Gong
Gong.ioExternal reviews
6,511 reviews
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gong is an excellent platform
What do you like best about the product?
gong is an excellent platform that allows us to obtain insights to train our work with excellence
What do you dislike about the product?
I have no negative comments about gong after all it is very useful
What problems is the product solving and how is that benefiting you?
find the gaps using gong tools to be able to work on the flaws of the operation
Awesome application
What do you like best about the product?
Ability to see calls live on air as well as review calls from not just you but from your team as well. The transcript and numbers being recorded down with the filters as well
What do you dislike about the product?
nothing really i think gong overall is a well built app that provides a lot of experience to inexperienced people. i would like to see maybe more filter in place
What problems is the product solving and how is that benefiting you?
listening to sales calls and being able to pick up on certain phrases and how to use tonality. Studying the way of how to do sales techniques and everything like
With Gong, you can focus on being present during your calls with no worries of missing any notes!
What do you like best about the product?
Being able to take notes after the meeting so that I can be more present.
What do you dislike about the product?
I think I dislike the feeling of being recorded, but am quickly getting over that.
What problems is the product solving and how is that benefiting you?
Gong is making the sales process more robust. Being able to go back and watch my meetings to better prepare for the next meeting is a huge benefit.
Very helpful for reviewing action items and sentiment of calls
What do you like best about the product?
As a CSM I am often trying to be as present as possible during client calls. Gong helps me "stay in the moment" because I know everything will be recorded and I can listen later to note any details, action items, or follow-ups I may have missed.
What do you dislike about the product?
I wish it was easier to remove Gong from Zoom calls (it's very intuitive from Google Meet). I also think the transcriptions could be better (I don't always want to listen and would rather read).
What problems is the product solving and how is that benefiting you?
As mentioned above it helps me with follow-ups and action items. Also as a tool as a manager reviewing my direct reports call to offer constructive feedback on what went well and what could be improved upon.
Tammy Liu Review
What do you like best about the product?
I would recommend GONG because of how seamless the browser and accessibility are enabled on the site. It is set up where I can easily find important calls. As well as, setting up folders make filtering easier for me to review specific categories. Overall, GONG to me is a great benefit to use to help me review calls and demos I could demonstrate in the future. It is entirely used as a resource for me on my regular schedule just because reviewing my team's conversations does help in improvement on my end.
What do you dislike about the product?
I dislike the inaccurate transcript translation. Only because when it is needed most for me to understand a conversation the transcript is either cut out or translated incorrectly.
What problems is the product solving and how is that benefiting you?
I am unsure what GONG is in the process of solving but, a great help would be a human verification to evaluate conversations to be translated correctly. Also, if the video be shifted to a transparent image when I pull up the transcript would make paragraphs easier to read.
Great tool for sales and internal collaboration with post-sale teams
What do you like best about the product?
Ability to search keywords as part of questions. The level of search customization is truly outstanding. I can filter by topics, speakers, dates, and even opportunity stages. Gong also allows me to get insights through AI on all my opportunities for the year and quarter. It spots risk based on historical data, not only about things that have been said or not brought up but also analyzes who has been involved in every opportunity to give me a thorough analysis of the health of my business. I really like how I can share snippets of calls with both internal and external stakeholders, while gaining visibility on how much of the recording the viewed and who was the person that accessed it.
What do you dislike about the product?
Nothing so far. Sometimes calls don't sync properly with Zoom but you can always download and upload manually. I don't see any major issues as of now, they are also constantly adding new features and making the platform more intuitive + with each rollout they ask for feedback which makes for a healthy positive loop. I've been a Gong user for 3 years now in multiple organizations and have seen the platform grow.
What problems is the product solving and how is that benefiting you?
Having to take notes during calls is a thing of the past, now I can actually focus on having conversations. It solves having to paraphrase to managers or peers what clients said. It is also incredibly helpful to be able to replay recording at an accelerated speed.
Great for when you don't have time to join calls and more user friendly than zoom recordings!
What do you like best about the product?
The user interface is easy and intuitive.
What do you dislike about the product?
Downsides is just not widespread usage and no collective organization method of the calls themselves.
What problems is the product solving and how is that benefiting you?
Being able to watch sales calls if I miss them or don't have time to join (or it doesn't make sense for my function to join).
Gong helps you to check your interaction and build your relationship with a client or prospect
What do you like best about the product?
The post conversation stats produce a gamified effect that means I can challenge myself to do even better next time
What do you dislike about the product?
I find that adding a meeting that I have been invited to, not arranged, to be a cumbersome process. I would like a "button" that says something like "invite gong"
What problems is the product solving and how is that benefiting you?
Following a game plan and making sure we have consistently good conversations and continually improve
Amazing sales tool
What do you like best about the product?
There are many things to like about Gong. In my opinion, the searchable library function is the most helpful.
What do you dislike about the product?
It's hard to think of a feature that isn't useful but maybe the Assist function.
What problems is the product solving and how is that benefiting you?
For new hires, it makes it easy to find calls to train with.
An awesome experience! If not the best, Gong is one of the best tools in the SaaS industry.
What do you like best about the product?
Recording, sharing snippets from video recording, searching relevant calls, smoothing the sales process and training.
What do you dislike about the product?
If the videos can get recorded faster, it'll be a tremendous experience.
What problems is the product solving and how is that benefiting you?
Sales process, demo videos, training and snippets.
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