Gong
Gong.ioExternal reviews
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Great Recording Tool
What do you like best about the product?
Being able to filter based on deal calls
What do you dislike about the product?
The interface could be improved to make it more user friendly
What problems is the product solving and how is that benefiting you?
Can play calls back any time and comment on different sections
Gong for Everyday use!!
What do you like best about the product?
It's very convenient to go back on specific conversations or calls that you would like to review. It's very user-friendly.
I like the option to see the transcript of the actual conversation. Note-taking became a walk in the park, making me more efficient. Having a gong is like having an automated note-taker.
I like the option to see the transcript of the actual conversation. Note-taking became a walk in the park, making me more efficient. Having a gong is like having an automated note-taker.
What do you dislike about the product?
There's barely anything that I hate about it. As I mentioned above, it's user-friendly. If there is something it can improve on, probably, it'll be the filtering option. To filter a specific call from a particular date range or time range.
What problems is the product solving and how is that benefiting you?
The minute details we tend to miss are all recorded and transcribed. It makes me more accurate and helps me provide better resolutions to my customers. In some sensitive cases, details are essential; with Gong, I don't have to worry that I might miss anything.
Experience with Gong
What do you like best about the product?
Accessibility of phrase searching, ability to read through transcripts, and ease of filter usage
What do you dislike about the product?
transcripts are not as receptive to accents other than British English or American English
What problems is the product solving and how is that benefiting you?
Allows for insights to be generated regarding our customers' experience with our products
Gong has exponentially improved my calls
What do you like best about the product?
Gong is extremely quick and easy to use. It will automatically show up to your meetings and not only record the call, but take notes on what you are discussing in different sections which makes it very simple to go back through your previous conversations and get a refresher on what was discussed and why ahead of your next call. The playback tools also make it very simple to drop yourself reminders on important elements of the conversation so you can jump right to the information you need without having to fast forward/rewind searching for it.
What do you dislike about the product?
I like it all. The only downside is that I have not made it a priority to set time aside to accept further training to learn how to use the system even more effectively.
What problems is the product solving and how is that benefiting you?
In my role I am dually responsible for managing multiple complex sales processes as well as helping to train junior sales reps. One thing that I used to really struggle with was taking good enough notes during a call/meeting to keep the thread on what was discussed in the last meeting and what needs to be discussed next as many of these meetings are weeks apart. Gong has completely eliminated this problem. Additionally, it allows me to make comments on specific areas of a call that I am trying to help my colleagues with and tagging them so they are notified that I just had a conversation that might help them.
Mid calls and no meetings
What do you like best about the product?
I like how easy it is to be able to have an overview of what goes on during the day in terms of meetings. also the ability to join with a click of a button and connect to calls
What do you dislike about the product?
maybe that it doesnt have enough versatility sometimes i think that the dialauge gets messed up or that there really is no way of reading what happens next in the call
What problems is the product solving and how is that benefiting you?
Gong is helping me connect with not only my fellow emploees but also people that we are talking to like clients and other people all around the worlk force in one simple soulution
Gong has been awesome to go back and watch calls
What do you like best about the product?
I like the action items feature where I can see what I said I would do to the customer.
What do you dislike about the product?
Sometimes the transcription isn't accurate
What problems is the product solving and how is that benefiting you?
It helps me remember what I talked about to a customer.
The Best!!
What do you like best about the product?
I enjoy having the ability to improve myself from listening to them and having others comment.
What do you dislike about the product?
I wish it was a little more user friendly and didn't take a whole day to show how many videos I listened for the day.
What problems is the product solving and how is that benefiting you?
It is solving the need to review recordings with customers and it benefits our team to improve.
it help us learned from our calls and make an improvement next time.
What do you like best about the product?
the website can be accessed easily and very helpful.
What do you dislike about the product?
not much because so far I like it and it's user friendly
What problems is the product solving and how is that benefiting you?
it helps in improving our skills in customer service and communication skills.
Gong saved my sales career
What do you like best about the product?
It is the ultimate note-taker. I am TERRIBLE at multi-tasking on calls. Truly awful. Gong allows me to be fully invested in the call I'm having, without worrying about scribbling down notes frantically as I'm trying to actively listen. I OFTEN will re-watch calls before my next call to remember tidbits about the previous conversation. Lifesaver.
What do you dislike about the product?
The search functionality could be a bit better. I sometimes struggle to find a previous call if I don't type in the correct keywords or forget when I had the call and have to look it up.
What problems is the product solving and how is that benefiting you?
Remembering commitments, building relationships, remembering customer objectives and helping to line up great discovery for retention of customers. I also use it to learn from my colleagues and practice new talk tracks.
Gong is a great surprize!
What do you like best about the product?
I'ts a great reminder of potential sales, it analyzes my work and gives me suggestions.
What do you dislike about the product?
Even though I worked in an account, it continues to remind me.
What problems is the product solving and how is that benefiting you?
it analyzes my work and gives me suggestions and reminds me of potential sales.
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