Gong
Gong.ioExternal reviews
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Gong is an immersive tracking of the customer journey.
What do you like best about the product?
It allows me to track my conversations, improve my handling, collaborate with teammates and become better.
What do you dislike about the product?
There's nothing I dislike about the software as it's been continually improved and is now at an optimum state.
What problems is the product solving and how is that benefiting you?
It's allowing strategists to monitor their quality, improve their delivery and augment themselves to be better.
Easy to use
What do you like best about the product?
Easy to use, share, refer back to, and highlights next steps/ action items promised to customer
What do you dislike about the product?
Sometimes does not kick in automatically when a meeting has been recently scheduled
What problems is the product solving and how is that benefiting you?
having to take copious notes during a sales call
Helpful
What do you like best about the product?
I like getting to go over mine and my colleagues conversations to better train myself for future seller conversation. I like that my managers can listen and comment their critiques and suggestions for me.
What do you dislike about the product?
There is nothing that I don't like about it. I wish I didn't have to say I'm on a recorded line for it to record but that is the only thing.
What problems is the product solving and how is that benefiting you?
It's solving a lot of things by giving tools to help teams succeed. It is a great tool for new employees learning how to engage with sellers, increasing phone etiquette skills, and helping businesses be able to recap conversations with information they may have missed.
Super easy, user friendly, best tool for preparing for meetings.
What do you like best about the product?
How easy it is to sort through the zoom calls with my clients. Creating timestamps makes it pretty easy to share important parts of the calls which helps me when I prepare my meetings.
Also it is super efficient with how fast it takes me to find certain calls. I like how after a few hours of completing a zoom that when I log in the calls will automatically be there ready for me to go.
Being able to listen to the calls at a faster speed helps as well to sort through important things/fluff on the calls.
Being able to also see the breakdown as to when a client speaks vs when I speak is huge as it's easier to sort through important points that the clients state as well!
Gong usage stats are also interesting to look through because you get to see how many questions you ask on average in your calls, how short your sentences are.. etc.
Also it is super efficient with how fast it takes me to find certain calls. I like how after a few hours of completing a zoom that when I log in the calls will automatically be there ready for me to go.
Being able to listen to the calls at a faster speed helps as well to sort through important things/fluff on the calls.
Being able to also see the breakdown as to when a client speaks vs when I speak is huge as it's easier to sort through important points that the clients state as well!
Gong usage stats are also interesting to look through because you get to see how many questions you ask on average in your calls, how short your sentences are.. etc.
What do you dislike about the product?
When I'm booking meetings with clients that have seen our product before and they're an older customer, usually Gong does not have calls past 1 year which makes it hard to catch up on the conversation.
What problems is the product solving and how is that benefiting you?
Gong helps me prepare for meeting with any client. Listening to cold calls and zoom meetings through Gong has been an absolute game changer for me being prepared to close deals.
Gong is the tool you have been dreaming of!
What do you like best about the product?
I love the usability - Gong provides so many advantages, but the user interface is what I appreciate most.
What do you dislike about the product?
The call event does not push back to CRM to make an entry for an activity :).
What problems is the product solving and how is that benefiting you?
There is a recording of a call - no more assumption made on what the client said, wanted, didn't want, or didn't like. All recordings are available to leverage for learning opportunities for new staff. We are only touching the surface on all the benefits Gong brings to the team.
I LOVE GONG!!!! it is the best thing ever
What do you like best about the product?
I am started working at a new company 3 months ago, and Gong was able to help me get ramped up as an account manager. Being able to watch how my manager conducts meetings when I am working out on the treadmill or going for a walk has been super helpful. It's also nice to be able to sit in on sales calls, board meetings, etc to see what the company is up to.
What do you dislike about the product?
Nothing really. Only two downsides I can think of is I wish there was an easy way to send "gong" into calls when I forget to record it, and the noise at the beginning
What problems is the product solving and how is that benefiting you?
Gong is helping me get onboarded faster. It's easy to share good customer calls with people who are not normally customer facing. I like how it helps me recap what a customer says when I missed it via note taking. It also helps me become a better account manager because I am able to watch through and give myself feedback.
Sensational platform for meeting reviews and follow-up tasks
What do you like best about the product?
It is extremely helpful that Gong records and lists all participants of the call when some participants aren't necessarily registered in the meeting invite that helps with building out a better contact list, not to mention the helpful callouts with the meeting and jumping to sections of the call.
What do you dislike about the product?
I find the limited period for sharing a call with a customer before it expires is not helpful. This could be a company policy or software that I may not be aware of yet.
What problems is the product solving and how is that benefiting you?
Gong helps solve the gap where volumes of calls and meetings occur on a daily basis and given me a practical way of managing notes and follow-up actions so that I don't miss a beat.
Really cool product
What do you like best about the product?
Being able to send snippets of calls and having a archive of my calls
What do you dislike about the product?
Nothing - this is an awesome product. Make it a little easier to click on a specific moment in a call
What problems is the product solving and how is that benefiting you?
My terrible short term memory
The Great Gong
What do you like best about the product?
Gong is a great tool to utilize if you are like me and can never remember anything! I can go back and listen to calls anytime instead of asking the same questions again!
What do you dislike about the product?
I wish you could integrate Going into incoming calls and that the UI will flip horizontal on mobile devices/Ipads.
What problems is the product solving and how is that benefiting you?
Memory, learning and development
An absolute game-changer for AE's
What do you like best about the product?
Just being able to easily recap previous discovery or demo calls prior to next meetings is incredibly useful. Before, I had to suffer through the clunky UI of Zoom's recording library, which doesn't tie to our CRM. With Gong, I can look up calls based on the deal stage, by customer, by keywords (and knowing who said what). The new Assists tool is also beneficial to ensure I don't let essential tasks fall through the cracks.
What do you dislike about the product?
I honestly can't think of anything off the top of my head. I'm a huge fan of the product.
What problems is the product solving and how is that benefiting you?
It's helping me stay on top of my tasks and capture insights on calls that I can easily digest to make sure I'm not scribbling down notes frantically on a call.
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