Gong
Gong.ioExternal reviews
6,511 reviews
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Helpful Tool
What do you like best about the product?
My favorite aspect of Gong, is the action items it flags from calls. Also, the notification that someone may be looking to hear back from you via email is helpful.
What do you dislike about the product?
Some of the more technical terms we use can be transcribed incorrectly by the AI, which makes searching more challenging.
What problems is the product solving and how is that benefiting you?
Gong is helping to keep our client communication organized, and keeping our action items top of mind.
Wonderful Product
What do you like best about the product?
I love that we can use Gong to collaborate on calls and get insights and feedback from management. I also love that it helps me understand when I may be talking too long or when I need to change how I speak.
What do you dislike about the product?
I don't really have anything bad to say about Gong. They have helped me be a better strategist for my customers and I know that with continued use and coaching I will only get better.
What problems is the product solving and how is that benefiting you?
It is helping us to be more productive and receive better coaching.I also really love the analytical side that helps me understand to slow down and gives me the insight to make me better.
Makes organizing my pipeline much easier!
What do you like best about the product?
I like that it reminds me about deals that have gone stale in my pipeline, I love the recording feature with highly detailed search and transcript capability. It's helped me prepare for demos by watching my colleagues' calls and learning from what works for them. Especially being in a remote setting I found that it's helped me ramp up my training and learning more quickly since I can watch other demos, searching for specific keywords to guide me.
What do you dislike about the product?
Sometimes it will remind me several times to reach out to a potential customer when I already know that they want me to hold off for a few months and I don't know how to change that reminder setting for each account.
What problems is the product solving and how is that benefiting you?
It helps me stay organized with my calls, leads and pipeline. It's been beneficial in helping me with my training of the company product and improve my training demos and calls.
Great sales resource for SaaS
What do you like best about the product?
I love being able to share the entire or a snip of the recording with prospects. My prospects review the videos all the time and truly find a lot of value in it. I also love being able to tag teammates in the call. For example, if a prospect asks a technical question I am unsure of, I can tag my team member in the call and they can review and give me an answer.
What do you dislike about the product?
I would say the only downside is that I have had a couple prospects not be able to view the video or access it due to their security settings. This would be the only downside I have ever experienced with the tool.
What problems is the product solving and how is that benefiting you?
It allows me to record sales calls and demos, receive feedback about my performance and improve, share with customers and prospects so they can share with members who were not present on the call, and tag my team members internally for things lie product questions or approvals on things customers ask for from leadership.
Gong review
What do you like best about the product?
I can review my conversation with my clients and improve my performance in future interactions with them. It also blocks out the names which is good for privacy.
What do you dislike about the product?
All the conversations are not recorded sometimes, even if I permit to record.
What problems is the product solving and how is that benefiting you?
I can identify the mistakes that I make in each interaction. It also determines the talk ratio, which helps to review my performance and improve it.
Excellent tool for learning and experience sharing
What do you like best about the product?
Gong is a great product for various uses across the business, whether you want to use it as a training tool for your new hires or strategy planning with the team for your clients, Gong can definitely be useful.
What do you dislike about the product?
Their voice to transcript function is not exactly the most accurate and only supports English which definitely could be improved, especially when you clients don't speak perfect English.
What problems is the product solving and how is that benefiting you?
For learning and training purposes, to watch other colleagues' client calls to learn about processes, selling techniques and knowledge sharing. Especially handy for new starters.
Transformative for your entire business
What do you like best about the product?
I don't work in Sales, I spend my time with all parts of the business instead. Gong allows me to constantly stay in touch with what the Sales team are doing, keeps me informed of what our customers are constantly asking for, and helps me keep the wider company knowledgeable and aware of what the customers are asking for.
Without Gong, I don't think our product teams and marketing teams would truly know what language our customers are using.
Without Gong you have meetings to talk on topics, or you send around full-length Zoom recordings that people don't watch.
With Gong, you send around Gong recordings which take you straight to the key points and turn a 60-minute recording into the 2 minutes you are going to care to watch.
With the Gong Slack integration, you can stay up to date in real-time with what's going on.
Honestly... it's awesome.
Without Gong, I don't think our product teams and marketing teams would truly know what language our customers are using.
Without Gong you have meetings to talk on topics, or you send around full-length Zoom recordings that people don't watch.
With Gong, you send around Gong recordings which take you straight to the key points and turn a 60-minute recording into the 2 minutes you are going to care to watch.
With the Gong Slack integration, you can stay up to date in real-time with what's going on.
Honestly... it's awesome.
What do you dislike about the product?
Setting up Trackers with keywords can be annoying at times, trying to figure out all the variations of words. But I think the new Smart Tracker tech takes cares of that, I just haven't set it up yet.
What problems is the product solving and how is that benefiting you?
Helps me to know everything the customers are saying to our sales reps, helping to spot repeated patterns.
It also helps to keep our product and marketing teams informed straight from source.
It also helps to keep our product and marketing teams informed straight from source.
Gong changed the way I get feedback from my calls
What do you like best about the product?
Having the ability to see the stats of the call: who spoke the most, if I listened and let my clients talk, how assertive I was, if I had read my client's needs appropriately, if I made appropriate questions and set valuable action items for the future, etc.
What do you dislike about the product?
I can't think of something I don't like. It surpasses my expectations, and I enjoy the number of things I can do with the tool. Even note-taking is more efficient, and being able to listen to the calls at a quicker pace is spot on.
What problems is the product solving and how is that benefiting you?
It is a tool anyone who speaks with clients can benefit from. Sales, Customer Support, Customer Success, even management can make use of it. It complements role-playing sessions by reviewing our own calls with statistics that help you understand how well are you doing, what are your strengths and weaknesses, what can you learn from other teammates by listening to their calls, etc.
Absolutely recommend
What do you like best about the product?
Just like athletes watch film, so should we! It only makes sense to go back and watch previous meetings to learn how to approve and see yourself in action. Very big help
What do you dislike about the product?
Sometimes it does suck to sit through all of the banter in the calls to find what you need to hear, but it is the name of the game.
What problems is the product solving and how is that benefiting you?
I am able to review past calls that I either needed to take notes on or start to develop a better flow to sound more natural.
Very nice for insights & training
What do you like best about the product?
While Gong offers you the option to record and then send the calls to your clients, I mainly used it to train and gain insights from my peer's calls. It is a great tool, especially in the initial phases in a new environment and has significant uses beyond that (especially with the transcript too).
What do you dislike about the product?
I did not face significant downsides when using Gong. Of course, sometimes the transcripts have wrong words and the likes but this can also depend on microphone & internet quality.
What problems is the product solving and how is that benefiting you?
Gong is solving for me the following problems:
1. Finding information that was discussed in a call if I was unable to write down all information
2. Learning from my peer's without taking up their time. Watching how they perform and what strategies they use helps me to adjust my own style.
1. Finding information that was discussed in a call if I was unable to write down all information
2. Learning from my peer's without taking up their time. Watching how they perform and what strategies they use helps me to adjust my own style.
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