Gong
Gong.ioExternal reviews
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Excellent Tool for QA
What do you like best about the product?
Gong is best for remembering the conversation you have forgotten. Using Gong can help you find the weaknesses in your word choice or approach. I have used one other utility like Gong. I can say Gong's layout for transcription and speech is more intuitive.
What do you dislike about the product?
The downside to Gong, at the moment, is the transcription. It can be humorous at best and annoying at worst. Sometimes the words that are spoken do not transcribe accordingly.
What problems is the product solving and how is that benefiting you?
Gong allows my team leaders to assess the conversations my colleagues and I have with clients to ensure we are meeting or exceeding the quality standards set by the company.
Great Platform for accurate coaching and enablement on new employees
What do you like best about the product?
The timeline of calls! It's great simple intuitive navigation method. I use it to validate the balance of conversation (esp in sales calls between sales rep, solution consultant and customer)
What do you dislike about the product?
very little... it would be better if I can personally delete calls, but I suspect only a config setting!
What problems is the product solving and how is that benefiting you?
Coaching is the primary goal - I run a Presales team so use for coaching and ensuring consistency across the team and at scale
Must have tool in tech stack
What do you like best about the product?
Gone are the days of missing out on coaching because of schedule overlaps. Gong gives me the complete flexibility to coach reps when I have time (which can sometimes not be until 10 minutes between meetings, 7pm at night after the work day, etc). With Gong, my reps get the coaching they need to ramp and excel, and I don't have to worry about missing internal meetings or being on their calls live time as everything records.
What do you dislike about the product?
Can't think of any- Gong is a must have for sales orgs!
What problems is the product solving and how is that benefiting you?
Gong call recording alone helps us categorize and library calls for reference- whether for ramping reps, tenured reps, product, marketing, and more. Their tags and alerts helps me coach on aspects we are trying to improve as an org, and their AI suggests gaps in the deals before I even comb through them saving me tons of time.
Great tool to shorten your sales cycle.
What do you like best about the product?
Gong is awesome! Gong helps to focus on the conversations I have with my clients and enables me to review these meetings to really understand what has been said and think about the best ways/strategies to move our conversations forward. Therefore it helps me to close bigger deals and also faster.
What do you dislike about the product?
It's great, but it's also a lot. There a so many features which make it hard to really understand and use everything the tool has to offer. I would recommend introducing walkthroughs in which Gong can explain how all the different features work so users can get the most out of the tool.
What problems is the product solving and how is that benefiting you?
It is great for virtual meetings and enables you to focus on everything that has been said during the call and allows you to review the call when the meeting is over. This helps you to really understand the pain points of your clients. Less suited, of course, for F2F meetings and phone calls.
Game Changing
What do you like best about the product?
One of the biggest things right out of the gate as a CSM is the ability to view meetings across teams which helps fulfill the ethos of "all things pass through the CSM/AM"
What do you dislike about the product?
Slight learning curve and lots of moving parts, but nothing that is breaking. Documentation could be *slightly* better, but again this is also not a breaking issue.
What problems is the product solving and how is that benefiting you?
Improves the onboarding experience of new employees, gives powerful insight into your sales pipeline and helps hone in on churn risk and expansion opportunities through keyword analysis
A Salesperson's Best Friend
What do you like best about the product?
Gong offers a wide range of helpful features that help sellers coach and learn with data. Their solutions continuously expands to solve more problems for sales teams (some that I didn't even know I needed).
What do you dislike about the product?
The platform has very little to complain about. I personally have not run into any issues that I cal list as a negative.
What problems is the product solving and how is that benefiting you?
Keeping rep pipelines hyper-clean and allowing sellers to keep perfect notes (ability to review calls)
Every Sales Team needs Gong
What do you like best about the product?
Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams.
Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement
Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement
What do you dislike about the product?
Search can be improved, if i want to search by a keyword, the results are not accurate
Some team members and clients may be uncomfortable having their conversations recorded and analyzed, which could create privacy concerns.
Some team members and clients may be uncomfortable having their conversations recorded and analyzed, which could create privacy concerns.
What problems is the product solving and how is that benefiting you?
Three fundamental problems gong is solving for us:
1. Gong's coaching and training features help sales reps and GTM teams improve their skills through personalised feedback and performance tracking.
2. Gong's collaboration allows team members to share insights and best practices, ensuring everyone is aligned and working towards the same goals.
3. Gong integrates with Salesforce making it easy to sync data and streamline workflows.
1. Gong's coaching and training features help sales reps and GTM teams improve their skills through personalised feedback and performance tracking.
2. Gong's collaboration allows team members to share insights and best practices, ensuring everyone is aligned and working towards the same goals.
3. Gong integrates with Salesforce making it easy to sync data and streamline workflows.
It makes listening to calls a breeze.
What do you like best about the product?
The ability to see transcription while listening to the call.
What do you dislike about the product?
The transcription at times does not capture the correct words.
What problems is the product solving and how is that benefiting you?
It gives us a better and easier way of listening to a call and apply scoring efficiently.
Overall good experience
What do you like best about the product?
Easy to listen to registered calls; very easy dashboard.
What do you dislike about the product?
Sometime it's hard to find the piece of conversation you need to listen to.
What problems is the product solving and how is that benefiting you?
I can review and listen as may times as I need every call, and this is very usefull.
Really useful tool for self-development & communication
What do you like best about the product?
I like how easy it is to use. It saves me having to take notes when I'm on a call as I know I can just watch the call back at a later date & take notes then. It's also a great tool for sharing interesting questions, best practice & providing examples for training.
What do you dislike about the product?
Some of the features are still a bit cumbersome and the menus can be difficult to navigate. Streamlining some of these sections or making it easier to find certain pages would be great.
What problems is the product solving and how is that benefiting you?
Gong is helpong me to keep track of common themes that appear in my client calls and find new ways to tackle them. Whether it be objections or general queries, Gong helps me to identify where I could have tckled a situation differently.
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