Enhances Prospecting and Deal Analysis
What do you like best about the product?
I like the ability to take Gong calls and compile them into a cloud project. It allows me to determine and run searches on what most of our ideal customers are experiencing, including their origins and the legacy ERP systems they're migrating from. This helps me understand their industry pain points and those related to their current software, which makes it possible to tailor messaging for outreach to other potential leads and prospects in the same industry. Gong also makes it valuable to compile data from companies across different industries and legacy ERP systems. It helps me figure out a consensus on the struggles most companies have, whether with business processes or solutions they're using. This insight lets me prepare better for future calls and tailor my outreach to address those pain points effectively, driving the pipeline.
What do you dislike about the product?
I'm a newer user and haven't come across anything yet that I don't like.
What problems is the product solving and how is that benefiting you?
I use Gong to record and analyze all of my deal cycle sessions. It automatically transcribes calls and summarizes them, helping me capture important details I might miss. I can also compile calls to find common customer pain points, tailor messaging, and improve outreach.
Streamlines Sales with User-Friendly Features
What do you like best about the product?
I find Gong extremely user-friendly, which is really important for me. I love how it integrates well with all of our systems through the Gong Everywhere extension. The call recording with AI note-taking and automating follow-ups are made so easy. These features shave time off the administrative tasks in my day-to-day activities, allowing me to focus more on selling and talking to customers.
What do you dislike about the product?
I've noticed some bugs with Gong Everywhere, particularly if I have multiple Salesforce tabs open. Sometimes the icon will appear in one Salesforce tab and not another, which is irritating. I could be user error, but I'm a person who has several accounts on Salesforce open at a time and would like Gong Everywhere to work for all of them, but I'm noticing sometimes it doesn't.
What problems is the product solving and how is that benefiting you?
I use Gong for call recording, learning, and engagement with flows. It helps me track my progress, follow up with new clients, send automated emails, and clean my pipeline. It's user-friendly and integrates with systems, saving time on administrative tasks so I can focus on selling.
Actionable Insights from Real Customer Conversations, Better Coaching, Smarter Decisions
What do you like best about the product?
What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter.
What do you dislike about the product?
If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust.
That benefits me by:
Making feedback and coaching more objective and specific
Helping identify deal risks and opportunities earlier, based on real signals
Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth
Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls
User-Friendly with Organized CRM Integration
What do you like best about the product?
I really like Gong's ease of use. It is very user-friendly, making it easy to create sequences, add people, and track metrics like open rates and response rates. Also, Gong is very organized when it comes to managing accounts and contacts, which was a big issue with the previous tool we used.
What do you dislike about the product?
Their LinkedIn prospecting tools are not as strong as in other platforms, there is a lot of manual work involved and copying and pasting information and clicking around. Their browser extension is not really useful.
What problems is the product solving and how is that benefiting you?
I use Gong for sequencing people into sales pitches and organizing daily activities. I love its ease of use, user-friendly interface, and ability to track metrics like open rates and response rates. It solves the issue of duplicated accounts and contacts from our previous tool.
Easy Call Recording and Tracking with Excellent AI Features
What do you like best about the product?
Gong is an easy way to record, track and monitor the calls with excellent AI features
What do you dislike about the product?
It should improvise on the way it shows the summary. Yet times, it is skipping a few details
What problems is the product solving and how is that benefiting you?
Recording of the calls and summarizing them reduces the amount of time we keep to monitor the calls.
Simplifies Client Interactions with Effortless Call Summarization
What do you like best about the product?
I like that Gong summarizes calls and writes emails for me. It helps me with follow-ups and saves me time, especially after a call, because I don't have to spend time crafting a follow-up email. Gong was also easy to set up.
What do you dislike about the product?
I think that it could be more suited towards project management. To identify risks and issues.
What problems is the product solving and how is that benefiting you?
I use Gong to watch back client interactions, reminding myself of missed details and summarizing calls. It saves me time by writing emails and helping with follow-ups.
The One Source of Truth for Every Sales and Customer Interaction
What do you like best about the product?
it's the one source of truth for every sales or customer interaction
What do you dislike about the product?
it's little bit complicated to find certain points like emails or non zoom meetings
What problems is the product solving and how is that benefiting you?
it's the one source of truth for every sales or customer interaction, we are looking there every time we want to understand what the customer is looking for
Love the Call Recording and Meeting Creation
What do you like best about the product?
The call recording and creating meetings mom
What do you dislike about the product?
Nothing specific to add. I’m only a user, and based on my experience so far, I’m satisfied with Gong.
What problems is the product solving and how is that benefiting you?
This app is helpful for meeting summaries, transcribing discussions, and reviewing anything we may have missed.
Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups
What do you like best about the product?
The call summaries, outlines, and action items are great reminders of what happened in the current call, and they also provide helpful insight into past calls.
What do you dislike about the product?
Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and gets them wrong.
What problems is the product solving and how is that benefiting you?
The call summaries are a great reminder of what was discussed. The insights into my own calls—like the Patience meter, the number of questions I ask, and parroting—are extremely helpful. I also appreciate that my manager can grade my calls, which really supports Customer Success coaching.
Daily call insights have boosted renewals and transform customer conversations into actions
What is our primary use case?
My main use case for Gong is client call recording, transcription, analysis, and customer forecasting.
A quick specific example of how I use Gong for those purposes is that all of our client calls are linked via Outlook and Salesforce to Gong, so it automatically accepts Gong recorder to our client calls. Last week, we had a client call about some negative issues the client was having with the implementation of a software product. I was able to record the call, share the call with the client who wanted the recording of that call, but also with our internal tech team. We were able to share Gong page internally with non-client-facing people so that they could listen to that call and get the technical and sentiment information from the client.
I have something else to add about how I use Gong, as we are working to implement Gong into our internal AI agent customer success agent system, linking it to Salesforce, to Jira tickets, and for overall dashboarding, retention reporting, and analysis of lost clients as well. It is a very big part of our analysis.
What is most valuable?
I think the best features Gong offers are that the transcription is really strong. You can take that and put that into something like Claude or ChatGPT and use that transcription right away. You can also share those calls with other individuals internally. I think the external sharing might need some work, as if Gong had the ability to edit the calls. Right now, I have to go into Microsoft editor if I want to edit out the beginning of the call or something similar. So perhaps if Gong could be enhanced with the ability to edit these calls for external use to eliminate any confidential information and send that call to the client in an easy, quick way would be beneficial.
I would like to add that the analytics seem straightforward and on point, as well as the integrations seem very clear and easy to use. Everything is sort of right there. I use it daily.
Gong has positively impacted my organization by improving efficiency. At the end of the day, it is helping our renewal rate, which is the purview of Customer Success Manager roles. It is the ARR. Being able to have these client touchpoints, analyze them and share them internally, is really powerful to be able to cut right to cross-departmental issues that might affect retention. I think that is probably the biggest factor and value that Gong has, at least for my role.
What needs improvement?
Gong can be improved in terms of external sharing and editing, as the editing and being able to share an edited version of the call might be my biggest improvement. Other than that, everything is pretty smooth.
I appreciate the consideration and do not have anything else to add about needed improvements, as that is the main thing on my mind right now.
For how long have I used the solution?
I have been using Gong for two and a half years.
What do I think about the stability of the solution?
Gong seems very stable in my experience, as I have had no connection issues with email or with the recordings or anything similar, and no downtime that I could have observed.
What do I think about the scalability of the solution?
Gong's scalability has been excellent for my organization. It has handled our needs as we have grown or expanded, as rolling out not only to the sales team but to the Customer Success team shows the amount of trust that we have and the value that it has for us as client-facing people.
How are customer service and support?
I have not interacted with Gong's customer support, but I have heard it has been very smooth.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that I was not really the one who did the pricing or the setup implementation. I do know that it was rolled out to the Customer Success team as well as the sales team. I am not able to give more information on the pricing or the implementation. From my point of view, it has been pretty smooth.
What was our ROI?
I have seen a return on investment since using Gong, as the ARR has gone up overall by ten percent, and I think Gong has probably been a big part of that. I myself have not quantified exactly the effect that Gong has had. I can tell you it is part of our daily toolbox.
What other advice do I have?
My advice to others looking into using Gong is to use it every day. Link it to your Outlook. Really get in there, grab the transcripts, put them in Claude. Really use it. It is quite a tool if you put it into your daily tool set, as we do.
I do not have any additional thoughts about Gong before we wrap up, as it seems to be a great tool. I would rate this review as a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
