Gong
Gong.ioExternal reviews
6,511 reviews
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User friendly interface
What do you like best about the product?
The design is bright and modern with a user-friendly interface.
What do you dislike about the product?
More accessibility features would be helpful.
What problems is the product solving and how is that benefiting you?
Agent call recording, grading, training and calibration.
Do yourself a favor and get GONG to improve your business performance!
What do you like best about the product?
I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.
I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter.
I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter.
What do you dislike about the product?
Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English
What problems is the product solving and how is that benefiting you?
all problems, they are also very quick responding. I love that we can request features and most likely get them done
Great soft for sales and customer experience
What do you like best about the product?
The synchronizing with Google meet and easy to Use, moreover there is a possibility to transcribe the calls.
What do you dislike about the product?
Nothing, everything works fine and support always helps when needed
What problems is the product solving and how is that benefiting you?
Recording all calls with clients. It helps to remember all important details
Great tool for sales calls recording and transcripting
What do you like best about the product?
Useful to keep track of deals and calls. The transcripting tool is pretty accurate. Used it frequently to listen to calls, to ensure nothing is missed out. Also used it to track deals.
What do you dislike about the product?
Some of the transcripting for Asian accents wasn't accurate.
What problems is the product solving and how is that benefiting you?
Tracking of sales calls and deals
The perfect tool to get insights of your performance job
What do you like best about the product?
Using Gong helps you with your performance job as you can analyze other colleagues' calls and improve your quality score. Furthermore, it is a fantastic tool to be assessed by your TL, as they can give you feedback on your calls and discuss your strengths and weaknesses.
What do you dislike about the product?
The calls are not registered until two hours later, so sometimes you cannot include some excellent calls in a contest.
What problems is the product solving and how is that benefiting you?
With Gong, you can search for relevant information discussed during the call, so if you haven't had the opportunity to take notes with the Gong tool, you always have access to the call.
GONG is GOLD!
What do you like best about the product?
I really love the analytics of the tool and the way it can pickup up on certain topics being discussed. I also really like the call feedback functionality.
What do you dislike about the product?
Tbh I haven't really seen any downsides yet if any, I'd be sure to let me someone know if I do in future
What problems is the product solving and how is that benefiting you?
It's solving the problem of having to have to take notes while on a call and also allowing reps to get better by relistenjng to their calls and seeing where they can improve. Which was not really possible before a tool like gong
The tool that you didn't know you didn't need
What do you like best about the product?
It's good for listening to calls and finding out what was said and how it was said. It's also good for going back and double checking what the client said, so that you can ensure that you get things right or you have backup to help correct a situation.
What do you dislike about the product?
It's too complicated, and not intuitive at all. Using it is very...discomforting. Searching for calls is not easy, moving around in the calls is not easy, and understanding the pipeline management portion of it is almost impossible. Some people figure it out, but I think most just fumble through and tell tall tales about how easy it is for them to use.
What problems is the product solving and how is that benefiting you?
For me, the only business problem gong solves is the call recordings. It allows me to review my calls and listen to them so that I can understand either where I went wrong or what the customer really said.
Great for consultants!
What do you like best about the product?
Gong is great for training purposes. You can see your talk ratios and the call is broken up by topics so you can easily jump to a section you want to review. I also love that I can send the recordings to my customers so they can review our call discussion. I also LOVE the transcripts and how I can search a topic and it will take me to the exact point in the call.
What do you dislike about the product?
Sometimes after a call with a customer when I am drafting up the follow up email my gong recording takes a while to load. Sometimes I have hour long calls so understandably it will not be instant but I wish the load time was a little quicker so I don't have to wait before sending my folow up email.
What problems is the product solving and how is that benefiting you?
Call recaps to customers. And Gong is helping me improve my skillset in my role by allowing me to review calls.
Gong is the best for chat summaries, AI-assisted call summaries
What do you like best about the product?
I use Gong almost every single day. It is particularly helpful in allowing me to dissect my calls for certain words and phrases. I can really see if I am consistently saying certain things to callers.
What do you dislike about the product?
Gong is fairly user-friendly. Currently, I don't dislike anything
What problems is the product solving and how is that benefiting you?
Gong solves the problem of recording calls, allowing you to search your calls, and helps keep productivity high.
Indispensable tool
What do you like best about the product?
the filtering capabilities for the within-call text are not only superb, but unlike other software I've used
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
What do you dislike about the product?
not a huge fan of the account overview page, which shows you all the company's interactions with a specific account
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
What problems is the product solving and how is that benefiting you?
coaching on calls in systematic ways
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
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