Gong
Gong.ioExternal reviews
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Great Conversational Intelligence Software
What do you like best about the product?
Seamless integration with Zoom and Salesforce, user-friendly interface, wide range of conversational features (Points of Interest,speaking/hearing time proportion, trackers...)
What do you dislike about the product?
It's a bit expensive, so it don't might be affordable for small companies. But, for bigger companies, it totally worths its price! Live chat support would be nice too.
What problems is the product solving and how is that benefiting you?
Gong has been a essential tool for Sales Enablement. We use that to verify the sales team fortress and points of improvement. With Gong, that's easier than just watch a raw recording, because Gong offers features that are crucial to analyze the quality of demos, such as: points of interest, trackers, linking with our Salesforce opportunities...
Helps me do my job better!
What do you like best about the product?
Gong queries help me stay on top of all customer calls I should be aware of and allow me to better track them and follow up on them.
What do you dislike about the product?
Gong is not the best when it comes to different accents. It is very good with an American accent.
What problems is the product solving and how is that benefiting you?
As a product manager, I want to know what customers say about our products. With Gong, I can keep track of customers' feedback without needing to be in the meeting.
Great asset to our team
What do you like best about the product?
The smart automations make it easier for me to follow up on my action items
What do you dislike about the product?
Adding another tool to my tech stack is a lot but so worth it
What problems is the product solving and how is that benefiting you?
Being able to look back and calls and quickly search for information and action items
Gong changes the way we sell with every single call
What do you like best about the product?
Being able to rewatch calls and see things that are brought up in the conversation is absolutely transformative, but then Gong's transcription ability to read what is being said, comment, jump to parts, at a very quick rendering speed where I'm not waiting around for something to load is incredible.
What do you dislike about the product?
One of the things that I don't necessarily like is having Gong be an active participant (or what looks like) in our Zoom calls, I wish we could add Gong to a call without having Gong recorder in the room.
What problems is the product solving and how is that benefiting you?
Gong solves us ever needing to take notes during a conversation, forgetting what was said, and remembering what we had to do as an action step after the call. It also changes the way that we coach, evaluate and pitch future clients.
Best tool for fast learning and maximizing each call
What do you like best about the product?
I like the ability to listen to the last calls before the next, helps get in the mindset and pick up on the pains which prompted the need for prospect to use your solution
What do you dislike about the product?
I hear that it's a rather premium product. It does pose a challenge when your customer base doesn't use zoom audio and then the call/ convo intelligence isn't matched up properly
What problems is the product solving and how is that benefiting you?
Gong is able to show you how to improve the flow of you deals by simply talking less and listening more. Seeing your talk tome percentage compared to the prospect was an easy fix that allowed me to progress my deals beyond the discovery and demo stage a lot quicker
Love Learning with Gong
What do you like best about the product?
Gong is a great tool for sales teams as you are able to be more involved and listen actively in your conversation without worrying about taking notes on every small detail because you know it will be recorded for you. Additionally, I'm able to go back and review my calls to see where I could have improved. As a sales leader, there is really no way to understand if your sales team is following best practices or what your top performers are truly doing differently without having access to their client calls.
What do you dislike about the product?
I don't have any significant dislikes about using gong. On Microsoft teams meetings, it shows up quite early to the calls, so you can no longer tell if your client/prospect hopped on or if it was gong. It would be nice if it just recorded the call without having to be a whole other person in the meeting
What problems is the product solving and how is that benefiting you?
Gong is helping me to capture intricate details I missed on calls before, recall things clients said on calls, learn from top performers, and get better by reviewing my own calls for areas of improvement
GONG - is an invaluable tool for business.
What do you like best about the product?
1) Internal and external (client-facing) calls can be recorded and shared. Play-back-on-demand allows people to access training material, critical meetings, and participant interaction at the click of a button; 2) The search feature is intuitive and makes it easy to find the recording you need; 3) GONG translates the recording to text so you can search for specific words/phrases; clicking on it takes you to the point in the video where the comment was made.
What do you dislike about the product?
Can't insert comments/callouts to highlight key points or enhance meaning.
What problems is the product solving and how is that benefiting you?
Productivity. Coaching. Aggrements. Actions.
Easy to use! Great for learning!
What do you like best about the product?
After each call I get a recording within a few minutes. It's easy for me to listen back to the call and take notes.
What do you dislike about the product?
Overall Gong is 10/10! Sometimes the translations don't pick up correctly, but they are getting better.
What problems is the product solving and how is that benefiting you?
As a sales rep I like to be present during my calls. Gong makes it easy to go back and listen to each call and take notes after.
Gong helps provide context proactively for all teams
What do you like best about the product?
Able to go back and review calls or missed opportunities that could benefit your teams.
What do you dislike about the product?
Other than having to advocate it to be used, there are no dislikes!
What problems is the product solving and how is that benefiting you?
Proactively solving issues that arise or are mentioned before they become a "ticket" for clients.
My Experience
What do you like best about the product?
I love how Gong shows me how often I am using filler words or the words/phrases I used A LOT during a call. I like that it outlines areas of opportunity in the call as well. One of my favorite things about Gong is that others on our team can leave notes at specific points in a call and I can click on a note and Gong takes me to that exact moment in the call so I can listen to it along with the note left.
What do you dislike about the product?
We have had to become VERY specific in how we title calls so that we are capable of searching it.
What problems is the product solving and how is that benefiting you?
I am learning more about what filler words or phrases I overuse. Gong also is helping me pinpoint areas during a call where there is silence. This is allowing me to understand how to use this to my benefit and when it is not beneficial.
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