Gong
Gong.ioExternal reviews
6,510 reviews
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Helps improve work performance
What do you like best about the product?
Gong is comprehensive and truly easy to use
What do you dislike about the product?
No observable dificulties as of right now.
What problems is the product solving and how is that benefiting you?
Real time feedback, effetive customer handling and improved future interactions
Gong helps a lot in analyzing calls and getting missed information during the call
What do you like best about the product?
Transcriptions, you can review a call even without audio.
What do you dislike about the product?
might take a while to be able to learn all the features availiable within the app
What problems is the product solving and how is that benefiting you?
Missed information during calls specially if the call takes too long and there is too much information to take note of.
Wonderful experience
What do you like best about the product?
Giving me the best experience in getting my scores about QA
What do you dislike about the product?
None so far because I like using the application
What problems is the product solving and how is that benefiting you?
It gives me a real time score about my QA
Reviewing of the call makes easy with gong being user friendly
What do you like best about the product?
Easier to review the calls, it is easier to view the parameters
What do you dislike about the product?
additional fields on the search button would make it easier to track the previous call
What problems is the product solving and how is that benefiting you?
It is easy to see the parameters if you have a dispute
Almost perfect
What do you like best about the product?
It provides easy access to any part of your call with color coding indicators.
What do you dislike about the product?
Trancrift seems inaccurate but I am sure this is due to different accesnt per advisor.
What problems is the product solving and how is that benefiting you?
It provides easy access to each and every part of the call
Easy to use
What do you like best about the product?
I like using Gong because on top of hearing the actual conversation you can search the actual word that you are looking for.
What do you dislike about the product?
Words are sometime transcribed incorrectly
What problems is the product solving and how is that benefiting you?
I like using Gong because on top of hearing the actual conversation you can search the actual word that you are looking for.
An easy and structured way to share information.
What do you like best about the product?
I really like the voice transcription and the way you can search for a specific information
What do you dislike about the product?
Having to log in every time I receive a gong link
What problems is the product solving and how is that benefiting you?
Mapping client meeting and extracting important information
I simply love Gong
What do you like best about the product?
It helps me be more organized, the way it displays all my calls helps me to do a better follow up and keep in touch with my leads and clients
What do you dislike about the product?
The app is where I expect to have bigger improvements, it is not easy to use and you cant do many things you can do on the webpage.
What problems is the product solving and how is that benefiting you?
When listening to my conversatiosn and giving me some AI feedback it helps me identify some pauses or that sometimes I do all the speaking not letting customers talk.
Helpful For Identifying Takeaways
What do you like best about the product?
Love Gong's ability to capture action items
What do you dislike about the product?
Wish I could download video recordings for record-keeping
What problems is the product solving and how is that benefiting you?
Gong solves the problem of occasional loss of conversation focus due to switching from notetaking
Rooms for Improvement
What do you like best about the product?
Recordings are avaialble after 10-15 mins
What do you dislike about the product?
Transcript. Sometimes it doesn't match what was said.
What problems is the product solving and how is that benefiting you?
Access to calls that I can review. Getting the more accurate details from clients.
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