Gong
Gong.ioExternal reviews
6,511 reviews
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Nice device but not that intuitive
What do you like best about the product?
very useful for follow ups appointment to get a summarize of the previous call
What do you dislike about the product?
tell what has been implemented and what is still needed from the client
What problems is the product solving and how is that benefiting you?
It is making us realize how much we take the lead or not and for how long and how many times we talk abut budget for example
Teksystem Gong Review
What do you like best about the product?
Love how you can utilize and break down exactly what you are looking for within a video for work purposes.
What do you dislike about the product?
Not a dislike, but I do feel like there is a lot to learn within Gong at times, and that could be a little overwhelming.
What problems is the product solving and how is that benefiting you?
Gong has helped with referring back to meeting that some things that I have missed which is the best part about utilizing Gong
Love this software- never forget a call again!
What do you like best about the product?
Recently, one of my most loved features is the ability to give and request feedback from teammates. It's easy to share a call and they can leave their feedback with timestamps. This is great because it gives you the context of the feedback, allowing you to communicate your thoughts in a sussinct and easy way.
What do you dislike about the product?
Sometimes the calls have a long delay before getting delivered to your inbox. Occasionally I send over call recording to my customers so having it delivered in a timely manner is important to me.
What problems is the product solving and how is that benefiting you?
Getting feedback on calls, remembering / revisiting calls, and training purposes by watching other teammates calls.
Gong makes my job easier!
What do you like best about the product?
The automatic record and documentation is huge. Transcribing is extremely helpful to be able to reference points after the call is concluded. In addition, the historical data is extremely useful. The overall UX is really simple.
What do you dislike about the product?
Too many emails from Gong on different notifications. I realize I can probably tailor this myself but it's a lot.
What problems is the product solving and how is that benefiting you?
The ability to share a recording in a clean, seamless way. The ability to record/reference at a later date is extremely useful for customer tracking.
Gong helps me keep efficient track of my pipeline and keep my leadership informed real-time
What do you like best about the product?
The transcript because it helps me review my demos better.
What do you dislike about the product?
Instructional videos for people brand new to this tech stack were hard to locate.
What problems is the product solving and how is that benefiting you?
Pipeline management for deals.
Good experience with Gong
What do you like best about the product?
The call tracking analytics help me improve my work.
What do you dislike about the product?
I don't like Gong reminding me to follow up on contacts, that is what my CRM is for.
What problems is the product solving and how is that benefiting you?
It is helping me improve my sales process. I find it very helpful to be able to review calls that I made.
I love Gong
What do you like best about the product?
I love the fact that I can easily find my calls, the statistics are very usefull too, and the comment section is nice to send something to your supervisor
What do you dislike about the product?
I would like to have option like my top rated calls, or best calls, and worse one, to see where I did better
What problems is the product solving and how is that benefiting you?
I can finally listen to my calls to improve my performance which is very useful. It make me more aware of the points I have to work on, and helps me to understand better what is expected of me.
Gong review, great tool to better performances
What do you like best about the product?
The possibility to split the conversions, get all the statistics.
What do you dislike about the product?
Inacessibility from other platforms or tools
What problems is the product solving and how is that benefiting you?
Get better quality calls, make sure I keep the right structure of my calls.
Gong gives you the insights you need to run a high performing team.
What do you like best about the product?
I like being able to create scorecards right after a big coaching session or call review session in order to then create action items and feedback that you can track as a manager to make sure your reps are following their specific plan.
What do you dislike about the product?
If you don't understand the tool and don't take ownership on how the tool will help your individual team, rep, or even company then it will be another call-listening tool that never gets utilized to its full potential. Adoption, adoption, and adoption of the product is key. don't be afraid to ask questions.
What problems is the product solving and how is that benefiting you?
A simple benefit for me is I am able to track the progress of my managers and be able to see how they are coaching their reps, and how many calls they are able to listen to in a month, week, and day.
Great to monitor deals and conversations
What do you like best about the product?
A single interface to monitor conversations, activity & opportunity stages
What do you dislike about the product?
Images and attachments not being a part of the email threads shown on Gong
What problems is the product solving and how is that benefiting you?
Leadership can monitor key opportunities using keywords in conversations and deal stages. At a Rep level, it helps see everything under a single roof.
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