Gong
Gong.ioReviews from AWS customer
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Self feedback
What do you like best about the product?
I like that I can go back to my conversation and give me feedback. When you or a customer bring something about a previous call that I don't remember, I can easily go back and find out what was said and when.
What do you dislike about the product?
Sometimes the AI won't translate right and the words are kind of disconnected from what you really said. Not a big deal, but sometimes it's hard to understand what that means and you have to listen to the conversation instead reading it.
What problems is the product solving and how is that benefiting you?
I like to listen to my own calls and I also like to listen to my peer's calls. I like how easy and convenient Gong is. A supervisor can create library content based on a specific part of our sales process. If I am struggling in a specific area, I can go to the library and listen to calls (snippets).
Exceptional tool with a breadth of features that are actually useful
What do you like best about the product?
- Transcribing sessions (if recorded) with all action items highlighted;
- Reminders of followups sorted by account;
- Easy editing of recordings.
- Reminders of followups sorted by account;
- Easy editing of recordings.
What do you dislike about the product?
User interface could be slightly better, but they are constantly improving.
What problems is the product solving and how is that benefiting you?
transcribing meetings, sharing recorded meetings, sharing a demo so customer can distribute internally, action items.
Very Smart!
What do you like best about the product?
I can reflect on what i could have/ should have said or see what i said that really sold a CX
What do you dislike about the product?
sometimes it doesnt pick up key words- giving you a lower score sometimes
What problems is the product solving and how is that benefiting you?
It is really listening to my tonality, and that helps me to go forward with other customers in the future. Sometimes when we dont like what we hear- we can listen to what we want to change.
Great tool for organization and feedback
What do you like best about the product?
I love that I can focus on the conversation and not note-taking while on a call with customers. As well as, I can easily revisit my calls for feedback, not only from peers but from gong to better improve my own strategic skills. I also love the action items that come with gong to keep me on track.
What do you dislike about the product?
Nothing! It's a great product, and always recommend
What problems is the product solving and how is that benefiting you?
Improved sales analytics and conversation/sales coaching
Thrilled with Gong!
What do you like best about the product?
We're a growing startup, and Gong is a big part of our ongoing training and new hire onboarding. Gong is at the center of our Sales tech stack and worth the investment. We're very pleased.
What do you dislike about the product?
I don't have any complaints. It works well for a company of our size, and we can certainly use more functionality as we grow. We're probably scratching the surface of what we can use it for, but that's on us.
What problems is the product solving and how is that benefiting you?
It really helps with our onboarding/new hire training, allows us to collaborate as a team, keeps us connected in a remote environment, and allows us to share best practices across the entire team.
Gong Review
What do you like best about the product?
The ability to go back and learn from the VOD. Clearly pick up what I missed but slow things down and see where and how I could have lead a prospect in the conversation in a better route. Also can see what other peers are doing and how they navigate the calls as well.
What do you dislike about the product?
More of a nitpicky thing for me. But the followup emails (maybe able to change in the settings) get a little spammy if you have lots of calls. I know to followup and if I wasn't organized might be really helpful but for me I don't need it.
What problems is the product solving and how is that benefiting you?
Learning, and analyisis
Excellent tool! Helpful for learning and collaboration
What do you like best about the product?
The ability to look back on my customer calls to recall what follow-up action items I said I would look into for them; Gong's "assist" feature is great!
What do you dislike about the product?
Not many I can think of! One thing that could improve Gong even more would be the ability to slow down call recordings. In the same way we can speed up and listen at 1.25X or 1.50X speed, etc., it would be equally beneficial in some instances to slow the call down to 0.80x speed, 0.60x speed, etc. Thank you.
What problems is the product solving and how is that benefiting you?
- Catching an internal meeting's recording that I wasn't able to attend live due to already having a meeting conflict
- Being able to look back on my customer interactions to review follow-up action items I promised, as well as review and improve my word tracks
- Being able to look back on my customer interactions to review follow-up action items I promised, as well as review and improve my word tracks
great content feedback and capture of action items
What do you like best about the product?
The automated capture of questions and action items.
What do you dislike about the product?
Having to explain what it is and why we are using it.
What problems is the product solving and how is that benefiting you?
Relieving me of the hassle of taking notes!
Great Tool!
What do you like best about the product?
Ability to see activity on deals and to create deal dashboards!
What do you dislike about the product?
From an Admin perspective some things are not super usable.
What problems is the product solving and how is that benefiting you?
It's solving the problem of not being able to see full activity and any themes throughout level of activity and opps.
Invaluable
What do you like best about the product?
It allows me to focus 100% of my attention on being present and listening to my client, knowing i'll be able to go back and take notes later.
What do you dislike about the product?
Some of the marketing emails can be irrelevant
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on listening to my client rather than desperately having to take notes.
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