this for my entire career. Gamechanger.
What do you dislike about the product?
Probably just our company's poor implementation of it, but I don't use it to it's full potential. I'm not sure about all the other features and tie ins to deal size etc. I monitor that directly in Salesforce.
What problems is the product solving and how is that benefiting you?
So easy to make sure I handle all of my to do's from every meeting. Before I was constantly promising to send things or follow up and forgetting. Gong just lays it all out in a perfect summary and I don't have to listen back to the call at all.
AI-Powered Insights That Transform Sales Calls
What do you like best about the product?
I use Gong for all of our call recordings and it provides incredible insight from our sales calls. The AI features are really powerful, much stronger than Outreach's Kaia product. Gong makes it easy to search for keywords, ask questions, and get valuable summaries of calls, which helps in drafting follow-up emails and planning the best next steps. It's also great for coaching and team development by easily searching for things said during calls. The initial setup was pretty quick and easy.
What do you dislike about the product?
Sometimes the phone calls from Outreach don't carry over into Gong very well. It would also be nice to be able to see some valuable info from each account/deal directly in Salesforce without having to go into Gong.
What problems is the product solving and how is that benefiting you?
I use Gong for call recordings, gaining insights from sales calls. It saves time by searching call content, aids coaching, allows AI inquiries about calls or deals, and helps close more deals.
Gong- Ringing It Home for Sales
What do you like best about the product?
I get the best analytics in the quickest way that makes sense for me as a seller. As a seller who has used many coaching and analytic tools, this is the best one. I like how I can see my talk time, the customers, interruptions, pauses, talk ratios and more importantly keywords. Another favorite aspect is the reminders it can automatically send. Gong is easy to integrate with my sales tools, calendar and implementing in my workflow.
What do you dislike about the product?
Nothing as Gong is a well-rounded tool that really makes me feel empowered as a seller.
What problems is the product solving and how is that benefiting you?
Reminders and close to real-time analytics for my performance as a seller.
Integration within our Sales toolkit
What do you like best about the product?
Seamlessly integrated within our other tools, Salesforce, O365 and Teams.
Love the recorder that automatically joins meetings and we can choose to exclude.
Available transcript and chat capability to ask specific questions about an item within a meeting.
Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you join a company or get new accounts because the load is not on the sales team to update everything into the system. It does it automatically.
Love the recorder that automatically joins meetings and we can choose to exclude.
Available transcript and chat capability to ask specific questions about an item within a meeting.
Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you join a company or get new accounts because the load is not on the sales team to update everything into the system. It does it automatically.
What do you dislike about the product?
Most likely it can be improved but compared to other systems it makes my life as a Sales and management team so much better. Perhaps faster loading of history into SF but cannot complain.
What problems is the product solving and how is that benefiting you?
Time to create a summary of a conversation with prospects/customers.
Lack of history when trying to learn and break into an account.
Lack of history when trying to learn and break into an account.
Precise and functional
What do you like best about the product?
The annalytical part is very precise, it's easy to use and very intuitive
What do you dislike about the product?
That I cannot download the recordings and the expiring date is maxed at 730 days
What problems is the product solving and how is that benefiting you?
To review the speech and how the meeting went, it takes notes and is integrated with AI making allowing to ask questions to it
Ease of use
What do you like best about the product?
ease of use. the best app out there. thank you
What do you dislike about the product?
speech to text are not accurate at times
What problems is the product solving and how is that benefiting you?
easily identify behaviors that need coaching
The Best Out There
What do you like best about the product?
Gong's platform is truly one of the greatest assets in our sales tech stack. Platform works as expected, with little to no issues, ever.
What do you dislike about the product?
Occasional lengthy call recording processing times.
What problems is the product solving and how is that benefiting you?
I primarily use Gong to review important sales demo notes / prospect asks / next steps / etc. Benefitting from an easy to use but still robust interface -- I typically don't spend more than a few minutes in Gong per login session, which is a great thing for efficiency's sake.
Seamless
What do you like best about the product?
No note taking, I can focus on the conversation, gong does the work and then review later and get detailed notes. I can also share the conversation with other participants which is extremely helpful.
What do you dislike about the product?
Transcript misses some details, but now I am being nit picky.
What problems is the product solving and how is that benefiting you?
I think to moniter sales calls, determine what information is most helpful and also bring all sales staff in line so we are sharing common messages and using common terms.
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