Gong
Gong.ioExternal reviews
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Great for note taking!
What do you like best about the product?
I love how the presentation is transcribed as well as visually recorded. It makes finding information easy when I search for a keyword mentioned during the call.
What do you dislike about the product?
It would be nice to have all members recorded at one time during the call instead of just the speaker. It would help pick up on facial reactions missed during the presentation, especially when you are screen sharing.
What problems is the product solving and how is that benefiting you?
It is great for note-taking! I can efficiently go back to the recording to pick up on details that need clarification. These details are essential to effective follow-ups!
How a Channel & Sales Leader uses Gong
What do you like best about the product?
Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.
Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.
Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong.
Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.
Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong.
What do you dislike about the product?
Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here.
What problems is the product solving and how is that benefiting you?
- Ramping reps: it is solving the problem of the knowledge and general business acumen gap between AEs and SDRs
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
Great Learning Tool
What do you like best about the product?
How you can see the insights of the most used phrases/lingo. Also, how it has a transcript so you can pull out essential snippets.
What do you dislike about the product?
Not much to dislike. Maybe create more accessibility for more levels of the sales organization
What problems is the product solving and how is that benefiting you?
Solving the problems of ice in the veins. Gives you the tools and capabilities to manage how you want to improve and grow
Gong and its importance
What do you like best about the product?
The best part about the Gong tool is the transcript of the calls which helps us to go ahead and get proper insights about what the agents are doing on the call and how we can coach them accordingly.
What do you dislike about the product?
Its nothing i do not like but just one thing is that if we can have an easy option like a calendar to select a particular date to go ahead and get that particular calls and that would really help!
What problems is the product solving and how is that benefiting you?
Coaching is the main thing that Gong helps us to improve the call quality, and it gives a lot of insights which helps in improving the performance and productivity on the floor.
I prefer Avoma
What do you like best about the product?
Very advanced AI, and the UI was user friendly.
What do you dislike about the product?
It is very expensive and it doesn't make sense for us since we don't need all of its features.
What problems is the product solving and how is that benefiting you?
It is solving the same problem that Avoma is solving - recording software and conversational intelligence.
Gong makes it all possible for us
What do you like best about the product?
Call recording that is highly searchable
What do you dislike about the product?
Nothing -- gong is truly essential to us
What problems is the product solving and how is that benefiting you?
Dealing with multiple handoffs to support a very complex product offering
Gong makes it easy to review our meetings and collaborate with colleagues to perform better.
What do you like best about the product?
Recordings transcriptions are good to use when in English
Tag colleagues on video meetings
Automatic recording for all meetings
Separation of employees and external audience inside records
Tag colleagues on video meetings
Automatic recording for all meetings
Separation of employees and external audience inside records
What do you dislike about the product?
It somethings can be very difficult to search for a particular video or a collection of videos grouped by a specific topic
Transcripts are not available in many languages
Transcripts are not available in many languages
What problems is the product solving and how is that benefiting you?
Gong helps our team to track all video meetings and keep them organized
Notes are a thing of the past thanks to Gong's functionalities
We are able to improve our pitch day-by-day
Notes are a thing of the past thanks to Gong's functionalities
We are able to improve our pitch day-by-day
Provides great benefits and insights
What do you like best about the product?
The ability to review my calls/demos. The suggestions, talk ratio and knowing where I need to make changes.
What do you dislike about the product?
There is nothing that I intensely dislike. It does the trick!
What problems is the product solving and how is that benefiting you?
Aiding to refining and perfecting my demos and making the needed adjustments. Helps with forecasting my pipeline as well.
Hard to live without
What do you like best about the product?
Gong is the first tool that gives me the ability to not only listen in the field, but to also gain actionable insights without having to do any of the work myself.
What do you dislike about the product?
At the moment, you're unable to get standard activity reports from Gong into SFDC. With that being said, the Gong development team is working with me to understand the need and see if they can release a solution.
What problems is the product solving and how is that benefiting you?
Historically, listening in the field has been a black box. Being able to understand the conversation with the market, how pitches are landing with prospects, and feedback on the product (especially vs. competitors) is beyond valuable to anyone in a GTM organization.
Great for sharing sales insights with product
What do you like best about the product?
Setting up triggers and connecting them to slack channels is a great way to share insights with product teams. Once it's set up it removes the need for PMs to look data up or ask salespeople, which increases the number of insights that get looked at.
What do you dislike about the product?
Sometimes voice-to-text misses what the person is saying and makes me guess what the person meant. The slack excertps are a bit short and require me to look up the larger text in the web app.
What problems is the product solving and how is that benefiting you?
It's facilitating better knowledge and insight transfer between sales and product. And it helps product people stay on top of trends detected in the sales process.
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