Gong
Gong.ioExternal reviews
6,511 reviews
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Generally good but does have some issues with logging and connection sometimes.
What do you like best about the product?
I like the auto transcript part of the call and how it's logged into the system automatically
What do you dislike about the product?
Some issues logging the call and connection issues
What problems is the product solving and how is that benefiting you?
Ability to review my own calls and the possibility of reviewing other colleagues' calls to learn from each other.
Effortless Meeting Management with Gong
What do you like best about the product?
I find Gong's features very useful in my daily work. It's incredibly intuitive for recording calls, and the analytics it provides post-meetings is excellent. The ability to transcribe meetings regularly helps me recall key points discussed. I also find the video reviews helpful as a reminder of what was exactly discussed with clients. I appreciate the feature where Gong provides a suggestive follow-up letter for clients, which aids in my client communication. Using Gong in conjunction with Salesforce and Microsoft Teams integrates seamlessly into my workflow. Overall, all the current features of Gong are excellent and make it deserving of purchase.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Gong to record client meetings, obtain video summaries with key points, and receive suggestive follow-up letters, boosting my productivity and client engagement.
Efficient for Product User Research and Reducing Meetings
What do you like best about the product?
As a product manager, I love how Gong has improved my approach to user research. I can study customer problems in advance or sometimes avoid a meeting altogether by listening to calls that have already happened where users go into enough detail about the issues they are facing.
What do you dislike about the product?
As a product manager, most of the terminology and framing in their app is focused on Sales - but that makes sense.
What problems is the product solving and how is that benefiting you?
Gong reduces my meeting time to allow more focus on other priorities. Listening to customers at greater than 1x speed is such a lovely hack. Gong helps me do my own research and prep on a user instead of bothering a teammate to pass all that long in yet another meeting.
Amazing Resource
What do you like best about the product?
Being able to reflect back on calls with clients has completely changed my experience while transitioning into my new role. I don't stress about missing information or needing to remember every little detail because I know I can refer back to my meetings later which allows me to truly be present with clients and making sure I can connect with them as we are going through the onboarding process.
What do you dislike about the product?
Being new to Gong, it is sometimes a little difficult to navigate through the library to find specific meetings that I need to view. I am sure after some practice that will continue to get more familiar to me.
What problems is the product solving and how is that benefiting you?
Having access to Gong relieves me of stress during calls and meetings. It has also been a great tool in learning and being able to view so many different calls and meetings that would take me months and years to be a part of in real time.
Awesome Service
What do you like best about the product?
Gong offers advice to help make my calls better!
What do you dislike about the product?
At the start of the call it will sometimes cut people off to let them know this call is being recorded. Maybe if it put it in the chat or said it right as they were logging on instead of right when they started talking.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to look back on my calls, and learn from them. Its also a great tool to listen to other peoples calls and learn from them
So easy!
What do you like best about the product?
The most helpful part in Gong is the search functionality. Being able to find what I need and filter calls based on words said in the call, titles, or by person makes finding what I need so easy.
What do you dislike about the product?
I honestly do not have anything I particularly dislike. Gong has covered everything that I would need in a platform so I have no feedback for improvement at this time.
What problems is the product solving and how is that benefiting you?
Gong is helping by automatically uploading zoom calls with all info already in there and that is saving us valuable time from having to manually upload and label all calls.
Easy to use
What do you like best about the product?
The transcripts from calls are very helpful for reviews.
What do you dislike about the product?
Only when the system is down and I can't go back to review calls. Other than that, it is pretty good.
What problems is the product solving and how is that benefiting you?
N/A
So Many Ways to Use!
What do you like best about the product?
Gong has been fantastic at not only allowing me to review past calls, but get better with future ones. I love having the stats available to see the talk ratio so I can focus on having the customer talk more. Gong also holds me accountable for deals at risk for falling through. It is a wonderful resource that allows me to listen to rockstars at my company to see what they are doing right. I love Gong.
What do you dislike about the product?
Sometimes it's hard to sort through all the calls that come up in a search result to find the right one that I need, but once you understand how it is formatted, you can sort through it faster.
What problems is the product solving and how is that benefiting you?
With the visble stats, it is helping me solve discovery questions by showing me when I am talking too much. I take that feedback into future calls to ask more questions and get the customer talking more.
Very organized and helpful when reviewing calls
What do you like best about the product?
I like that you can see when someone speaks and when there is silence
What do you dislike about the product?
I do not have anything to dislike about Gong
What problems is the product solving and how is that benefiting you?
Gong allows calls to be reviewed that can help a BDR be better
Gong helps me deliver better in customer meetings
What do you like best about the product?
I love that I can go back in my calls and find coachable moments for myself. I also really appreciate being able to go back to a point in conversation with my customer so I can re-listen to what points where most of interest and pick up any details I may have missed while on the call/
What do you dislike about the product?
There's nothing I dislike so far within Gong - everything has been great.
What problems is the product solving and how is that benefiting you?
Gong is helping with note-taking, showing me presenter insights like my longest monologue or how much back and forth conversation I had with a customer. This is incredibly helpful because you really may not realize it while you are live in the meeting, but when watching the call back you are able to see these insights clearly on the platform.
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