Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
More than a CRM
What do you like best about the product?
When started studying for the certification, I found out that Gong is a very detailed tool that you can benefit in many aspects of your line of business. Amazing initiative.
What do you dislike about the product?
It is easy to get lost in the tool because there are tons of things you can do. One must excel using Gong to fully benefit from it.
What problems is the product solving and how is that benefiting you?
evaluating calls in a fun and interactive way, our agents also evaluate each other for better quality analysis.
Customer Success Manager
What do you like best about the product?
Transcription services and easy to use UI
What do you dislike about the product?
There are no major downsides to Gong, overall it works well for me.
What problems is the product solving and how is that benefiting you?
Allowing me to focus on strengthening my partnership with clients and identify trends from meeting to meeting.
Gives me the ability to focus on calls while "taking notes" that I can review at a later stage.
What do you like best about the product?
Call listen back feature enables me to retrieve all info I need
What do you dislike about the product?
Pushy emails about certain deals. I don't use GONG for the CRM functions
What problems is the product solving and how is that benefiting you?
It gives me the ability to focus on my calls and not needing to take notes. It enables me to always "remember" certain deal details
Crucial Tool For My Job
What do you like best about the product?
I love being able to send snippets of my calls to my manager for focused feedback and discussion during our 1:1s. I love being able to review my calls and the fact that I can capture everything the customer says. Gong allows me to improve my demos and empowers me as a seller. I will demand it at every company I go to moving forward!
What do you dislike about the product?
More gong! I would love an app where I can listen to calls on the go and offline. I want to be able to use the tool on runs and morning walks. I would also love more easily accessible statistics about my tool usage and the on-call feedback that it provides.
What problems is the product solving and how is that benefiting you?
It helps me be a better seller. Using gong, I can easily send snippets to my manager for feedback. I love the comments section sidebar, it allows me to easily track our conversation around what I highlight.
Make your sales flow hit even harder
What do you like best about the product?
I really enjoy being able to watch "game film" and seeing the ratio between talking & listening. Another aspect I like is the ability to learn from calls my colleagues have had in the past.
What do you dislike about the product?
Nothing I can think of to be honest. Everything seems to work wonderfully; have yet to encounter any sort of system issues or delays. This tool feels like an essential one for every sales team.
What problems is the product solving and how is that benefiting you?
The issue of over selling on initial calls as well as lackluster discovery. Gong allows users, and managers, to see where areas of opportunity reside when selling!
Great for Sales + CS + Marketing + Product teams. Everyone needs Gong!
What do you like best about the product?
Gong's forecasting and reporting truly simplifies what's going on within your business from a sales perspective. Their dashboard is much easier to read and collaborate in than any report in Salesforce. Gong gives both our sales reps and our sales leaders more immediate visibility into our sales pipeline and instantly helps find gaps, so you can manage deals more efficiently and effectively.
The AI insights are a huge timesaver - from deal intel to crafting follow up emails from client calls, I don't know how we could live without this now. I can get caught up on deal activity by reading a 30 second summary vs. having to scroll through Salesforce activity logs.
We use Gong Engage as well and it has been a gamechanger when it comes to building out flows, email/call templates and allows us to engage with our leads and contacts more quickly and efficiently.
Our product team uses Gong to get real-time client sentiment and to inform our dev roadmaps.
Marketing leverages Gong's keyword trackers to gain market insights and identitfy future case studies and our content marketing has leveled way up since the launch of Gong.
Overall, Gong eliminates silos between sales, marketing, cs and product and helps each individual know exactly where their focus should go on a day to day basis.
The AI insights are a huge timesaver - from deal intel to crafting follow up emails from client calls, I don't know how we could live without this now. I can get caught up on deal activity by reading a 30 second summary vs. having to scroll through Salesforce activity logs.
We use Gong Engage as well and it has been a gamechanger when it comes to building out flows, email/call templates and allows us to engage with our leads and contacts more quickly and efficiently.
Our product team uses Gong to get real-time client sentiment and to inform our dev roadmaps.
Marketing leverages Gong's keyword trackers to gain market insights and identitfy future case studies and our content marketing has leveled way up since the launch of Gong.
Overall, Gong eliminates silos between sales, marketing, cs and product and helps each individual know exactly where their focus should go on a day to day basis.
What do you dislike about the product?
Onboarding was a self-service model when we first onboarding and that took longer than expected due to time constraints. I would have liked more hand-holding as we started to stand this up. Pricing is high for smaller companies, making it a large chunk of your sales software budget.
Sometimes small bugs creep in, but they don't overly impact our business and their support team is usually fairly quick to respond. Sometimes the support team "speaks" in dev talk or asks for very technical things back from the client in order to troubleshoot, which can be hard for the everyday salesperson to understand (and creates more work).
Sometimes small bugs creep in, but they don't overly impact our business and their support team is usually fairly quick to respond. Sometimes the support team "speaks" in dev talk or asks for very technical things back from the client in order to troubleshoot, which can be hard for the everyday salesperson to understand (and creates more work).
What problems is the product solving and how is that benefiting you?
Gong is simplifying deal management and forecasting and helping us identify, rep-by-rep, what is helping them win or making them lose deals. The easy-to-read reports and dashboards make it easy for even new reps to dig in and discover what they can do more/less of and it gives leadership easy visibility into what's happening, rep-by-rep. This is saving us time, helping us have more valuable 1:1 sales check-ins and, helps us turn good calls/content into client testimonials that our marketing team is using to drive more qualified inbound leads. The Gong library is also used to help train and scale new reps.
Changed my life as a seller
What do you like best about the product?
Allows me to focus on the conversation and not taking notes. Also breaks down my talk time and patience levels which is helpful for me to grow as a seller.
What do you dislike about the product?
Transcription could be better but honestly it's hard to get that perfect and it's pretty solid anyway
What problems is the product solving and how is that benefiting you?
Helping facilitate better conversations
Great repository for reviewing an account details
What do you like best about the product?
Easy to navigate and find all the touchpoints related to a specific account.
What do you dislike about the product?
No plugin within the Calendar to show if the call will be recorded by Gong or not based on the admin settings.
What problems is the product solving and how is that benefiting you?
Retrieve the history of an account which also helps during account transition as well. It helps save on manual work for putting all the details in some excel/word file.
Will not work for a company unless they have Gong
What do you like best about the product?
I'm able to show up prepared to every meeting with all of the items that are most relevant to my prospects top of mind after reviewing calls. I'm also able to watch my coaching metrics to make sure I'm talking about topics that have historically led to "closed won" deals. I can view my trends over time to see what weeks I'm getting better or worse at this. I recently started off a bad quarter and was able to review all of the game tape and historical data around my talk tracks and noticed that I wasn't asking open-ended questions, follow-up questions or labeling emotions as much as I was in quarters where I exceeded quota. I set up a call reminder in Gong to send me all calls where those topics/trackers were not found, which held me accountable, made me more mindful, and led to me making a full turnaround before EOQ! Thanks Gong!!!
What do you dislike about the product?
I would love more proactive training for organizations that aren't utilizing Gong the way it should be!
What problems is the product solving and how is that benefiting you?
I have full visibility into my performance and can self-coach and course correct to achieve my goals and not rely on 1:1 manager feedback that has no legitimate data to back it up.
Great platform to be able to send to clients
What do you like best about the product?
We like that it allows us to compartmentalize the sections of a video with out potential clients
What do you dislike about the product?
It does take a while for the video to upload and process
What problems is the product solving and how is that benefiting you?
We think that it is better at zoom because it focuses on the people who are talking specifically
showing 1,601 - 1,610