Gong
Gong.ioExternal reviews
6,511 reviews
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Great tool for call coaching
What do you like best about the product?
I like that I can access metrics on talk percentages, time taken to pause between giving a response, longest story told, question rate etc. This is super useful in helping me become more consultative on calls.
What do you dislike about the product?
I get emails regarding sales pipeline. This might be something I need to adjust in my settings but I am a CSM, not a sales rep. Not a major but it could be useful being asked about your role and which features are important to you.
What problems is the product solving and how is that benefiting you?
Improving the way I approach calls and it has made me more mindful how I come across to customers, i.e. I have learnt I am too quick to respond to a customer, rather than pausing and giving them more time to share all of their thoughts.
Gong has made be a better sales person. I could not do my job successfully w/o Gong.
What do you like best about the product?
The data/analytics & ability to watch myself and learn from each call.
What do you dislike about the product?
I am very happy with Gong at this time and would not change anything.
What problems is the product solving and how is that benefiting you?
Gong is teaching me best practices and giving me the tools to self-evaluate and improve.
Gong is a fantastic tool so I can self coach
What do you like best about the product?
I like that I can review my own calls in close to real time and see and listen to what I did well and also areas for opportunity. It's the best tool I've used for immediate feedback.
What do you dislike about the product?
I wish that transcription was more accurate yet it's always close and combined with the audio/video recording it is easy enough to listen to the call as well as read the transcript.
What problems is the product solving and how is that benefiting you?
Self coaching and immediate feedback on my talk track versus my prospects. It helps me focus on creating conversations and not just pitches and verbal vomiting. It's great for that.
The most comprehensive recording and review software I have ever used
What do you like best about the product?
I love the analysis that Gong performs on the actual call. It allows me to skip between the different call participants and even narrow down on specific content using key-words detected within the call.
What do you dislike about the product?
The UI could use a bit of clean up with the new modules like forecasting that Gong has brought to market. Possibly a more defined delineation of the modules would be ideal.
What problems is the product solving and how is that benefiting you?
It allows me to use the call analysis to determine which calls I should focus on as opposed to listening to 100% of all the calls.
Couldn't live without Gong!
What do you like best about the product?
I've been in sales/customer success both with and without a call recording tool like Gong and its an absolute game changer that saves me time, allows me to have the most informed calls with my clients, and provides continuous access to resources for them to succeed!
What do you dislike about the product?
I have never been able to figure out how to turn off the automatic email reminders on my default meeting type - additionally, I wish the emails could address everyone's names separately rather than one designated person.
What problems is the product solving and how is that benefiting you?
Saves me so, so much time in not needing to take detailed notes of a call as I am able to refer back to the recording, screenshare, and transcript of the conversation at any time!
I've been using this service daily to improve myself,recap conversations for follow up emails/calls
What do you like best about the product?
To be able to hear where I may have lost the client during the call or where I might have influenced their decision. Then to learn how to use this to become a more polished professional.
What do you dislike about the product?
That it is not easier to see(without listening) the outcome of the call. If i knew which calls were successful or not, it would improve the time needed to grow /learn.
What problems is the product solving and how is that benefiting you?
Helping me coach newer representatives when they first start and remember details from calls as a refresher for the next scheduled call. Helps me stay focused on my client's true Goals
Gong is great!
What do you like best about the product?
Gong is very useful to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
What do you dislike about the product?
It's a bit annoying to launch speakeasy and add it to all of my calls to record. It's just another thing to think of when hopping on a call rather than just clicking a button. But I do like the browser extension to make it faster!
What problems is the product solving and how is that benefiting you?
Gong allows me to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
The product is very helpful in tracking your individual performance and also as a team.
What do you like best about the product?
The text script of voice is a very helpful tool.
What do you dislike about the product?
Some words are not picked correctly by gong.
What problems is the product solving and how is that benefiting you?
Gong helps in assessing the areas of improvement and then work on them.
Great learning experience
What do you like best about the product?
Audio To Text Transcription, Feedback, learning by listening to your flaws.
What do you dislike about the product?
wrong transcriptions, CC not always supports
What problems is the product solving and how is that benefiting you?
Can listen to my recording and monologue length and trim down feedback.
Gong has been helpful in more ways that I could even imagine
What do you like best about the product?
Of course, there are the obvious places that Gong helps: things like having the ability to reference old calls, see what questions were asked, and maybe even check the tone of the call, but my favorite thing is getting an email from Gong recapping all the things that I promised to my prospects. Gong does a great job of keeping me honest and making sure I'm delivering on every detail that I mention.
What do you dislike about the product?
I'd love a "dialer" option. Recording all of my Zoom calls is great but if I can have the ability to make cold calls via Gong using my cell phone, that would bring a lot of value. (sorry if this is already available and I just don't know it.)
What problems is the product solving and how is that benefiting you?
Intelligence in all forms. Being able for myself as a sales rep to review calls. Being able to share this with my VP and CRO for feedback and strategy. Gong is the ESPN highlight reel of my demo performances.
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