Gong
Gong.ioExternal reviews
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Allows me perfect resources for trainings
What do you like best about the product?
Having Gong automatically record training calls with customers, I am able to create an easy-to-access library of calls for the customer. It also allows me to share snippets of important parts of the training as well as entire transcripts. Without Gong, my day-to-day functions as an Onboarding and Implementation specialist would be 100 times more labor-intensive.
What do you dislike about the product?
I would not call it a "dislike", but being able to mute the notification that the call is being recorded at the start of every call would be great.
What problems is the product solving and how is that benefiting you?
Quickly and easily accessing and sharing previous calls and transcripts with customers.
A Must Have Tool for AE's
What do you like best about the product?
Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation.
What do you dislike about the product?
I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable.
What problems is the product solving and how is that benefiting you?
Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance
Gong Is The Best For Its Flows
What do you like best about the product?
The option to add multiple people to the flow and then forget about it as it does the job as per the way the flow is designed. I dont have to keep a tab on the Emails i have sent to people and the calls missed for customers
What do you dislike about the product?
It times out for majority of the time i try to login and use it .
What problems is the product solving and how is that benefiting you?
multiple people to add to flows and automate the steps
Gong Positive Feedback
What do you like best about the product?
First is the power of self-coaching and improving my own performance. Being able to replay my client calls and see the full transcript is a game-changer. I can analyze my talk-to-listen ratio, pinpoint moments where I could have asked a better discovery question, and refine how I explain complex topics like new campaign types or ad policies. It provides an objective look at my approach that’s impossible to get from memory alone.
What do you dislike about the product?
I don't think there's anything I dislike for their features now, I am satisfied with those features I usually use.
What problems is the product solving and how is that benefiting you?
I always needed to create an email for a summary of discussion after every sales call so its a little bit hassle for me to do that aside from other admins I needed to get that done. But there is a feature in Gong that they have the summary of every call in bullet points so it is much easier for me to do that now.
Essential Tool for Smarter Selling
What do you like best about the product?
I like that Gong automatically records and transcribes every sales call, making it super easy to review what was said, coach my team, and quickly find key information about the call.
What do you dislike about the product?
Sometime the reporting features can feel a little complex and overwhelming to set up exactly what I need, making it take longer than expected to pull simple metrics
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what actually happens in a call by recording, transcribing, and analyzing them all. This benefits me by making coaching easier and giving me a clear, objective view of how to deal the call if Incase there are some questions that I forgot to. I can always go back to that interaction using Gong.
Feedback
What do you like best about the product?
realtime recordings, excellent. knowledgeable
What do you dislike about the product?
oh nothing. everything in Gong are very nice
What problems is the product solving and how is that benefiting you?
realtime feedback. the ai can help us provide a summary of the conversation. it very convenient to use. I love it
Meeting Summarization & Key Point Capture
What do you like best about the product?
Explaining the Conversation (Call Spotlight/Briefs)
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
What do you dislike about the product?
None so far since it is effective when creating a proof of pitch and discussion
What problems is the product solving and how is that benefiting you?
Gong automatically captures 100% of customer interactions (calls, emails, meetings) and uses AI to extract objective data points like sentiment, talk-to-listen ratios, and key topics discussed. This gives you real, reality-based insights into deal health.
Powerful tool for recording, meeting minutes and next steps
What do you like best about the product?
Ease of use, possibility to share recordings via links conveniently, translations of notes, integrations
What do you dislike about the product?
Requires a license to share a recording as a record (not via link)
What problems is the product solving and how is that benefiting you?
Recording calls and meeting notes taking via multiple platforms - MS Teams, Chime, Hangout, Zoom, etc.
Makes reviewing calls and follow up SO SIMPLE.
What do you like best about the product?
I love that it transcribes and outlines my customer calls. It it so easy for me to ask questions about a past call and navigate to that section. Other features I love - listening back over calls with my boss for coaching, reviewing team member calls to improve product knowledge, and more.
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
What do you dislike about the product?
Nothing yet, it has been easy to integrate into my workflow & Salesforce so far.
What problems is the product solving and how is that benefiting you?
Helps me review customer conversations and calls so that I can stay on top of next steps and provide a professional, clear experience for my customer.
Turning Calls into Actionable Insights
What do you like best about the product?
What I like best about Gong is the complete visibility it gives into customer conversations. It highlights key moments, risks, and action items, making it easier to coach teams and improve deal outcomes. The AI-driven insights save time and help us focus on what truly moves the needle.
What do you dislike about the product?
One downside of Gong is that it can sometimes feel overwhelming with the volume of data and notifications. The AI insights are powerful but may require some time to interpret and act on effectively.
What problems is the product solving and how is that benefiting you?
Gong helps capture and analyze every customer conversation, uncovering key risks, opportunities, and insights that would otherwise be missed. This improves coaching, accelerates deal cycles, and ensures more predictable sales outcomes.
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