Gong
Gong.ioExternal reviews
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Great way to gather tangible data from sales calls!
What do you like best about the product?
I have been using Gong.io for the past few months, and I have to say that it has been a game-changer for our sales team. The call analytics feature has given us insights into how our sales calls are going and where we can improve. It's amazing to see how much we've improved our pitch and close rates just by analyzing the data that Gong.io provides.
What do you dislike about the product?
The interface is not very user-friendly (coming form an administrative side), and there is a significant learning curve when it comes to navigating the different features.
What problems is the product solving and how is that benefiting you?
It's amazing to see how much we've been able to improve our pitch and close rates just by analyzing the data that Gong.io provides.
The secret sauce for salespeople
What do you like best about the product?
The ability to receive a transcript of your conversation with customers, to be able to go back and review how customers reacted, and the ability to learn how you stack up vs. top performers in simply invaluable to the modern day sales professional.
What do you dislike about the product?
After 3.5 years of use, I really have nothing negative to say about Gong.
What problems is the product solving and how is that benefiting you?
Gong eliminates the need for me to take notes during a call, allowing me to purely focus on the customer and their needs. Gong teaches me how I'm performing vs. my peers in terms of question asking rates, patience, longest monolgue, and more. These insights help me be a better professional.
Gong is great
What do you like best about the product?
One cohesive spot for all the calls previous/current reps have run. Allows me to do research on previous closed lost opportunities to re-engage aappropriately.
What do you dislike about the product?
There's a lot of bells and whistles that I'm not fully versed in.
What problems is the product solving and how is that benefiting you?
Helps me keep an eye on the deals i've sourced and how they are/are not going through the sales funnel.
Great tool for coaching people new to sales, while also helping the veterans improve
What do you like best about the product?
Grading different aspects of a sales call. I love seeing the green dots telling me that I'm in the recommended ranges for the amount I talk, the amount my clients talk, etc.
What do you dislike about the product?
My biggest complaint is when I'm creating a Teams invite and using the "make it a gong meeting" button. It's cumbersome to log into the meeting and doesn't feel intuitive.
What problems is the product solving and how is that benefiting you?
It's helping me catch tidbits of info I may have missed while relying on my listening ability/taking notes. It's also more organized than my manilla folders filled with notes.
Works great!
What do you like best about the product?
I like how Gong highlights action items from meetings and reminds me to follow up on them. Very intuitive technology.
What do you dislike about the product?
The only issue I've ever had is that Gong sometimes shows up late to a meeting. This happened once or twice, and it was about 1/3 through a 15 minute meeting.
What problems is the product solving and how is that benefiting you?
Before Gong we were not recording calls. I'm a new employee so having this database of all the calls we make is really helpful.
The time Saver
What do you like best about the product?
easy to access and easy to know where to jump the blank space to conclusions
What do you dislike about the product?
user interface is very complicated and the colour inversions could be better
What problems is the product solving and how is that benefiting you?
accessing the recordings is very helpful and help to understand where i have wasted time and the review of my performance helps me
Best Sales Intelligence tool ever
What do you like best about the product?
Gong has literally everything you need. My favorite feature is the live listening feature. This is super helpful for someone like myself who manages multiple team members, and constantly needs to listen on their live calls to give feedback.
What do you dislike about the product?
Can't think of much, it's my favorite tool in our tech stack by far. The only thing I can think about is the cost, it is a bit high on our organization, but the value is there.
What problems is the product solving and how is that benefiting you?
It solves my forecasting issues with the ability to sync with SalesForce Additionally, it helps me review all of my previous sales calls and leave myelf and my teammates notes.
Market Leader in Conversational/Revenue Intelligence for a Reason
What do you like best about the product?
Very easy to use and integrates with our tech stack and most normal tech stacks. The ability to catalog conversations and search that catalog is excellent for creating training and onboarding material for new reps and seeing if we are having the right conversations.
What do you dislike about the product?
Integration with HubSpot is much weaker compared to Salesforce Integration. There is also an issue with the ability to dedup automatic meeting creation in the CRM if you utilize other integration with your calendar.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding new reps since leaders can't sit in on every call to provide coaching. Libraries are also good for onboarding people so they can review successful calls
Helpful
What do you like best about the product?
The Recommendations by Gong for every call are what I love most about the Gong, also we get them within a few hours.We can also compare our performance by the previous calls to the latest ones
What do you dislike about the product?
I have been using Gong for almost three months now and so far, I have not experienced anything wrong.It gives appropriate recommendations within a few hours and also we can tag people to give a feedback/Review
What problems is the product solving and how is that benefiting you?
The Personalised recommendations for every call helps me in understand how the call is going and also gives me the points of improvements, which i think is benefiting me to do my job perfectly
Helps us improve quality of the call.
What do you like best about the product?
The best part is we can hear our own calls and review where we can do better. Also, we can listen to the best calls of our Team Members as well.
What do you dislike about the product?
Nothing in particular to dislike. It is good just the way it is.
What problems is the product solving and how is that benefiting you?
it helps us score our calls and compare our previous calls with the current one.
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