Gong
Gong.ioExternal reviews
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The Most Important Innovative Tool of the Decade.
What do you like best about the product?
Gong has been a very useful tool for me as someone involved in the financial sector. The most interesting thing with Gong is that it automatically transcribes calls well. Such a feature saves me a lot of time, especially if I have to go back to some details discussed in these conversations. The way Gong describes each call is remarkable – one almost feels like he is reading between the lines! It assists in improving my presentation skills by enabling me to record the entire script of conversations that I share with clients related to finance.
What do you dislike about the product?
Yet, let me confess, for the first time using Gong, the number of functions seemed a bit excessive. I had to adjust it for months because there is so much to see and do every day.
What problems is the product solving and how is that benefiting you?
Gong has revolutionized problem-solving. It enables me to keep track of crucial client interactions so that I do not miss anything. This is of great importance to my line of work that hinges on accuracy and attention to detail.
Gong is a gamechanger for AE's to receive valuable insights and coaching!
What do you like best about the product?
I loved the personalized intel on my sales approach/cycle to best understand "Best practices/ metrics" and see how I stood up against them.
What do you dislike about the product?
The scribing has room to be more accurate and sometimes customer support takes awhile to communicate with - ultimately, non of these outweigh the benefits.
What problems is the product solving and how is that benefiting you?
Gong allows teams to effectively record conversations - which, as a seller, helps tremendously with follow up emails as well as a resource with longer sales cycles. Additionally, it allows me to receive coaching based on call submissions to our trainers. I think it's also an incredible resource as your onboard new team members to give them a full library of resources to quickly learn from.
Fair solution. Comparable to Substrata / Chorus. Nice.
What do you like best about the product?
It's a feature-rich product. It connects to most of the popular salestech solutions out there.
What do you dislike about the product?
Not as insightful or deep as Substrata or Chorus, but definitely worth considering
What problems is the product solving and how is that benefiting you?
Sales interaction analytics mostly.
Gong
What do you like best about the product?
i love the summary and explanation of the call, which is helpful with saving time scrolling.
What do you dislike about the product?
it's hard to find the calls you are looking for some times.
What problems is the product solving and how is that benefiting you?
Gong helps me review other teammate's calls and demos to help me better understand pain points, challenges, and what talk tracks work best.
Create feedback positive environments
What do you like best about the product?
Immediate feedback and response on my calls, I don't always have time to be taking notes while I'm in a call, so Gong captures everything for me and provides a great summarized view of the call as well as transcript. I use Gong daily for calls and feedback.
What do you dislike about the product?
So far I haven't found any. I am using it at the SDR level, so I am high level in usage.
What problems is the product solving and how is that benefiting you?
Gong is immediately letting me review calls and conversations that I could have done better, and I'm able to bring this easily to higher ups for feedback and education. This is super helpful being new to my organization.
Gamechanger - AI recording and transcripting
What do you like best about the product?
SO EASY, sits behind and does the heavy lifting
What do you dislike about the product?
Sometimes doesn't track people and messes up the analytics
What problems is the product solving and how is that benefiting you?
Recording and Transcripting - saves time massively.
One of the best way to learn more about your customers
What do you like best about the product?
One of the best way to learn more about your customers, particularly when are not working in Sales, and you Marketing
What do you dislike about the product?
When you have too many calls, you don't know where to start, which call to listen first,
What problems is the product solving and how is that benefiting you?
Knowing about our customers
It is a great platform undoubtedly.
What do you like best about the product?
Call to text accurracy. Ease of use and implementation
What do you dislike about the product?
nothing as far i remember. however, the features can be enhanced
What problems is the product solving and how is that benefiting you?
I can improve the call quality
Best in class tool
What do you like best about the product?
Detailed insights, constantly innovating, tonnes of features, overall easy to use
What do you dislike about the product?
Sometimes the UX can make it hard to find calls if I have to be nitpicky
What problems is the product solving and how is that benefiting you?
Listen to calls, analyze them, get notes from them
Note saving recording tool
What do you like best about the product?
Having the calls not only recorded but easily transcribed makes a world of difference. call prep and colaboration made easy.
What do you dislike about the product?
Needs slightly better mobile experience for on the go
What problems is the product solving and how is that benefiting you?
Reviewing calls across teammates or depts.
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