Gong
Gong.ioExternal reviews
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A simple way to get feedback from coaches and accelerate deals
What do you like best about the product?
Easily tagging my internal coaches for input on positioning, negotiations, and general feedback. It provides a way to communicate without sending snippets to every single person, instead I use the Comments section.
What do you dislike about the product?
Only downside that I have been able to see thus far is within the Insights feature. I have not used it to it's capability, or identified useful ways to analyze the data provided and improve my calls.
What problems is the product solving and how is that benefiting you?
Analyzing my conversations post-call with clients and prospective clients. It has enabled me to take less physical notes during a call and be better about Active Listening.
Can't believe I used to sell without it
What do you like best about the product?
I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll up overall. It's helped me learn to listen more effectively.
What do you dislike about the product?
I don't like that the recorder will sometimes show up mid-meeting and interrupt the flow of conversation. If the recorder is missing, it's a clumsy process to get the call recorded on the fly.
What problems is the product solving and how is that benefiting you?
Ensuring thorough and consistent followup with prospects and customers (nothing slips through the cracks). This helps deals progress predictably and ensures I'm holding up my end of the social contract.
AI Words Capture
What do you like best about the product?
I like it since it is easier to transcribe any conversation, and we can quickly go back to it if we miss some information. It is straightforward to use as it will lower downtime on reviewing calls.
What do you dislike about the product?
The word capturing is less than 70% in accuracy; we can better understand the call is as if it has higher AI word capturing accuracy. This tool can be used to copy the note and be pasted to our tools.
What problems is the product solving and how is that benefiting you?
Gong is solving more accessible call reviews and sharing best practices amongst peers that can be top of its class. Getting more productive members where who applies the best practices shared.
Excellent
What do you like best about the product?
I like how Gong automatically removes the hold time on every call for reviewing.
What do you dislike about the product?
Maybe Gong can still improve the search options and remove unnecessary sections for searches.
What problems is the product solving and how is that benefiting you?
Gong provides as an option to review our calls for training and quality purposes.
Easy to use!
What do you like best about the product?
Love how intuitive the platform and the ease of sharing recordings with clients!
What do you dislike about the product?
The interface could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
1- Sending training recordings to clients
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
Good logistic to manage
What do you like best about the product?
It's very easy to get all the insights in order to have a better personal performance
What do you dislike about the product?
I noted only not receiveing that much notifications for ex: (Receiving notifications that our call has been evaluated)
What problems is the product solving and how is that benefiting you?
Betterlogistics in notifications
Awesome Application For Training Tool
What do you like best about the product?
Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic.
What do you dislike about the product?
The search parameters could be widened to make it easier to locate certain calls. I've also had experience with the search engine taking me to my previous search when typing in a new parameter.
What problems is the product solving and how is that benefiting you?
Gong gives us the ability to see what others are doing in their scripting to better build our own independent scripting or handle rough scenarios.
My Gong Experience
What do you like best about the product?
It helps us review our calls with clients
What do you dislike about the product?
So far so good. I haven't encountered anything that makes me dislike Gong.
What problems is the product solving and how is that benefiting you?
Helps us to review our previous calls and have a solid understanding of what transcribe during the call.
Gong allows for an instant replay of calls and is easier to utilize for coaching
What do you like best about the product?
I like that Gong has options to play calls in different speeds, share calls, and add notes
What do you dislike about the product?
I don't like the Gong takes a while to upload some calls.
What problems is the product solving and how is that benefiting you?
Gong is solving the issue of allowing each rep to become coachable with actual call examples to go off of for reference.
Allows me actively listen on calls!
What do you like best about the product?
Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk.
What do you dislike about the product?
Don't have a negative thing to share - Gong is my favourite software in my toolbox!
What problems is the product solving and how is that benefiting you?
Having Gong's transcriptions make it incredibly easy to go back and reference everything related to a particular subject with its keyword search. It also saves me SO much time with the transcript. I used to have really messy notes that I would have to type out or attempt to decipher. Gong now captures every important detail for me and allows me to copy + paste any important information I want to share with my team (or even better yet, send them a link to the call itself).
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