Gong
Gong.ioExternal reviews
6,510 reviews
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Very intelligent and has very useful insights
What do you like best about the product?
My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
What do you dislike about the product?
The only drawback is that sometimes the integration will disconnect from Zoom and it won't upload my Zoom call into Gong automatically (so I have to do it manually). But that is likely something to do with my computer rather than the software! It happens very occasionally and is usually corrected with some updates/refresh.
What problems is the product solving and how is that benefiting you?
I love how Gong intelligently compiles a summary of the call, so when scanning calls in the app I can quickly see the topic. This is with no human input whatsoever. It saves heaps of time when searching for calls on particular topics. When looking to assist my team with their customer calls I can search for all calls hosted by a particular member of staff, and easily choose which one to use for training. My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
The best tool for calls with customers
What do you like best about the product?
The automatic recorder, the ability to easily snip my calls, share them internally and customize how long external folks can access the recording. Super easy integration with Google calendar that we use as well.
What do you dislike about the product?
sometimes the AI notes aren't always accurate. I get they are working on this!
What problems is the product solving and how is that benefiting you?
Our entire sales team uses Gong, but I spefically work in Customer Education/Onboarding and use Gong as the tool for my external customers to review the training session we had.
Gong always gives me constant feedback
What do you like best about the product?
I love that i can always go back to my calls and review the feedback to improve my further calls.
What do you dislike about the product?
Nothing so far, sometimes the site loads calls slow but not necessarily the apps fault.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my customer calls.
Friendly interface
What do you like best about the product?
Gong has a nice & easy to use interface.
What do you dislike about the product?
Sometimes the transcript is not very acurate but it is understandable.
What problems is the product solving and how is that benefiting you?
Gong helps us track and monitor the conversations to make sure our line of business has a uniform course to take.
feedback
What do you like best about the product?
Very helpful to our daily tasks and monitoring all the things that we need to improve.
What do you dislike about the product?
Nothing to dislike here.It's very easy to use.
What problems is the product solving and how is that benefiting you?
I can actively do call listening and be aware about the opportunities that we need to improve. It can also help us tracking the information in terms of taking down notes.
AI Time
What do you like best about the product?
I like the fact that I am able to access my call recording anytime.
What do you dislike about the product?
Nothing. So far so good as long as it is easy to use.
What problems is the product solving and how is that benefiting you?
It allows me to review my call. What mistakes and what misses I had.
User friendly interface.
What do you like best about the product?
Navigation from one subject to another, using color as indicators.
What do you dislike about the product?
Way calls are being transcribed.........
What problems is the product solving and how is that benefiting you?
Way how it navigate from one topic to another on an easy way.
Amazing for revisiting calls!
What do you like best about the product?
Easy to use for revisting old calls. I like that the automated transcript allows for me to quickly skim through the call. The new AI smart analysis is great for asking questions to pinpoint specific points of a call.
What do you dislike about the product?
I haven't taken advantage of the other parts of Gong such as coaching and insights. So far I don't have any dislikes of the platform.
What problems is the product solving and how is that benefiting you?
Tracking calls and analyzing the important pieces
Better Transcript
What do you like best about the product?
i like the fast avaialbility of the recordings
What do you dislike about the product?
The transcript could be better. the spelling and accuracy of the words.
What problems is the product solving and how is that benefiting you?
it solves the availability of recording that can be used for auditing.
Highlight the corrections and missed opportunities of Q.A results
What do you like best about the product?
easy access and audio conversations are translated into writing.
What do you dislike about the product?
that you need to explore and click somwhere without instructions or icon to click on to check the questionaires on your Q>A
What problems is the product solving and how is that benefiting you?
to review some important conversation with previous caller and to improve myself on the corrective actions on how to work better and be better.
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