Gong
Gong.ioExternal reviews
6,511 reviews
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Game-changing application for client facing teams
What do you like best about the product?
Gong's AI technology to transcribe calls with customers is exceptional. The feature set is rich for reviewing calls, sharing calls and scoring/rating for feedback.
What do you dislike about the product?
I don't have anything negative to say about this application. I love it!
What problems is the product solving and how is that benefiting you?
recording customer conversations for future review and playback, capturing action items and call stats, call scoring/feedback/coaching
The most impactful tool for improving sales team performance - ABM
What do you like best about the product?
Gong is an exceptional platform that is best described as "Game-Tape". Gong enables users to track keywords mentioned throughout the call, identify customer sentiment and intuitively accelerates sales by identifying actions needed at an account level.
What do you dislike about the product?
I love this platform, especially the UI/UX, it is truly unmatched. I think gong has an opportunity to introduce AI tools that can elevate the current experience and provide a more intuitive user experience under the deals tab.
What problems is the product solving and how is that benefiting you?
As an early stage startup organization, a lack of an L&D repository has impacted ramp-up for new sales hires. We've deployed gong, to better understand our customers, not miss anything, give the customers undivided attention, and at the same time we're building out a repository for training future AE's.
An invaluable business resource!
What do you like best about the product?
Gong can be used for so many aspects of my role - including onboarding/ongoing training, reviewing team performance, tracking communication with customers, etc. I can't see myself living without it now!
What do you dislike about the product?
Basically nothing! It's a fantastic tool :)
What problems is the product solving and how is that benefiting you?
It's allowing us to track customer conversations over time, as well as upskilling the team and onboarding new team members quickly by allowing them to view customer conversations across the business.
Gong Experience
What do you like best about the product?
Easy to use and user interface is very easy as well. I like how we as an account manager department uses it for training and can scroll through important details in the conversation.
What do you dislike about the product?
Nothing that I have encountered just yet. So far so good.
What problems is the product solving and how is that benefiting you?
We are able to narrow down which calls are Meaningful and can track conversations to optimize the account management department. We can use past conversations as examples of coaching for other account managers.
Gong is brilliant
What do you like best about the product?
Gong has allowed me to dedicate more time and focus to coaching my sales reps. Before Gong I had to ask to be invited to live calls, which my reps often just didn't do. With Gong I can listen to any call and provide instant feedback. I love that I can listen on a dog walk and provide feedback via voice note on the app not just written text. I love that I can search all calls for certain words, compare reps in terms of talk time, interactivity and be able to suggest improvements. I love that I can see a deal list with warnings that give me meaningful insight into what deals are in forecast but may have a red flag for various reasons ie only one point of contact, customer ghosted us, no follow up booked in etc This is actionable info I can use to coach my reps and make our pipeline more realistic / healthier and be alerted to issues early. Gong has changed the way I manage my team and I think it's an essential tool for any sales team.
What do you dislike about the product?
I can't really think of any! I guess you need to help reps get over the fact that it's a "big brother" tool and we're just monitoring them - but overall that has been quite easy as they see the benefits of using it and also being able to learn from their peers.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to many more calls that i otherwise would have done - more visability into my reps and my pipeline.
I can put way more focus on coaching which is the best way of actually improving our number
I can put way more focus on coaching which is the best way of actually improving our number
Great sales tool
What do you like best about the product?
Gong is a great sales tool. I use it daily to review previous demos and sales calls, as well as to research topics I want more information on. The search by keyword function is great for finding specific information
What do you dislike about the product?
Sometimes our team forgets to add the Gong call assistant before a call. If we add the assistant on the fly, it takes a couple minutes to join the meeting
What problems is the product solving and how is that benefiting you?
Gong is great for recording prospect calls to review later. The call insights provided by Gong are a great coaching tool and provide valuable insights about the performance of our sales team
Sales Director
What do you like best about the product?
Goig is a fantastic way to keep track of the AE´s pipeline and give them feedback
What do you dislike about the product?
Needs initial training to start using it
What problems is the product solving and how is that benefiting you?
Have a better understanding of my team pipeline, review more calls and have better insights to give feedback to my team
Listen more actively during customer calls
What do you like best about the product?
Ability to rewatch calls at 1.5x speed to take notes on discovery calls. This allows me to rewatch important portions of calls as well as more easily share customer feedback with my team
What do you dislike about the product?
The post-call recording processing turnaround window is unpredictable, which is sometimes hard to plan around when following up with prospects and customers
What problems is the product solving and how is that benefiting you?
Catching up on any missed details during live calls; sales enablement for the wider team. Not focusing on note taking during calls allows me to be an active listener during calls which allows me to engage more with the prospect.
Love it!
What do you like best about the product?
I like that it tracks what I say so I can refer to it down the line.
What do you dislike about the product?
I wish it hosted calls, just like Zoom. That would be perfect.
What problems is the product solving and how is that benefiting you?
It lets my managers watch my videos and can filter by the transcript.
Call Recording for Account Management
What do you like best about the product?
I love how much time the "assists" feature saves me. I used to have to listen to entire calls when I was unsure if I missed follow-up items.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
What do you dislike about the product?
The appearance could likely be updated. Also, how options are presented as a user types in the searchbar could be improved.
What problems is the product solving and how is that benefiting you?
Gong allows for my calls to be recorded and referenced later. It also is a valuable training tool.
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