Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
Gong is a useful platform to validate call recordings and the legitimacy of certain calls.
What do you dislike about the product?
None that I can think of. So far it's working well in our account.
What problems is the product solving and how is that benefiting you?
To listen to call recordings in case we need to validate calls. It's useful when it comes to checking quality scores.
This software makes my life so much easier
What do you like best about the product?
Rather than listening to a Zoom recording trying to find a certain spot where something was discussed that I need to follow up on, I can very easily search the transcripts for calls in gong to find the spot. I could read the transcript or I could listen to the call too. It is so easy to use! A big part of my job is technical sales support and Gong enables me to save time by quickly following up with people.
What do you dislike about the product?
When I need to send a video recording to a client, it can take quite a while for the video to be ready to view, especially if I've trimmed it. It would be great if this could be a bit quicker.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of taking ages to search in a call recording for a specific topic discussed.
Great for coaching
What do you like best about the product?
I am an IC at a saas company. Gong is great for coaching. I use it's insights to help me improve and love it for competitive intel. Also nice just having recordings of calls so I can go back and relisten allows for better client experience and moves deals quicker.
What do you dislike about the product?
The user interface could be improved. The search feature seems more difficult than it should be to find a call.
What problems is the product solving and how is that benefiting you?
Solving for deals stalling
User Feedback
What do you like best about the product?
Call review with transcription that can easily locate points to review in a call. Efficient and reliable.
What do you dislike about the product?
I don't have anything I dislike with Gong but some room for improvement.
What problems is the product solving and how is that benefiting you?
Made it easy to maintain quality and effecient call.
It's good
What do you like best about the product?
Easy use, very responsive and excellent interface.
What do you dislike about the product?
The most thing that is very bad about gong is the limitations
What problems is the product solving and how is that benefiting you?
Record meetings and calls.
Great Job
What do you like best about the product?
The fast availabity of recordings in less than an hour.
What do you dislike about the product?
Inaccurate transcript, but majority is fine
What problems is the product solving and how is that benefiting you?
fast availabity of recordings for auditing
Game changer!
What do you like best about the product?
The ease of use, the call spotlights and the interactivity time-line all make my life as an AE soooo much easier, and more heplful and aware for my clients. I uise it every morining to plan my day.
What do you dislike about the product?
The onlything I "dislike" is losing the next step items each time I update- I would like to see my "Histort" of all next steps
What problems is the product solving and how is that benefiting you?
Making sure I am intentiuonal in my conversations, keeping me on track of communication cadence, holding less in my brain with the help of call spotlights.
A Simple, Useful Tool
What do you like best about the product?
When I started with my new company, this easy to use tool was offered to me to be able to study successful peers in the pursuit of their goals. It was really easy to integrate into daily use because it has an extremely simple interface and it was easy to find the information I was looking for.
I find I use it most on difficult days when I need to focus more on what I can do to find more success in my role.
I love that at any moment, I can go in and find the transcript and listen to the tone of voices at the same time to analyze what is successful and what is not in my role. I also love that I can filter the length of a call so that I can find the information that helps me most as most of our calls of a certain duration show us helpful information.
I find I use it most on difficult days when I need to focus more on what I can do to find more success in my role.
I love that at any moment, I can go in and find the transcript and listen to the tone of voices at the same time to analyze what is successful and what is not in my role. I also love that I can filter the length of a call so that I can find the information that helps me most as most of our calls of a certain duration show us helpful information.
What do you dislike about the product?
I don't really have any downsides actually. I have been able to figure out what I was having trouble with by simple troubleshooting, but I know their customer support would be extremely timely in responding to my inquiries if I had them.
What problems is the product solving and how is that benefiting you?
Gong is helping me implement my best sales abilities so that I can be most successful in my role as a sales development representative.
Transformed our organisations view of our product based on amplifying the voice of the customer
What do you like best about the product?
search functionality and sharing, snippeting
What do you dislike about the product?
the integration to calls and ease to stop and start
What problems is the product solving and how is that benefiting you?
Amplifying the voice of the customer, mining value & ROI. Identifying product roadmap opportunities
Absolutely Critical Tool for Success
What do you like best about the product?
Love its ease of access. The ability to easily share calls and snippets internally or externally is such a beneficial tool in my day to day work.
What do you dislike about the product?
It can be overwhelming to sift through your entire company's data. Filtering your searches helps with this.
What problems is the product solving and how is that benefiting you?
Passing along specific snippets of calls for follow ups.
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