Gong
Gong.ioExternal reviews
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Great tool for analysing your sales calls
What do you like best about the product?
Gong has a brilliant AI that analyses your sales calls with incredible accuracy and offers valuable metrics like talk times, topics of the call, etc. This makes gong an extremely useful tool to use for properly analysing sales calls to improve on key areas.
What do you dislike about the product?
Nothing, the tool itself is great but obviously customer consent is needed to record calls with them and since I work the german market this may sometimes prompt interesting responses from customers.
What problems is the product solving and how is that benefiting you?
It's hard to analyse your sales calls in detail if you have no possibility to recap them, Gong offers a great solution that gives you all the tools you need to really go into detail about your calls with customers, replay key parts and improve on important metrics.
Pretty good application overall. Very useful.
What do you like best about the product?
Call features i.e., transcriibed and call timeline
What do you dislike about the product?
Don't like how it doesn't pick up meetings etc. when they come from a client.
What problems is the product solving and how is that benefiting you?
Stay more organized and bring things to the forefront, so you never forget.
Virtual Fly on the Wall
What do you like best about the product?
The most helpful feature about Gong is the scripts that are also provided with the recordings. Furthermore, I appreciate how Gong shows who is speaking through different colors.
What do you dislike about the product?
The downside to using Gong isn't Gong's fault... it's getting permission from customers to record the call. I have been using Gong for about 4 months and have not had any issues.
What problems is the product solving and how is that benefiting you?
I labeled this review "virtual fly on the wall" because rather than asking other sales reps to join their calls, I can view the call after. This is a more efficient use of my time as I can take notes, see the transcript, and speed up/slow down when I need to.
Fast and easy way to search and find out what customers are saying during callls
What do you like best about the product?
I like that I can quickly search for keywords and discover what customers are saying during sales or service calls. The site is organized well and easy to navigate.
What do you dislike about the product?
I think the transcription feature is still lacking. I know good, accurate transcription is difficult but I almost never look or use the transcript feature, except when searching for keywords. Once I find a section of call I think I'm interested in, I have to listen to the audio since the text is usually pretty far off. Because of this, I can't share transcripts with colleagues.
What problems is the product solving and how is that benefiting you?
We are a product team working on specific problems. Being able to find customers that have mentioned experiencing these specific issues allows me to reach out directly to them in order to conduct user research and get a better handle on how we may be able to solve these issues for our customers.
Super useful tool
What do you like best about the product?
Listening to other calls to learn the features of the solutions we offer as well as understanding how other colleagues are doing the discovery calls, helped me to improve my skills and knowledge.
What do you dislike about the product?
Difficult to think about something I do not like about Gong...I believe it's a really useful solution with some incredible features. Perhaps it might be a bit more interactive, and it could be nice having more stats.
What problems is the product solving and how is that benefiting you?
I use Gong to listen again the calls I make with my prospects. I do not take many notes during the call if it is recorded, so I watch it again to write down good notes to pass to the Account Executives. Reviewing the calls also helps me to monitor my performance and see where I can improve in future calls.
Game Changer
What do you like best about the product?
Gong is a fantastic tool - I can focus on my conversation and being present with my customers and prospects versus taking notes during calls. My ability to seamlessly share call recordings and follow up with direct messages has helped me improve my career and processes.
What do you dislike about the product?
Some of the translations/transcripts are inaccurate, but the recording quality makes up for the mistakes in the transcripts.
What problems is the product solving and how is that benefiting you?
Gong solves the problem that professionals face, being present in meetings without the added distraction of taking notes. Instead of listening and scribbling out half sentences, I'm 100% focused on the conversation and able to guide the conversation accordingly.
Impressive software
What do you like best about the product?
I've been in the IT industry for a VERY long time, and this software and it's use of AI is very impressive.
What do you dislike about the product?
I have yet to find a downside to using Gong. I'm not sure how much the licensing costs are but whatever it is our organization is getting a ton of value
What problems is the product solving and how is that benefiting you?
It provides a reminder after calls of what you committed to your customers. Love it!
Great for catching up on calls!
What do you like best about the product?
Having a transcipt to be able to quickly scan through calls is incredibly useful!!! It means that we don't need to sit through calls that are super long and means I save time.
What do you dislike about the product?
There aren't any real downsides. I am very happy with how the product performs and it means that I can be more efficient at work. No areas where I would like to see improvements
What problems is the product solving and how is that benefiting you?
We have lots of client calls and it can be seen as rude or distracting if you are typing while they are talking.. Gong means that you can quickly check all meeting notes.
Great tool for coaching reps and improving performance
What do you like best about the product?
Ability to record and share constructive feedback and ideas for improvement
What do you dislike about the product?
It's taken a bot longer than expected to get pipeline forecasting up and running
What problems is the product solving and how is that benefiting you?
It is helping us onboard new sales reps, get them trained and productive, and give them ongoing guidance
Meeting notes and analytics I didn't know I needed!
What do you like best about the product?
Being able to search for meeting information through a keyword search in the transcript has been a game changer. I come back to a meeting recording knowing I need some details, but it's always been difficult to pin point where in the meeting to go. Being able to search for what I need has been extremely helpful.
What do you dislike about the product?
My main point of struggle comes from meetings that are really long resulting in large video files. Being able to load and search large meeting recording can be difficult and somethings the page will freeze/crash and I have to restart.
What problems is the product solving and how is that benefiting you?
Gong is helping me in being able to reference meeting details that I either forgot or am missing in my notes. The ability to reference back to very specific points in a meeting and to get analytics on how the meeting went has been extremely helpful.
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