Gong
Gong.ioExternal reviews
6,511 reviews
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What do you like best about the product?
I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I need. Not only does it save me time when trying to bridge any knowledge gaps associated with past conversations, but by scanning through each call and focusing on specific topics, such as whether or not presentations were given/prices mentioned, etc., it gives me instant insight into what is most important to both old clients and potential future clients.
What do you dislike about the product?
One of the biggest issues I have with Gong is its long review and reporting process after a call has occurred. In sales, this can mean lost revenue or missed opportunities, as it can take up to twenty minutes to complete. I also find that there is limited training available on how to best use the platform; although I've been using Gong for two years now, only have I attended any live webinars on its features!
What problems is the product solving and how is that benefiting you?
Gong has been a life saver for me, helping to ease the stress and anxiety of important conversations.
Game Changer for Growing Sales Teams
What do you like best about the product?
Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of competitors) to see what was said on other demos so you can bring it to your own!
What do you dislike about the product?
With lots of features & functionality comes ease of use. I wish there was more of a walk through or continued training on how to use Gong and best practices to get the full value out of the platform.
What problems is the product solving and how is that benefiting you?
Growing a remote sales team can be difficult & Gong has changed the game for us in that regard. New sales people spend tons of time in Gong and learn the most from listening to Gong calls and being able to search for specific things in calls. We also recognize our 5 star calls automatically in Slack so the team can hear what a good demo sounds like and continue to be inspired.
Can't live without it.
What do you like best about the product?
The mobile app, I can listen to my reps calls and give them coaching from anyplace at anytime.
What do you dislike about the product?
Most of it is reactive coaching rather than proative.
What problems is the product solving and how is that benefiting you?
Helping us manage our pipeline and giving us coaching moments for our reps.
Really easy to use and delivers powerful insights
What do you like best about the product?
The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for both a rep and the customer
What do you dislike about the product?
While the nudge emails are useful to ensure you don't overlook any actions that might be waiting on you, the emails can be a little much at times, particularly when being nudged despite the occasions where no action is required
What problems is the product solving and how is that benefiting you?
Gong helps me avoid the amount of note taking I need to do in a call and therefore I can be more present in the conversation. It also showed me that I don't pause for long enough after the customer is finished speaking to reply and that's something I was blind to
Gamechanger, even if you're not in sales
What do you like best about the product?
The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
What do you dislike about the product?
The transcription is barely useable. I don't think the issues with it are unique to Gong, but there are AI services that provide bullet point documents summarizing conversations and I wish Gong could do this, too.
What problems is the product solving and how is that benefiting you?
Gong enables me to work at the pace my company would like me to, without sacrificing too much in terms of continuity and business intelligence. If I need to hand off a call, my teammates can go back and understand what was done in the previous one.
Incredibly helpful for onboarding
What do you like best about the product?
Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it records across the company. I"m no longer limited to people's schedules or crowding calls to get up to speed. I can truly learn as much as possible by leveraging our Gong library. I like that I can save calls to folders I create too to keep me organized.
What do you dislike about the product?
Honestly, can't think of anything. The transcription is good for the most part.
What problems is the product solving and how is that benefiting you?
Makes it easy for us all to learn from each other at scale and highlight what great looks like in an accurate way.
Gong is one of the top most used tools on my team
What do you like best about the product?
We love how Gong enables us to empower our people with knowledge from their peers by scoring as well as listening to calls. It also gives leadership much needed help when it comes to strategy via the statistics it provides.
What do you dislike about the product?
Searching for specific topics is sometimes hard due to some words being similar but meaning different things. For example, a company named Ramp could also be misconstrued as a verb or noun.
What problems is the product solving and how is that benefiting you?
Gong provides us with the insight we need on our calls with prospects whether that be employee performance, conversational statistics, trends, competitor insight, etc.
Excellent tool for note taking and professional development!
What do you like best about the product?
Gong is really useful for capturing "to-dos" and next steps related to the deal/opportunity.
What do you dislike about the product?
It's a good training tool, but it can be uncomfortable to realize all of the missed opportunities to areas for improvement.
What problems is the product solving and how is that benefiting you?
I never miss a "to-do" or action item from a call!
An amazing tool to help with Sales Coaching,reporting and feedback
What do you like best about the product?
It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanced features were excellent.
What do you dislike about the product?
There's not much to dislike about Gong. The only things I take with a pinch of salt are some of the suggested metrics around talk ratios etc for specific calls, but even then, we still look at that data holistically to drive improvements.
What problems is the product solving and how is that benefiting you?
Dealing with hundreds of merchants per month , the ability to monitor and improve on calls can be challenging. Gong allows me to refer back to calls easily to confirm next steps along with updating my pipeline with key notes and call/activity logs
Gong is the best tool for sales intelligence, training and review
What do you like best about the product?
Superb integrations with Zoom and Google Meet.
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
What do you dislike about the product?
I wish Gong would produce call summaries, including highlights and sentiments. Call summaries would help me prioritize which calls to watch, and easily identify issues. That would save a lot of time.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
What problems is the product solving and how is that benefiting you?
Coaching becomes significantly easier by onboarding sales reps with key calls.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
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