Gong
Gong.ioExternal reviews
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A must have time machine
What do you like best about the product?
Can instantly search for texts that were said from 100's of recorded calls
What do you dislike about the product?
In some (rare) cases the recording is a bit broken
What problems is the product solving and how is that benefiting you?
1. forgetting what was on a call - gong records and transcribes everything
2. Tracking specific keywords from multiple calls
2. Tracking specific keywords from multiple calls
I'll be looking for Gong in all future sales jobs
What do you like best about the product?
Have nothing but good things to say about Gong. My team uses the Deal board religiously to help get insight into deal progression, last activity, and potential at risk pipeline. Plus being able to access my entire team's library of calls for call coaching purposes has made us all better sellers.
What do you dislike about the product?
There have been a few times that Gong has not registered a call or activity, or the platform has gone down as a whole. And as someone that relies on the tool pretty consistently to prepare for upcoming calls, this can definitely be an issue. However, I don't know how much of this is totally in Gong's control. Slight inconvenience that seldom happens.
What problems is the product solving and how is that benefiting you?
As a seller, Gong has helped me to become a better seller by listening to others on my team, suggesting "assists" or coaching feedback, identifying long monologues or buzz words mentioned, and all around just evaluating my calls in a holistic point of view. Truly allows me to get a deep view into where I'm excelling and where I could really be focusing my time on improving.
Over all great product and great to help improve sales and operations.
What do you like best about the product?
I can listen to my calls and my teammate's call to help improve our process. Our sales team has been able to monitor sales and increase productivity and reduce mistakes.
What do you dislike about the product?
Overall it is a good product. I wish there would be a few more software integrations with smaller software. However, we managed to figure out how to work around it.
What problems is the product solving and how is that benefiting you?
Gong will help us solve our sales process and help increase productivity. Our sales team will be able to improve and our sales team be able to increase efficiency.
Useful for keeping track of past conversations
What do you like best about the product?
I can easily confirm what was said in a conversation with a client or colleague.
What do you dislike about the product?
I do not always remember to use it, maybe an occasional reminder to use it for calls would be useful
What problems is the product solving and how is that benefiting you?
It has helped me go back to a client and confirm something that we were unsure was discussed or not.
Great tool especially when you have back to back calls
What do you like best about the product?
Best part, I do not have to take notes. I can easily share the call or part of the call with stakeholders or with my team. This is very helpful. I always use this.
What do you dislike about the product?
Translation needs to be improved. Sometimes, I can hear a person speaking clearly, but the translation is not up to the mark. There are some bugs when I review the transcript for the text to send someone as a message.
What problems is the product solving and how is that benefiting you?
Action Items and MOM (Minutes of Meeting). This is super helpful. I also use the data analytics part to help me evaluate how much I speak vs the other parties on the call.
Useful for Note Taking / Improving
What do you like best about the product?
Gong Helps me be present in calls so that I can leave the note-taking part for after the call. Furthermore, it is a useful tool to improve on certain aspects and habits to be more effective at work.
What do you dislike about the product?
My only dislike is the robo disclaimer that happens at the very start of the call. This can be slightly alarming for folks who have never used Gong before in their life.
What problems is the product solving and how is that benefiting you?
Gong solves 3 problems:
- improved note-taking, which is especially useful for technical or complex discussions
- improved feedback loop, to learn from mistakes
- if there is ever a misunderstanding, I can refer to the recording which will clarify the situation
- improved note-taking, which is especially useful for technical or complex discussions
- improved feedback loop, to learn from mistakes
- if there is ever a misunderstanding, I can refer to the recording which will clarify the situation
Wonderful tool, takes better notes than I do!
What do you like best about the product?
My favorite part of using Gong is the Points Of Interest. I can see keywords, quick links to questions asked, links to any action items that were mentioned... it's phenomenal. I can take notes all day long, but quickly checking the accuracy of my notes without having to listen to the entire call again is vital and helps me be much more efficient.
What do you dislike about the product?
The transcription sometimes struggles with Southern accents, which I find amusing but maybe a little irritating. It's been improving, though.
What problems is the product solving and how is that benefiting you?
Helps with the efficient review of meetings, both internal and external.
Very useful and insightful in terms of auditing calls
What do you like best about the product?
I think the transcript that helps me in understanding conversation accurately
What do you dislike about the product?
None so far. But probably also able to audit lower than 1 minute calls.
What problems is the product solving and how is that benefiting you?
It solve our quality audit problem and in benefit me from having accurate insights.
Review your calls
What do you like best about the product?
For me, the most helpful part of Gong is the simple fact that I can review my calls. Critiquing my call flow, and ensuring I got all the information needed that I may have forgotten.
What do you dislike about the product?
The downside of using Gong... is nothing.
It's a win-win!
It's a win-win!
What problems is the product solving and how is that benefiting you?
Agents or the person using Gong will be able to review the calls they have taken
making sure they have not forgotten anything that they were supposed to do,
like sending documentation or reviewing another account for a particular reason.
making sure they have not forgotten anything that they were supposed to do,
like sending documentation or reviewing another account for a particular reason.
I never know it was possible!
What do you like best about the product?
I really like how simple it is to record our meeting with Gong and how powerful is their transcripts feature. I also been using those together with Hubspot as well. Currently looking into exploring more feature of Gong that I can benefit from Gong.
What do you dislike about the product?
I am trying to find out how to automatically add recorded Gong link to hubspots note so my peers can see those gong recording directly from hubspot. It will certainly save huge time for my team.
What problems is the product solving and how is that benefiting you?
Gong helps us getting better insight from our meeting that we never had a chance to unveil before. Huge chunk of information are able to help us in making better decision based on understanding Gong recording alone.
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