Gong
Gong.ioExternal reviews
6,511 reviews
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Best for self valuation
What do you like best about the product?
How we can monitor our calls and tag calls to get feedback on a particular call makes it a beneficial tool.
It's very user-friendly and easy to listen to calls according to the dates and names on the account.
It's very user-friendly and easy to listen to calls according to the dates and names on the account.
What do you dislike about the product?
There is nothing to dislike as its a very useful tool that will make you a better caller as you valuate your own calls to improve your pace and tone of your speech
What problems is the product solving and how is that benefiting you?
it helps me understand the pacing of the call and the tone of the voice to understand what will be a better module to take the calls accordingly. also helps boost confidence on your own call
Helps hold people accountable
What do you like best about the product?
Gong announces itself clearly when joining calls, has an easy to search through interface, makes it easy to share call recordings with customers and internally
What do you dislike about the product?
Transcripts are a little ehh, sometimes it just stops showing up to meetings randomly, trimming calls is a ittle clunky
What problems is the product solving and how is that benefiting you?
It saves me from having to piece together what went on in the sales process from email chains. Also makes it easier for customers who are willing to go back and listen to original trainings vs be trained again
Love how easy it is to review calls.
What do you like best about the product?
Gong makes it super easy to record, store and browse customer calls. When prepping for future calls, it's helpful to listen to a previous recording. The audio tracks help you fast forward to a point where a particular person is talking. The transcript makes it easy to look for keywords when trying to figure out at what point during the call the "xyz" point came up. If you don't just want to rely on your ability to take notes and listen/talk simultaneously, get Gong.
What do you dislike about the product?
If a person on a call shows up late, their name may not get picked up by Gong's AI. Their search feature can also be clunky and takes some getting used to. Overall, everything works great.
What problems is the product solving and how is that benefiting you?
Gong helps me focus on the call and not on taking notes. It also allows our team to catch up and review calls we could not attend.
A must-have for business professionals!
What do you like best about the product?
I love the analysis at the end of calls that shows me how much I've been speaking...because it also tells me how much I've been listening to clients.
What do you dislike about the product?
The only downside is that I'm not yet an expert at using Gong. I'm sure it will be even more potent once I learn how to use it.
What problems is the product solving and how is that benefiting you?
Gong helps me optimize my calls with clients. As a customer success manager, it is critical to hear client concerns and develop a pathway for success with them.
Much needed solution for salesperson!
What do you like best about the product?
I record all my demos which I can then share w/my prospects (saving me doing a second demo for another member of their organization). I also use Gong to go back and review what was said as a refresher before the follow up appt. It has also been useful when a prospect says I said or didn't say something to go back and review. I find Gong a tool that I need in order to do my job effectively!
What do you dislike about the product?
I don't dislike anything, but I don't use all the other features that Gong provides as I use the ones provided by my CRM.
What problems is the product solving and how is that benefiting you?
I'm able to go back and review quoted pricing or specifics before the next call.
It took me a while to come around but its proving to be a very useful tool
What do you like best about the product?
The insights tab, where I can track each individual's performance and compare it to the team's average.Gong helps in getting to know my team's strengths and weaknesses better, helps me provide much better feedback , and improves the effectiveness of my coaching
What do you dislike about the product?
Searching for a specific contributor or conversation can be tedious.
What problems is the product solving and how is that benefiting you?
Alleviates the need o T sync schedules to shadow calls.
Its very easy to use.
What do you like best about the product?
It's straightforward to listen to our and my colleagues' best calls and implement the best inputs on my calls. The comment section and the tagging method is also very helpful.
What do you dislike about the product?
Nothing as such. Sometimes I felt difficulty finding good calls, but eventually, I learned how to work on Gong. One more thing, the call recording takes a bit longer time to reflect in Gong.
What problems is the product solving and how is that benefiting you?
The call quality of mine, my rate of speech, and the words I am using on the call. It allows me to listen to the best calls taken by my mates. It helps us to put comments as well.
Great
What do you like best about the product?
Allows me to see what i need to improve on and see other's conversation to learn.
What do you dislike about the product?
Being able to automatically link to links that the client has shared will be useful.
What problems is the product solving and how is that benefiting you?
Allowing us to learn from other people, making us better in our craft.
Intuitively extracts and separates audio based on speaker
What do you like best about the product?
Gong lets me focus and get into the flow of the meeting. I no longer need to manually take transcripts of what people are saying, and can pay more attention to nonverbal cues.
What do you dislike about the product?
The price. I wish it were possible to onboard with a free trial, not just for one person at the company, but multiple team members. Or maybe my company is just stingy.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to get more data points out of sales calls. Does this approach work better? Before, we'd have to guesstimate. With Gong, we can know for certain.
Helps to be strategic in my calls
What do you like best about the product?
Being able to learn from other SDRs and taking listen to my past calls, Gong helps me formulate and strategize for better calls in the future. Having that ability to look back and learn from past calls helps me progress in my cold calls.
What do you dislike about the product?
Sometimes it's a bit difficult to find my most recent calls. I usually have to wait for a way before they show up. Would love to be able to access calls that occurred the same day. Other than that, no complaints!
What problems is the product solving and how is that benefiting you?
Helps me to continue building progress on my cold calls.
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