Gong
Gong.ioExternal reviews
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Great app to track efficiency and QC cals
What do you like best about the product?
The ability to have trackers on key words. This allows us to track calls, use it as input for training and improve customer service all around.
What do you dislike about the product?
None for now. It would help to have more AI inbuilt into the tool.
What problems is the product solving and how is that benefiting you?
It helps us record calls for us to refer later in cases of any issues. It's even great to track and create 'best practices'.
Biggest fan of Gong!
What do you like best about the product?
Gong has been instrumental in reviewing my videos with customers and refining my sales process! It has helped me ask my prospects and customers better questions to help them! John Kuhns with Gong has been extremely helpful with any questions and has addressed them as soon as possible. I have called him on his cell phone numerous times, and he immediately addresses my concern.
I am a big fan of Gong for my team and will continue to leverage this tool to win new customers and improve as an Account Executive!
I am a big fan of Gong for my team and will continue to leverage this tool to win new customers and improve as an Account Executive!
What do you dislike about the product?
I don't have anything negative to say about Gong!
What problems is the product solving and how is that benefiting you?
When I had prospect meetings before, I couldn't capture everything in the meetings. Now I can go back and search keywords and never miss anything from the session!
Amazing Features & Self Mentoring Tool
What do you like best about the product?
I like almost all built-in features, such as Point of Interest, Coaching and powerful search features. Call library is good for learning and listening to successful colleagues.
What do you dislike about the product?
I wish consent could have a better mechanism in place since I sometimes forget during my conversations with my existing customers.
What problems is the product solving and how is that benefiting you?
I can listen to my customer calls, giving me insight into my weak areas to improve. I can also listen to other calls to see the difference about the sales techniques.
Gong gives you better insight into Opportunities
What do you like best about the product?
The details around the conversations on the pipeline.
What do you dislike about the product?
Understanding the reporting initially and adapting to custom reporting.
What problems is the product solving and how is that benefiting you?
Understanding what impacts the pipeline in better detail. Also allows for coaching based on the historical data.
Gong is a vital tool for our business
What do you like best about the product?
Love that Gong empowers my enablement team to understand how our strategic initiatives are performing with the account executives. We regularly utilize Smart Trackers to help us track the usage of talk tracks and positioning that we have launched with our team. Our CS and Product teams also use Gong to track customer requests and sentiments.
What do you dislike about the product?
There isn't really anything that I don't like about Gong. Native integration with our CRM would be cool but is obviously not a deal breaker as integrations can be built.
What problems is the product solving and how is that benefiting you?
Gong helps us to have a better understanding of what account executive talk tracks and positioning resonate with our customers. We're also able to track the actual implementation of the positioning and talk tracks that we give to the team. Leaders are able to use Gong for coaching, leading more deals to close.
Gong helps your sales team tremendously
What do you like best about the product?
Insights, ability to see the transcript of the call, allow you to reflect on your call and what could have been done better. It also importantly allows you to listen back to understand if you've missed anything from the prospect.
What do you dislike about the product?
Accuracy at times may be slightly off especially in transcript.
What problems is the product solving and how is that benefiting you?
Learning from my own calls and other colleagues who are doing well, allow you to review what the prospect said and see if you had missed anything they mentioned
I don't spend entire meeting taking notes anymore!
What do you like best about the product?
Being able to capture and share snippets and soundbites from client meetings both internally and externally.
I don't have to take notes religiously during entire call.
Suggestions after the call mean I keep tabs on how much I am talking/monologuing and reminds me to let the client speak.
I don't have to take notes religiously during entire call.
Suggestions after the call mean I keep tabs on how much I am talking/monologuing and reminds me to let the client speak.
What do you dislike about the product?
Ensure you set up a privacy wall/waiting room. I initially hadn't done this, and clients from my next meeting would arrive at the current one - not a good experience.
What problems is the product solving and how is that benefiting you?
I no longer have to take notes religiously during call.
Gong suggestions make sure I stay aware of my speaking habits.
Gong suggestions make sure I stay aware of my speaking habits.
As a new rep, I'd be lost without Gong
What do you like best about the product?
I can watch calls from top performers and replicate what they do for a variety of different types of calls.
It makes updating my pipeline much easier and gives me a full view of where everything stands. I couldn't do that before gong!
It makes updating my pipeline much easier and gives me a full view of where everything stands. I couldn't do that before gong!
What do you dislike about the product?
Not a ton to dislike. Nothing really comes to mind other than wishing i could see my stats on calls my SDR setup.
What problems is the product solving and how is that benefiting you?
I can look back and see where I missed something or should have done something differently. So on the next call with the prospect I can be sure to touch on what I missed last time.
Life saver for CSMs!
What do you like best about the product?
My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We are able to go back and get tons of great data for future calls.
...oh yeah, and sometimes I'm not the best note taker and I can go back and make sure I close the loop on everything or remember important details days/months later.
...oh yeah, and sometimes I'm not the best note taker and I can go back and make sure I close the loop on everything or remember important details days/months later.
What do you dislike about the product?
This might have something to do with the enablement/training I've had + the way I follow-up with clients, but I send emails directly from my own email. I wish there was a way that I could easily [COPY ALL ATTENDEES EMAILS] so it is easy to drop into my outbound emails.
What problems is the product solving and how is that benefiting you?
It gives transparency for all teams within the org. With a quick call review, everyone (product / sales / support / success / leadership) can align on what happened with a client.
Refurbish Your self's
What do you like best about the product?
Amazingly used Ai to give the entire transcript and outline of the call to understand more in-depth of the business
What do you dislike about the product?
Can give a suggestion box where it can tell us how the pitch / conversation could have been much better.
What problems is the product solving and how is that benefiting you?
Self furbishing and, yes, it is beneficial in several ways
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