Call insights have transformed my note taking and now power faster, more credible follow-ups
What is our primary use case?
My main use case for Gong is that it gives me time back, as it eliminates manual note taking with call recaps by recording all of my calls, allowing me to have tighter and more credible follow-ups instead of spending all that time on a call writing notes.
My main use case for Gong includes two aspects: first, call recording, and second, the ability to use Gong to highlight the entire conversation that happened via AI.
How has it helped my organization?
Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue.
While I don't have tangible metrics, I can say that win rates have increased, and the ramp time and better coaching I receive from listening to calls is incredible, saving me four to five hours a week just with the follow-up feature.
What is most valuable?
Gong eliminates the manual note taking that I would usually do on a call, which helps with my follow-up; instead of spending fifteen to twenty minutes after every call writing notes, I move straight into the follow-up piece, capturing quotes, objections, and signals so my follow-ups sound as if I was truly listening.
Gong shows me which questions I should have asked by highlighting discovery areas where I may be weak or if I talked too much, sharpening my discovery muscle and improving my self-coaching.
The best features that Gong offers include the ability to help me write a follow-up email that makes sense and aligns with what the customer said on the call, and the AI piece that helps me draft a follow-up email based on the transcript.
I use Gong's AI-powered email follow-ups for every call, as after every discovery call it generates that follow-up email right away for me to spot check and maybe add a few things I remember or want to elaborate on.
I find the pipeline feature, the AI feature, and the call recording feature to be the most important features that I use.
What needs improvement?
Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT.
As AI gets smarter, I think Gong could recommend questions based on actual business scenarios, which would help move deals along faster and provide responses that are helpful for new business representatives.
For how long have I used the solution?
I have been using Gong for roughly five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Gong's scalability is easy; I scale it across a new logo team, a customer success team, and leadership asking questions, making it super scalable across the organization.
How are customer service and support?
I have never had any problems with Gong, so I would say customer support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Chorus but believe Gong is head and shoulders above the competition against Chorus and Zoom.
What was our ROI?
While I don't have actual numbers, the time saved has been huge; with seven calls a week, Gong has to be saving me four to five hours a week in terms of manual tasks.
What other advice do I have?
If you are looking into using Gong, my advice would be to determine what you are trying to solve, as it offers a lot of features such as recording calls, automatic note-taking, a user-friendly interface, and the ability to showcase areas for improvement. I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Seamless Integrations and Automation for Effortless Workflows
What do you like best about the product?
Gong has seamless integration with other tools which promotes great smooth and highly streamline workflow.
It is highly automated which helps us capture action items and follow ups automatically thus promoting great workflow.
What do you dislike about the product?
The tool can be a bit expensive for small teams.
What problems is the product solving and how is that benefiting you?
Gong helps ensure accuracy in forecasting as it offers data driven insights thus reducing blind spots in pipeline an overoptimism. It helps make forecasting more reliable.
Actionable Insights and Seamless Integration Elevate Sales Performance
What do you like best about the product?
Exceptionally actionable insights: Call recordings, transcripts, and AI-driven highlights surface patterns that reps and leaders can actually act on.
Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes.
Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately.
Ease of adoption: The UI is intuitive, and value shows up quickly once calls are connected.
Ecosystem & integrations: Plays well with major CRMs and sales tools, making it central to the sales workflow.
What do you dislike about the product?
Pricey: It’s a premium product; smaller teams may struggle to justify the cost.
Information overload: With so much data, teams without a clear process can feel overwhelmed.
AI isn’t perfect: Transcriptions and insights can miss nuance (accents, crosstalk, complex jargon).
Privacy & culture concerns: Continuous call recording can feel intrusive if not rolled out thoughtfully.
Customisation limits: Some teams want deeper control over dashboards and reports.
What problems is the product solving and how is that benefiting you?
Gong turns unstructured call and meeting data into structured, actionable intelligence. For me, that means clearer insights, better coaching, stronger forecasting, and ultimately higher sales productivity.
Clear visibility into what actually drives deals forward
What do you like best about the product?
It turns real sales calls into clear, actionable insights. I can quickly see what’s working, where deals are at risk, and coach or adjust based on real conversations instead of gut feel.
What do you dislike about the product?
The biggest downside is the price. It’s a powerful tool, but it can be hard to justify for smaller teams. It also takes time to set up properly and get everyone using it consistently, so the value isn’t always immediate.
What problems is the product solving and how is that benefiting you?
Gong solves the guesswork in sales by capturing and analysing real conversations. It highlights what’s working, flags deal risks early, and shows trends across the funnel. For me, that means better forecasting, faster onboarding, and coaching that actually moves the needle because it’s based on real behaviour, not opinions.
Effortless Platform Updates and Seamless Salesforce Integration
What do you like best about the product?
The ability to update one platform rather than multiple- write back to Salesforce
What do you dislike about the product?
Some of the ai is very generic and doesn’t give specifics answers
What problems is the product solving and how is that benefiting you?
Gives me the ability to forecast sales manage pipeline and not miss a deal
Intuitive Interface with Robust Client Outreach Features
What do you like best about the product?
I use Gong as a CSM for client outreach and notifications. It allows me to quickly notify clients of updates and send targeted messaging based on various criteria. I like that the UI is very clean and intuitive. The automatic to-dos based on emails and meetings, as well as the auto-generated meeting follow-up messages, are huge for me. I also appreciate the proper integration of Salesforce fields. The initial setup of Gong was quick and with minimal issues.
What do you dislike about the product?
I wish that I could create lists based on multiple data sets such as account + person fields and for there to be more sophistication around account based reporting. It is very person centric.
What problems is the product solving and how is that benefiting you?
I use Gong to quickly notify clients of updates and send targeted messaging based on various criteria like upcoming renewals or decreased product usage.
Effortless Call Recall Makes Communication Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Effortless Call Recall Makes Conversations Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Enhances Meeting Prep and Client Insights
What do you like best about the product?
I love how Gong analyzes my calls. That really does help me, and I use that feedback to my advantage to improve each and every time. The features are very valuable, like looking at my talk time ratio and the patience I have during calls, allowing the customer to really talk and interact. It gives me ways to improve moving forward. The initial setup of Gong was excellent.
What do you dislike about the product?
I wish there was a better way to measure account health, like a graph or chart. It would be helpful to have something on the home screen to flag opportunities or customers that may be at risk of churning. A dashboard with numbers and graphs would be great.
What problems is the product solving and how is that benefiting you?
I use Gong to prepare for meetings, understand account health, and learn about clients quickly. It analyzes calls, provides feedback, and insights into my interaction style, helping me improve constantly. As a new employee, it helps me understand customer sentiments and previous interactions effectively.
Recording Feature Makes Self-Improvement Easy
What do you like best about the product?
recording help in understanding what we say and what we can correct
What do you dislike about the product?
nothing much to say because gong helps a lot
What problems is the product solving and how is that benefiting you?
understand how we are speaking and what can be corrected
